Figment POS

Frequently Asked Questions about Figment POS

Who are Figment POS?

Figment POS is a technology company specialising in point-of-sale (POS) solutions tailored for retail and hospitality businesses. They aim to enhance operational efficiency and improve customer engagement through innovative software and hardware solutions.

What are Figment POSs products?

Figment POS offers a range of products including cloud-based POS software, integrated payment processing systems, inventory management tools, and customer relationship management (CRM) features. Their solutions are designed to streamline business operations and enhance customer experiences.

What services do Figment POS offer?

In addition to their POS products, Figment POS provides installation services, ongoing technical support, training for staff, and customisation options to meet specific business needs.

What type of companies do Figment POSs products suit?

Figment POS products are ideal for small to medium-sized retail stores, restaurants, cafes, and hospitality businesses that require efficient management of sales, inventory, and customer interactions.

How much do Figment POSs products cost?

The cost of Figment POSs products varies based on the specific solution and features selected. Pricing typically includes a one-time setup fee along with a monthly subscription fee. For detailed pricing information, interested customers should contact Figment POS directly.

Does Figment POS offer a free trial?

Yes, Figment POS offers a free trial period for potential customers to evaluate their software. The duration and specifics of the trial can vary, so it is advisable to check with Figment POS for current offers.

What discounts does Figment POS offer on their products?

Figment POS may provide promotional discounts or special pricing for new customers, bulk purchases, or long-term contracts. Interested customers should inquire directly for the latest offers and discounts available.

Are there any hidden fees or additional costs with Figment POS?

Figment POS aims for transparency in pricing, but customers should review the terms and conditions to understand any potential additional costs that may arise, such as transaction fees or charges for extra features.

Who uses Figment POSs products?

Figment POSs products are primarily used by small to medium-sized businesses in the retail and hospitality sectors, including shops, restaurants, and bars that seek to optimise their sales processes and improve customer service.

What are the main features of Figment POSs products/services?

Main features of Figment POS include user-friendly interface, real-time inventory tracking, sales reporting and analytics, integrated payment processing, customer management tools, and multi-location support.

How does Figment POS compare to its competitors?

Figment POS is known for its ease of use and comprehensive feature set tailored for small to medium businesses. While competitors may offer similar solutions, Figment POS distinguishes itself with its customer support and customisable options.

Is Figment POSs platform easy to use?

Yes, Figment POSs platform is designed with user experience in mind, featuring an intuitive interface that allows users to navigate easily and perform transactions efficiently without extensive training.

How easy is it to set up Figment POSs product or service?

Setting up Figment POS is relatively straightforward, with installation assistance provided by their support team. The onboarding process is designed to guide users through configuration and initial setup.

Is Figment POS reliable?

Figment POS is considered reliable, with a robust infrastructure that ensures stable performance. They also offer regular updates and maintenance to keep their systems running smoothly.

Does Figment POS offer customer support?

Yes, Figment POS provides customer support through various channels, including phone, email, and live chat, ensuring that users receive assistance when needed.

How secure is Figment POS’s platform?

Figment POS employs industry-standard security measures, including encryption and secure payment processing, to protect sensitive customer and business data.

Does Figment POS integrate with other tools or platforms?

Yes, Figment POS can integrate with a variety of third-party applications and platforms, such as accounting software and e-commerce solutions, to enhance its functionality and improve workflow.

Can I use Figment POS on mobile devices?

Figment POS is designed to be accessible on mobile devices, allowing users to manage transactions and access features on the go, making it suitable for businesses that operate in dynamic environments.

What do users say about Figment POS?

User feedback on Figment POS generally highlights its user-friendly design, effective customer support, and valuable features that aid in managing business operations efficiently.

What are the pros and cons of Figment POS?

Pros: User-friendly interface, comprehensive features, reliable customer support, mobile accessibility.

Cons: Costs may be higher for additional features, and some users may find specific advanced functionalities lacking compared to larger enterprise solutions.

How can I purchase Figment POS’s services?

Interested customers can purchase Figment POS services directly through their website or by contacting their sales team to discuss specific needs and receive a tailored proposal.

What is the cancellation or refund policy for Figment POS?

Figment POS has a cancellation policy that varies based on the terms of the service agreement. Customers should review the specific policy details provided during the onboarding process to understand their options.

Who uses Figment POS?

Figment POS is utilised by small to medium-sized businesses across retail and hospitality sectors, including cafes, restaurants, and shops seeking efficient sales and inventory management.

What are the common use cases for Figment POS?

Common use cases include managing sales transactions, tracking inventory levels, analysing sales data for decision-making, and enhancing customer engagement through loyalty programmes.

Why choose Figment POS over other options?

Figment POS is preferred for its tailored solutions for smaller businesses, ease of use, responsive customer support, and flexibility in customisation, making it a suitable choice for those seeking a comprehensive yet simple POS system.

How easy is it to set up Figment POS?

Setting up Figment POS is designed to be user-friendly, with guided installation and support services available to ensure a smooth transition and quick implementation.

Does Figment POS offer training or tutorials?

Yes, Figment POS provides training and tutorials to assist users in understanding how to effectively use their system, ensuring that staff are well-equipped to utilise its features.

What languages does Figment POS support?

Figment POS primarily supports English, but additional language options may be available depending on the specific deployment and user needs. It is recommended to check with Figment POS for the latest language support details.

What problems does Figment POS solve?

Figment POS addresses common challenges faced by small to medium businesses such as inefficient sales processes, inventory management issues, and customer engagement difficulties, providing solutions to streamline operations.

Is Figment POS worth the investment?

Whether Figment POS is worth the investment depends on the specific needs of a business. For those looking for a comprehensive, user-friendly POS solution with solid support, it can provide significant value in enhancing operational efficiency and customer satisfaction.