Virtuous

Frequently Asked Questions about Virtuous

Who are Virtuous?

Virtuous is a technology company that offers a modern fundraising platform designed to help non-profit organisations enhance their donor engagement and fundraising efforts. Their mission is to empower non-profits with the tools they need to foster meaningful relationships with their supporters.

What are Virtuous products?

Virtuous provides a variety of products tailored for non-profits, including a donor management system, fundraising tools, online donation forms, and analytics features. Their platform is designed to streamline the fundraising process and enhance donor relationships.

What services do Virtuous offer?

Virtuous offers services including donor management, campaign management, data analytics, and training resources. They also provide support through their customer service team to assist users in maximising the effectiveness of their platform.

What type of companies do Virtuous products suit?

Virtuous products are suitable for non-profit organisations of various sizes, from small local charities to larger organisations. Their tools are designed to meet the specific needs of organisations focused on fundraising and donor engagement.

How much does Virtuous product cost?

The cost of Virtuous products varies based on the specific features and services selected. Pricing information is typically provided upon request and may include subscription models tailored to the needs of each organisation.

Does Virtuous offer a free trial?

Yes, Virtuous offers a free trial period, allowing potential users to explore the platform and its features before committing to a paid subscription.

What discounts does Virtuous offer on their products?

Virtuous may offer discounts for non-profit organisations, particularly for annual subscriptions or multi-year commitments. Specific discount details are best obtained directly through their sales team.

Are there any hidden fees or additional costs with Virtuous?

Virtuous aims to maintain transparency in pricing, and any additional costs or fees should be specified during the initial consultation or sales process. It is advisable to clarify any potential extra charges with their support team.

Who uses Virtuous products?

Virtuous products are used by a variety of non-profit organisations, including charities, foundations, and community organisations that focus on fundraising and donor management.

What are the main features of Virtuous products/services?

The main features of Virtuous products include donor management tools, campaign tracking, online donation processing, reporting and analytics, and donor engagement capabilities. These features are designed to enhance the overall fundraising experience.

How does Virtuous compare to its competitors?

Virtuous differentiates itself by focusing on donor engagement and relationship management, offering a user-friendly interface and customisable features. Compared to competitors, Virtuous may provide a more integrated approach to fundraising and donor interaction.

Is Virtuous platform easy to use?

Yes, Virtuous is designed with user experience in mind, featuring an intuitive interface that allows users to navigate the platform with ease. Many users report a smooth learning curve when adapting to the system.

How easy is it to set up Virtuous product or service?

Setting up Virtuous is generally straightforward, with guided onboarding processes and support available to assist users in configuring their accounts and integrating necessary features.

Is Virtuous reliable?

Virtuous is considered a reliable platform, with a reputation for stability and performance in managing donor relationships and fundraising efforts. Users can generally expect consistent uptime and robust functionality.

Does Virtuous offer customer support?

Yes, Virtuous provides customer support through various channels, including email, phone, and potentially live chat. They also offer resources such as documentation and training materials to assist users.

How secure is Virtuous platform?

Virtuous employs industry-standard security measures to protect user data, including encryption and secure server practices. They are committed to maintaining the privacy and security of their users information.

Does Virtuous integrate with other tools or platforms?

Yes, Virtuous offers integration capabilities with various third-party tools and platforms, allowing organisations to streamline their operations and enhance their fundraising efforts.

Can I use Virtuous on mobile devices?

Virtuous is accessible on mobile devices through its web-based platform, providing users with the flexibility to manage their fundraising activities on the go.

What do users say about Virtuous?

User feedback on Virtuous is generally positive, with many praising its ease of use, comprehensive features, and effective support. Users appreciate the platforms focus on donor engagement and relationship management.

What are the pros and cons of Virtuous?

Pros of Virtuous include its user-friendly interface, strong donor management features, and excellent customer support. Cons may include potential limitations in customisation for specific organisational needs or pricing considerations for smaller non-profits.

How can I purchase Virtuous services?

Interested organisations can purchase Virtuous services by contacting their sales team through their website to discuss options and receive a pricing proposal tailored to their needs.

What is the cancellation or refund policy for Virtuous?

Virtuous typically has a cancellation policy that allows users to terminate their subscription within a specified period. Refund policies should be confirmed directly with their support team for clarity.

What are the common use cases for Virtuous?

Common use cases for Virtuous include managing donor relationships, tracking fundraising campaigns, processing donations, and generating reports to analyse fundraising performance.

Why choose Virtuous over other options?

Choosing Virtuous may be beneficial for organisations seeking a comprehensive and user-friendly platform focused on enhancing donor engagement. Its specific features and integration capabilities may suit the needs of many non-profits effectively.

How easy is it to set up Virtuous?

The setup process for Virtuous is designed to be user-friendly, with guided onboarding to assist new users in configuring their accounts and understanding the platforms functionalities.

Does Virtuous offer training or tutorials?

Yes, Virtuous provides training resources and tutorials to help users maximise their understanding of the platform and its capabilities, ensuring they can leverage all features effectively.

What languages does Virtuous support?

Virtuous primarily operates in English. For non-English speaking users, specific language support might be limited, and it is advisable to confirm directly with their customer service for any available options.

What problems does Virtuous solve?

Virtuous addresses key challenges faced by non-profits, including inefficient donor management, lack of engagement tracking, and difficulties in processing donations. Their platform aims to streamline these processes and enhance fundraising effectiveness.

Is Virtuous worth the investment?

Many non-profits find Virtuous to be a valuable investment due to its features that enhance donor relationships and streamline fundraising efforts. The decision to invest should be based on individual organisational needs and budget considerations.