Open GI

Frequently Asked Questions (FAQ) about OpenGI

Who are OpenGI?

OpenGI is a leading software solutions provider based in the UK, specialising in the insurance sector. The company offers innovative technology solutions that enhance operational efficiency for insurance brokers and underwriters.

What are OpenGIs products?

OpenGIs product portfolio includes a range of software solutions such as insurance management systems, policy administration software, and customer relationship management (CRM) tools designed specifically for the insurance industry.

What services do OpenGI offer?

OpenGI provides a variety of services including software development, implementation support, training, and ongoing customer service to ensure that clients can effectively utilise their products.

What type of companies do OpenGIs products suit?

OpenGIs products are tailored for small to medium-sized insurance brokers, underwriters, and managing general agents (MGAs) looking to optimise their operations and enhance customer service.

How much do OpenGIs products cost?

The cost of OpenGIs products varies depending on the specific software solution and the scale of implementation. Potential clients are encouraged to contact OpenGI directly for a customised quote based on their requirements.

Does OpenGI offer a free trial?

OpenGI does not typically offer free trials for their products. However, they may provide demonstrations upon request to help potential clients understand the functionalities of their software.

What discounts does OpenGI offer on their products?

OpenGI occasionally offers promotional discounts or bundled pricing for long-term contracts. It is advisable to inquire directly with the sales team for any available offers.

Are there any hidden fees or additional costs with OpenGI?

OpenGI strives for transparency in pricing. However, certain services such as implementation, training, or additional support may incur extra charges. Clients are encouraged to clarify all potential costs before purchasing.

Who uses OpenGIs products?

OpenGIs products are used by insurance brokers, intermediaries, and MGAs across the UK, who seek to streamline their operations and improve customer engagement.

What are the main features of OpenGIs products/services?

Main features of OpenGIs products include policy management, claims handling, customer relationship management, reporting and analytics, as well as integration capabilities with other systems.

How does OpenGI compare to its competitors?

OpenGI is known for its industry-specific solutions, robust customer support, and user-friendly interfaces. Compared to competitors, OpenGI often excels in customisation options and sector knowledge.

Is OpenGIs platform easy to use?

Yes, OpenGIs platform is designed with user experience in mind, featuring intuitive navigation and clear workflows, making it accessible for users at all technical levels.

How easy is it to set up OpenGIs product or service?

Setting up OpenGIs products is relatively straightforward, particularly with the support provided during the implementation phase. The process is designed to minimise disruption to business operations.

Is OpenGI reliable?

OpenGI has built a strong reputation for reliability in the insurance software market, backed by numerous client testimonials and a history of consistent product performance.

Does OpenGI offer customer support?

Yes, OpenGI offers comprehensive customer support, including technical assistance and user guidance, to ensure that clients can resolve issues promptly and efficiently.

How secure is OpenGI’s platform?

OpenGI prioritises security, employing industry-standard measures to protect client data and ensure compliance with relevant regulations, including data encryption and secure access controls.

Does OpenGI integrate with other tools or platforms?

Yes, OpenGIs products are designed to integrate with various third-party applications and services, allowing for seamless data exchange and enhanced workflow efficiency.

Can I use OpenGI on mobile devices?

OpenGIs solutions are primarily desktop-based; however, some functionalities may be accessible via mobile devices. Users should check specific product details for mobile compatibility.

What do users say about OpenGI?

User feedback on OpenGI is generally positive, with many highlighting the ease of use, robust features, and responsive customer support as key advantages.

What are the pros and cons of OpenGI?

Pros include tailored solutions for the insurance industry, strong customer support, and user-friendly interfaces. Cons may include the need for training to fully utilise advanced features and potential costs associated with additional services.

How can I purchase OpenGI’s services?

Interested parties can purchase OpenGIs services by contacting the sales team through their website to discuss options and initiate the purchasing process.

What is the cancellation or refund policy for OpenGI?

OpenGIs cancellation and refund policy may vary based on the specific terms agreed upon during the contract negotiation. Clients are encouraged to review these terms before committing to a purchase.

What are the common use cases for OpenGI?

Common use cases for OpenGI include managing insurance policies, processing claims, and maintaining customer relationships efficiently within the insurance sector.

Why choose OpenGI over other options?

Choosing OpenGI may be advantageous for organisations seeking a dedicated insurance software solution with a strong focus on customer service and industry-specific functionalities.

How easy is it to set up OpenGI?

OpenGI provides a structured setup process with dedicated support, making it relatively easy for businesses to implement their solutions without significant operational disruption.

Does OpenGI offer training or tutorials?

Yes, OpenGI offers training sessions and tutorials to help users understand the functionalities of their products and maximise their effectiveness.

What languages does OpenGI support?

OpenGI primarily supports English; however, they may have provisions for other languages depending on client needs and market requirements.

What problems does OpenGI solve?

OpenGI addresses challenges such as inefficient policy management, cumbersome claims processing, and lack of integration between systems, ultimately improving operational efficiency for insurance businesses.

Is OpenGI worth the investment?

Many clients find OpenGI’s products to be a worthwhile investment due to the increased efficiency and effectiveness they bring to insurance operations, though potential buyers should assess their specific needs and budget.