Track PMS

Frequently Asked Questions about TNS Hospitality Hub Track PMS

Who are TNS?

TNS is a technology solutions provider that focuses on enhancing operational efficiency for businesses in the hospitality sector. They specialise in creating integrated systems that streamline processes and improve service delivery.

What are TNSs products?

TNS offers a range of products designed for the hospitality industry, including the Track Property Management System (PMS), which provides tools for managing guest experiences, reservations, and operational workflows.

What services do TNS offer?

TNS provides various services, including software implementation, training, customer support, and ongoing maintenance for their products. They aim to ensure that clients can effectively utilise their systems.

What type of companies do TNSs products suit?

TNSs products are suitable for hotels, resorts, and other accommodation providers, catering to establishments of various sizes looking to improve their management processes and guest services.

How much do TNSs products cost?

The pricing for TNSs products varies based on the specific solutions required and the size of the establishment. It is advisable to contact TNS directly for a customised quote based on the needs of your business.

Does TNS offer a free trial?

Currently, TNS does not publicly advertise a free trial for their Track PMS. Prospective customers are encouraged to inquire directly for any promotional offerings or demonstrations.

What discounts does TNS offer on their products?

Discounts and promotional offers may be available periodically. For the latest information regarding discounts, it is best to consult TNS directly or sign up for their newsletters.

Are there any hidden fees or additional costs with TNS?

TNS strives for transparency in pricing; however, additional costs may arise depending on support, training, or customisation requests. It is recommended to clarify all potential fees during the initial consultation.

Who uses TNSs products?

Clients using TNSs products include hotel chains, boutique hotels, and other hospitality establishments looking to enhance their management capabilities and improve guest experiences.

What are the main features of TNSs products/services?

Main features of the Track PMS include reservation management, guest check-in and check-out processes, billing and invoicing, reporting and analytics, and integration with other hospitality tools.

How does TNS compare to its competitors?

TNS is known for its industry-specific solutions tailored to hospitality needs. Compared to competitors, TNS offers integrated systems that focus on both management efficiency and enhanced guest experience.

Is TNSs platform easy to use?

The Track PMS is designed with user-friendliness in mind, featuring an intuitive interface that allows staff to navigate easily and manage operations without extensive training.

How easy is it to set up TNSs product or service?

Setting up TNSs Track PMS typically involves an initial consultation, followed by a structured implementation process. TNS provides support throughout the setup to ensure a smooth transition.

Is TNS reliable?

TNS has established a reputation for reliability within the hospitality sector, with numerous clients attesting to the consistent performance and support provided by their systems.

Does TNS offer customer support?

Yes, TNS offers customer support, including technical assistance and troubleshooting, to ensure that clients can effectively use their products.

How secure is TNS’s platform?

TNS prioritises security, implementing robust measures to protect client data and ensure compliance with relevant regulations within the hospitality industry.

Does TNS integrate with other tools or platforms?

Yes, TNSs Track PMS is designed to integrate with various third-party applications and platforms, allowing for a more seamless operation across different systems used by hospitality providers.

Can I use TNS on mobile devices?

The Track PMS is accessible via mobile devices, enabling staff to manage operations and guest interactions on-the-go, contributing to enhanced service delivery.

What do users say about TNS?

Users generally appreciate TNS for its ease of use, comprehensive features, and responsive customer support. Feedback often highlights the positive impact on operational efficiency.

What are the pros and cons of TNS?

Pros include user-friendly interface, tailored solutions for hospitality, and excellent customer support. Cons may include the need for a tailored pricing model and potential limitations in customisation compared to some competitors.

How can I purchase TNS’s services?

To purchase TNS’s services, interested parties can contact TNS directly through their website to discuss requirements and receive a tailored proposal.

What is the cancellation or refund policy for TNS?

TNS’s cancellation and refund policy may vary based on the specific terms agreed upon during the purchasing process. It is advisable to review these terms during the initial consultation.

What are the common use cases for TNS?

TNS’s Track PMS is commonly used for managing bookings, enhancing guest check-in/check-out experiences, and generating operational reports in various hospitality settings.

Why choose TNS over other options?

TNS is chosen for its hospitality-specific focus, user-friendly technology, and comprehensive support services that cater to the unique needs of the hospitality industry.

How easy is it to set up TNS?

Setting up TNS is designed to be straightforward, with structured guidance and support from TNS to ensure a smooth implementation process.

Does TNS offer training or tutorials?

Yes, TNS provides training and tutorials to help clients understand the features and functionalities of the Track PMS, ensuring they can use it effectively.

What languages does TNS support?

TNS’s Track PMS typically supports multiple languages, accommodating diverse staffing needs in the hospitality sector. Specific language support can be confirmed directly with TNS.

What problems does TNS solve?

TNS addresses common challenges in the hospitality industry, such as inefficient booking processes, poor guest experience management, and the need for integrated operational systems.

Is TNS worth the investment?

Many clients find that TNSs Track PMS offers significant returns on investment by improving operational efficiency and enhancing guest satisfaction, making it a valuable addition to their business.