Gentrack

Frequently Asked Questions about Gentrack

Who are Gentrack?

Gentrack is a global software company that provides billing and customer management solutions for utilities and airports. Established in 1989, Gentrack focuses on delivering innovative technology to help organisations improve operational efficiency and customer engagement.

What are Gentracks products?

Gentrack offers a range of products including:

• Gentrack Velocity: A cloud-based billing and customer management solution for utilities.
• Gentrack Airport: A platform designed for airport operations and revenue management.

What services do Gentrack offer?

Gentrack provides services such as implementation, support, and training for their software products. They also offer consultancy services to help clients optimise their operations and improve customer service.

What type of companies do Gentracks products suit?

Gentracks products are suitable for utility companies (water, electricity, gas) and airports that require robust billing, customer management, and operational solutions.

How much does Gentracks product cost?

Pricing for Gentrack’s products varies based on the specific needs and scale of the organisation. It is recommended to contact Gentrack directly for a customised quote based on your requirements.

Does Gentrack offer a free trial?

Gentrack does not typically offer a free trial for their products. Prospective customers are encouraged to reach out for demonstrations or discussions about how the software can be tailored to their needs.

What discounts does Gentrack offer on their products?

Gentrack may offer discounts on a case-by-case basis, particularly for long-term contracts or large-scale implementations. It is advisable to discuss potential discounts during the initial consultation.

Are there any hidden fees or additional costs with Gentrack?

Gentrack aims for transparency in pricing; however, additional costs may arise from implementation, training, and ongoing support services. It is important to clarify all potential costs during the initial discussions.

Who uses Gentracks products?

Gentracks products are used by utility companies and airport operators globally, focusing on enhancing customer experience and operational efficiency.

What are the main features of Gentracks products/services?

Main features include:

• Automated billing processes
• Comprehensive customer management tools
• Real-time data analytics and reporting
• Integration capabilities with existing systems
• Customisable workflows for operational efficiency

How does Gentrack compare to its competitors?

Gentrack differentiates itself through its industry-specific solutions and strong focus on customer engagement and operational efficiency. While competitors may offer broader solutions, Gentracks targeted approach is designed to meet the unique needs of utilities and airports.

Is Gentracks platform easy to use?

Gentracks platform is designed with user-friendliness in mind, featuring an intuitive interface that simplifies navigation for users of varying technical expertise.

How easy is it to set up Gentracks product or service?

Setting up Gentracks products involves a structured implementation process, which is supported by Gentrack’s team to ensure a smooth transition. The complexity of setup depends on the specific requirements of the organisation.

Is Gentrack reliable?

Gentrack is regarded as a reliable partner for utilities and airports, with a proven track record of delivering effective software solutions and support services.

Does Gentrack offer customer support?

Yes, Gentrack provides customer support to assist clients with any issues or inquiries related to their products. Support is available through various channels, including phone and email.

How secure is Gentrack’s platform?

Gentrack employs industry-standard security measures to protect user data and ensure compliance with relevant regulations, providing a secure platform for its clients.

Does Gentrack integrate with other tools or platforms?

Gentracks products are designed to integrate with a variety of third-party tools and platforms, allowing for streamlined operations and enhanced functionality.

Can I use Gentrack on mobile devices?

Gentrack’s solutions may be accessible via mobile devices, depending on the specific product and configuration chosen. Users should consult with Gentrack for mobile compatibility details.

What do users say about Gentrack?

User feedback for Gentrack generally highlights the effectiveness of their solutions in improving operational efficiency and customer engagement. Specific experiences may vary based on individual use cases.

What are the pros and cons of Gentrack?

Pros: Industry-specific solutions, strong customer support, and integration capabilities.
Cons: Initial setup may be complex for some organisations, and pricing can vary significantly based on needs.

How can I purchase Gentracks services?

Interested parties can purchase Gentrack’s services by contacting their sales team through the official website for a consultation and tailored proposal.

What is the cancellation or refund policy for Gentrack?

Gentracks cancellation and refund policy may vary based on the specific contract terms agreed upon. It is advisable to clarify these details prior to engagement.

What are the common use cases for Gentrack?

Common use cases include billing automation for utilities, customer management for service providers, and operational management for airports.

Why choose Gentrack over other options?

Choosing Gentrack is beneficial for organisations seeking specialised solutions tailored to the unique needs of utilities and airports, along with dedicated support and expertise in these sectors.

How easy is it to set up Gentrack?

While setup is facilitated by Gentrack’s team, the ease of implementation depends on the specific requirements and existing systems of the organisation.

Does Gentrack offer training or tutorials?

Yes, Gentrack provides training and tutorials to help users effectively utilise their products and services, ensuring a smooth onboarding experience.

What languages does Gentrack support?

Gentrack generally supports multiple languages, but specific offerings may depend on the product and region. Users should inquire for details relevant to their locale.

What problems does Gentrack solve?

Gentrack addresses challenges in billing, customer management, and operational efficiency faced by utilities and airports, enhancing overall service delivery.

Is Gentrack worth the investment?

For organisations in the utilities and airport sectors, Gentrack offers tailored solutions that can lead to improved efficiency and customer satisfaction, making it a potentially worthwhile investment.