ManageEngine AssetExplorer

Frequently Asked Questions about ManageEngine Asset Explorer

Who are ManageEngine?

ManageEngine is a division of Zoho Corporation that provides IT management software solutions. They focus on delivering user-friendly and affordable tools for IT operations, enabling organisations to manage their IT assets effectively.

What are ManageEngine Asset Explorers products?

ManageEngine Asset Explorer primarily offers a comprehensive asset management solution that helps organisations track and manage their IT assets throughout their lifecycle. Key features include asset discovery, inventory management, compliance tracking, and reporting capabilities.

What services do ManageEngine offer?

ManageEngine provides a variety of IT management services including IT asset management, IT service management, network monitoring, security management, and endpoint management. Their services are designed to streamline IT operations and improve efficiency.

What type of companies do ManageEngines products suit?

ManageEngines products are suitable for organisations of all sizes, from small businesses to large enterprises, across various industries such as healthcare, finance, education, and government. Any organisation looking to improve their asset management and IT operations can benefit from their solutions.

How much does ManageEngines product cost?

The cost of ManageEngine Asset Explorer varies based on the number of assets being managed and the specific licensing model chosen. Users can request a quote on the ManageEngine website for tailored pricing information.

Does ManageEngine offer a free trial?

Yes, ManageEngine offers a free trial of Asset Explorer, allowing users to explore its features and functionalities without any commitment for a limited period.

What discounts does ManageEngine offer on their products?

ManageEngine occasionally provides discounts on their products, particularly during promotional events or for educational institutions and non-profits. Users are encouraged to check the ManageEngine website for current offers.

Are there any hidden fees or additional costs with ManageEngine?

ManageEngine is transparent about its pricing structure. Users should inquire directly with sales representatives for any potential additional costs related to support, upgrades, or added features.

Who uses ManageEngines products?

ManageEngines products are used by IT professionals, system administrators, and managers in various organisations looking to improve their IT asset management and operational efficiency.

What are the main features of ManageEngines products/services?

Key features of ManageEngine Asset Explorer include automated asset discovery, detailed inventory management, software licence management, compliance tracking, reporting tools, and integration capabilities with other IT management tools.

How does ManageEngine compare to its competitors?

ManageEngine Asset Explorer stands out due to its user-friendly interface, comprehensive feature set, and affordability compared to other IT asset management solutions. It is often praised for its strong customer support and flexibility.

Is ManageEngines platform easy to use?

Yes, ManageEngines platform is designed to be intuitive, making it accessible for users with varying levels of technical expertise. Training resources are available to assist new users.

How easy is it to set up ManageEngines product or service?

Setting up ManageEngine Asset Explorer is generally straightforward. The installation process is guided, and users can access documentation and support if needed.

Is ManageEngine reliable?

ManageEngine products are known for their reliability, with a strong track record of uptime and performance. Users often report positive experiences with its stability and functionality.

Does ManageEngine offer customer support?

Yes, ManageEngine provides customer support through various channels, including email, phone, and online resources. They also offer extensive documentation and community forums for user assistance.

How secure is ManageEngine’s platform?

ManageEngine prioritises security, implementing measures such as data encryption, access controls, and compliance with industry standards to protect user data and ensure secure operations.

Does ManageEngine integrate with other tools or platforms?

Yes, ManageEngine Asset Explorer integrates with various third-party applications and tools, enhancing its functionality and allowing for seamless workflows within IT environments.

Can I use ManageEngine on mobile devices?

ManageEngine offers mobile access to its platform through a mobile-friendly interface, allowing users to manage assets and access information on the go.

What do users say about ManageEngine?

Users generally commend ManageEngine for its comprehensive features, ease of use, and customer support. However, some have pointed out the need for more advanced reporting options as an area for improvement.

What are the pros and cons of ManageEngine?

Pros: User-friendly interface, comprehensive features, good customer support, and affordability. Cons: Some users report limitations in advanced reporting and customisation options.

How can I purchase ManageEngine’s services?

ManageEngine services can be purchased directly through their website. Users can choose their desired products, request quotes, or contact sales representatives for assistance.

What is the cancellation or refund policy for ManageEngine?

ManageEngine typically offers a refund policy for their products within a specified period after purchase. Users should refer to the terms and conditions on the ManageEngine website or consult customer service for detailed information.

What are the common use cases for ManageEngine?

Common use cases for ManageEngine Asset Explorer include tracking IT assets, managing software licences, ensuring compliance, and generating reports for IT asset utilisation and inventory management.

Why choose ManageEngine over other options?

ManageEngine is often chosen for its combination of ease of use, affordability, comprehensive features, and robust customer support, making it a strong contender in the IT asset management space.

Does ManageEngine offer training or tutorials?

Yes, ManageEngine provides a variety of training resources, including webinars, tutorials, and documentation to help users maximise the effectiveness of their tools.

What languages does ManageEngine support?

ManageEngine supports multiple languages, making its products accessible to a diverse range of users globally. Specific language options may vary by product.

What problems does ManageEngine solve?

ManageEngine helps organisations address issues related to inefficient asset tracking, compliance management, software licence management, and reporting needs, ultimately improving IT operational efficiency.

Is ManageEngine worth the investment?

Many users find ManageEngine to be a worthwhile investment due to its comprehensive features, ease of use, and cost-effectiveness, particularly for organisations looking to enhance their IT asset management processes.