Dragos Platform

Frequently Asked Questions about Dragos

Who are Dragos?

Dragos is a cybersecurity company that focuses on protecting industrial control systems (ICS) and operational technology (OT) environments. Founded in 2016, Dragos aims to enhance the security posture of critical infrastructure sectors such as energy, water, and manufacturing.

What are Dragos products?

Dragos offers a range of products designed to safeguard ICS and OT environments. Their core product is the Dragos Platform, which provides threat detection, incident response, and asset identification capabilities tailored for industrial environments.

What services do Dragos offer?

In addition to their software platform, Dragos provides professional services such as incident response, threat hunting, and security training for organisations operating in critical infrastructure sectors.

What type of companies do Dragos products suit?

Dragos products are suitable for organisations in critical infrastructure sectors, including energy, water, transportation, manufacturing, and other industries that rely on industrial control systems and operational technology.

How much does Dragos product cost?

The cost of Dragos products varies based on the specific needs of the organisation, including the size of the environment and the level of service required. Prospective customers are encouraged to contact Dragos for a customised quote.

Does Dragos offer a free trial?

Dragos does not typically offer a free trial of their platform. However, interested organisations can request a demonstration to evaluate the products capabilities.

What discounts does Dragos offer on their products?

Dragos does not publicly list discounts on their products. Customers should reach out to Dragos directly to inquire about potential pricing options or discounts based on specific circumstances.

Are there any hidden fees or additional costs with Dragos?

Dragos aims for transparency in pricing. However, additional costs may arise depending on customisation, integration, or specific service needs. Prospective customers are advised to discuss all potential costs during the sales process.

Who uses Dragos products?

Dragos products are used by various industries, including utilities (electricity, water), manufacturing, and transportation sectors, where safeguarding critical infrastructure is paramount.

What are the main features of Dragos products/services?

The main features of Dragos products include real-time threat detection, incident response capabilities, asset identification, network monitoring, and threat intelligence specifically tailored for industrial environments.

How does Dragos compare to its competitors?

Dragos is recognised for its focus on industrial cybersecurity, differentiating itself from competitors by offering specialised solutions for ICS and OT environments, alongside comprehensive threat intelligence and incident response services.

Is Dragos platform easy to use?

The Dragos platform is designed with user experience in mind, aiming to provide intuitive navigation and functionality for security teams familiar with ICS and OT environments.

How easy is it to set up Dragos product or service?

Setting up Dragos platform typically involves collaboration with their implementation team, ensuring that the system is tailored to the specific environment and operational needs of the organisation.

Is Dragos reliable?

Dragos is considered a reliable provider in the cybersecurity field, having established a reputation for expertise in protecting critical infrastructure and regularly updating their offerings in line with emerging threats.

Does Dragos offer customer support?

Yes, Dragos offers customer support, providing assistance through various channels to help clients effectively use their products and address any issues that may arise.

How secure is Dragos’ platform?

Dragos platform is developed with security in mind, employing industry-standard security practices to protect sensitive data and ensure the integrity of the system.

Does Dragos integrate with other tools or platforms?

Dragos supports integration with various security and operational tools, enabling organisations to streamline their cybersecurity efforts across different systems and platforms.

Can I use Dragos on mobile devices?

The Dragos platform is primarily designed for use on desktop and server environments. Mobile access may be limited; users should check with Dragos for specific mobile capabilities.

What do users say about Dragos?

User feedback generally highlights Dragos strong focus on industrial cybersecurity, effective threat detection capabilities, and the professionalism of their support team.

What are the pros and cons of Dragos?

Pros include specialised focus on ICS and OT security, robust threat detection, and strong customer support. Cons may include higher costs compared to generic cybersecurity solutions and the potential complexity of implementation in large environments.

How can I purchase Dragos services?

Organisations interested in purchasing Dragos services can contact their sales team through the official website to discuss requirements and obtain a quote.

What is the cancellation or refund policy for Dragos?

Dragos’ cancellation and refund policy details are typically provided during the sales process. Customers should clarify these terms before finalising any agreements.

What are the common use cases for Dragos?

Common use cases for Dragos include monitoring and securing industrial control systems, responding to security incidents, and conducting threat assessments within operational technology environments.

Why choose Dragos over other options?

Dragos is often chosen for its deep expertise in industrial cybersecurity, comprehensive threat intelligence, and a dedicated focus on the unique challenges faced by organisations in critical infrastructure sectors.

How easy is it to set up Dragos?

Setting up Dragos typically requires coordination with their team to ensure proper integration and configuration tailored to the specific industrial environment.

Does Dragos offer training or tutorials?

Yes, Dragos provides training and resources to help users understand and effectively utilise their platform, ensuring that organisations can maximise the benefits of their cybersecurity investments.

What languages does Dragos support?

Dragos primarily offers support in English. Additional language support may be available based on specific customer needs; interested users should inquire directly with Dragos.

What problems does Dragos solve?

Dragos addresses security challenges faced by organisations operating industrial control systems, including threat detection, incident response, and vulnerability management in operational technology environments.

Is Dragos worth the investment?

For organisations in critical infrastructure sectors, investing in Dragos can be justified by the need for specialised cybersecurity solutions that protect vital systems and data from increasing threats.