RMS Cloud

Frequently Asked Questions about RMS Cloud

Who are RMS Cloud?

RMS Cloud is a leading provider of cloud-based property management software designed for the hospitality industry. With a focus on enhancing operational efficiency and guest experience, RMS Cloud serves a diverse range of accommodation providers, including hotels, motels, resorts, and serviced apartments.

What are RMS Clouds products?

RMS Cloud offers a comprehensive suite of products including property management systems (PMS), channel management tools, booking engines, and revenue management solutions. These products are designed to streamline operations and optimise revenue for hospitality businesses.

What services do RMS Cloud offer?

RMS Cloud provides various services including software implementation, training, customer support, and consultancy services. They assist businesses in choosing the right solutions and ensure a smooth transition to their platform.

What type of companies do RMS Clouds products suit?

RMS Clouds products are suitable for a wide range of companies within the hospitality sector, including independent hotels, chains, resorts, serviced apartments, and campgrounds. Their solutions are adaptable to various sizes and types of accommodation providers.

How much does RMS Clouds product cost?

The pricing for RMS Clouds products varies based on the specific solutions chosen and the size of the property. For detailed pricing information, interested parties are encouraged to contact RMS Cloud directly for a customised quote.

Does RMS Cloud offer a free trial?

Yes, RMS Cloud typically offers a free trial period for potential customers to explore their software and assess its suitability for their business needs. Specific terms may vary, so it is advisable to check the website for the latest information.

What discounts does RMS Cloud offer on their products?

RMS Cloud may offer discounts for annual subscriptions or during promotional periods. Interested customers should inquire directly with the sales team for any current offers or discount opportunities.

Are there any hidden fees or additional costs with RMS Cloud?

RMS Cloud aims to provide transparent pricing; however, additional costs may arise from optional add-ons or services. It is recommended to review the terms and conditions or consult with a sales representative for a complete understanding of potential costs.

Who uses RMS Clouds products?

RMS Clouds products are used by a variety of hospitality businesses, including small boutique hotels, large chains, and unique accommodation providers. Users appreciate the flexibility and scalability of the software.

What are the main features of RMS Clouds products/services?

Main features include a user-friendly property management system, real-time channel management, integrated booking engine, revenue management tools, guest engagement features, and comprehensive reporting and analytics capabilities.

How does RMS Cloud compare to its competitors?

RMS Cloud is noted for its comprehensive feature set and user-friendly interface compared to competitors. Its cloud-based nature allows for greater flexibility and accessibility. However, specific comparisons may vary based on individual business needs.

Is RMS Clouds platform easy to use?

Yes, RMS Cloud’s platform is designed with user experience in mind, making it accessible for users with varying levels of technical expertise. The intuitive interface aids in quick adoption and usability.

How easy is it to set up RMS Clouds product or service?

Setting up RMS Cloud’s products is straightforward, with guided installation and support from the RMS team. The implementation process is designed to minimise disruption to business operations.

Is RMS Cloud reliable?

RMS Cloud is regarded as a reliable platform, with a strong track record of service within the hospitality industry. The cloud infrastructure supports high availability and uptime.

Does RMS Cloud offer customer support?

Yes, RMS Cloud provides customer support through various channels, including email, phone, and live chat. They also offer extensive documentation and training resources to assist users.

How secure is RMS Cloud’s platform?

RMS Cloud employs industry-standard security measures to protect user data, including encryption, regular security audits, and compliance with data protection regulations.

Does RMS Cloud integrate with other tools or platforms?

Yes, RMS Cloud integrates with various third-party tools and platforms, including payment gateways, revenue management systems, and marketing tools to provide a seamless experience for users.

Can I use RMS Cloud on mobile devices?

Yes, RMS Clouds platform is accessible on mobile devices, allowing users to manage their properties and access important information from anywhere.

What do users say about RMS Cloud?

Users generally report positive experiences with RMS Cloud, highlighting its ease of use, comprehensive features, and responsive customer support. However, some users have noted the need for additional customisation options.

What are the pros and cons of RMS Cloud?

Pros include a user-friendly interface, robust feature set, strong customer support, and flexibility. Cons may include limitations in customisation for specific user needs and potential higher costs for larger operations.

How can I purchase RMS Cloud’s services?

Interested customers can purchase RMS Clouds services by contacting their sales team via the website or requesting a demo to understand the offerings better before making a decision.

What is the cancellation or refund policy for RMS Cloud?

RMS Cloud has a cancellation policy that varies based on the subscription plan chosen. It is advisable to review the terms or contact customer support for specific details regarding cancellations and refunds.

What are the common use cases for RMS Cloud?

Common use cases include managing reservations, streamlining front desk operations, optimising pricing strategies, and enhancing guest engagement through automated communication.

Why choose RMS Cloud over other options?

Choosing RMS Cloud may be beneficial due to its comprehensive range of features, user-friendly interface, strong customer support, and the flexibility of its cloud-based solutions tailored for the hospitality sector.

How easy is it to set up RMS Cloud?

RMS Cloud’s setup is designed to be user-friendly, with support from the RMS team during the implementation process to ensure a smooth transition.

Does RMS Cloud offer training or tutorials?

Yes, RMS Cloud provides training sessions and tutorials to help users become familiar with the system, ensuring they can make the most of its features.

What languages does RMS Cloud support?

RMS Cloud supports multiple languages, catering to a global audience and ensuring accessibility for users from different regions.

What problems does RMS Cloud solve?

RMS Cloud addresses various challenges faced by the hospitality industry, such as inefficient reservation management, communication gaps with guests, and difficulties in pricing optimisation.

Is RMS Cloud worth the investment?

Many users find RMS Cloud to be a worthwhile investment due to its comprehensive features, potential for revenue optimisation, and the operational efficiencies it can bring to a hospitality business.