MYOB AccountRight

Frequently Asked Questions about MYOB AccountRight

Who are MYOB?

MYOB is an Australian software company that provides a range of business management solutions, particularly focusing on accounting, payroll, and taxation products. Established in 1991, MYOB aims to simplify business processes for small to medium-sized enterprises (SMEs) across Australia and New Zealand.

What are MYOBs products?

MYOB offers various products, including MYOB AccountRight, MYOB Essentials, and MYOB Advanced. These products cater to different business needs, from basic accounting to advanced financial management and reporting.

What services do MYOB offer?

In addition to its software products, MYOB provides services such as bookkeeping, payroll processing, tax compliance, and business consulting. They also offer support and training to help businesses maximise their use of MYOB products.

What type of companies do MYOBs products suit?

MYOBs products are designed primarily for small to medium-sized businesses across various industries, including retail, hospitality, construction, and professional services. Their solutions accommodate a range of business sizes and complexities.

How much does MYOBs product cost?

MYOBs pricing varies depending on the product and plan selected. Typically, the cost of MYOB AccountRight starts with a monthly subscription model, which may include different tiers based on features and user access. For precise pricing, it is best to consult the MYOB website or contact their sales team.

Does MYOB offer a free trial?

Yes, MYOB offers a free trial of MYOB AccountRight, allowing potential users to explore its features and functionalities before committing to a paid subscription.

What discounts does MYOB offer on their products?

MYOB occasionally provides promotional discounts and offers, particularly for new customers or during special events. It is advisable to check their website or sign up for their newsletter for the latest information on any available discounts.

Are there any hidden fees or additional costs with MYOB?

MYOB maintains transparency regarding its pricing, and there are generally no hidden fees associated with its products. However, additional costs may arise for add-ons, integrations, or premium support services. Users should review the terms and conditions for detailed information.

Who uses MYOBs products?

MYOBs products are used by a diverse range of businesses, including sole traders, small business owners, and medium-sized enterprises across various sectors. Accountants and bookkeepers also utilise MYOB software to manage client accounts and financial reporting.

What are the main features of MYOBs products/services?

Key features of MYOB AccountRight include invoicing, expense tracking, payroll management, inventory management, and reporting tools. It also offers cloud functionality, allowing users to access their financial data from anywhere.

How does MYOB compare to its competitors?

MYOB competes with other accounting software providers such as Xero, QuickBooks, and Sage. It is often noted for its comprehensive features and integration capabilities, particularly for Australian and New Zealand businesses, while competitors may offer different pricing structures or user interfaces.

Is MYOBs platform easy to use?

MYOBs platform is generally considered user-friendly, with a straightforward interface designed for ease of navigation. However, user experience may vary based on familiarity with accounting software.

How easy is it to set up MYOBs product or service?

The setup process for MYOB AccountRight is designed to be straightforward, with guided prompts and resources available. Users can also access customer support for assistance during the setup phase.

Is MYOB reliable?

MYOB is regarded as a reliable accounting solution, with a strong track record in the market. The platform is backed by regular updates and security enhancements to ensure optimal performance and data protection.

Does MYOB offer customer support?

Yes, MYOB provides customer support through various channels, including phone and online chat. Additionally, users have access to a comprehensive knowledge base and community forums for self-help resources.

How secure is MYOB’s platform?

MYOB employs robust security measures to protect user data, including encryption and regular security audits. Their cloud services are designed to meet industry standards for data protection and privacy.

Does MYOB integrate with other tools or platforms?

Yes, MYOB AccountRight integrates with a variety of third-party applications and tools, including payment processors, CRM systems, and other business management software, enhancing its functionality and usability.

Can I use MYOB on mobile devices?

MYOB offers mobile compatibility, allowing users to access their accounts and perform essential functions via mobile devices. The MYOB app is available for both iOS and Android platforms.

What do users say about MYOB?

User feedback on MYOB is generally positive, with many highlighting its comprehensive features and ease of use. Some users note that the software can have a learning curve, particularly for those new to accounting software.

What are the pros and cons of MYOB?

Pros of MYOB include its extensive feature set, integration capabilities, and customer support. Cons may include the potential for complexity for new users and subscription costs that may be higher than some competitors.

How can I purchase MYOB’s services?

MYOB services can be purchased directly through their website, where users can choose their desired product and subscription plan. Alternatively, sales representatives can assist with purchasing options and recommendations.

What is the cancellation or refund policy for MYOB?

MYOB typically offers a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary based on the specific product and duration of the subscription, so it is advisable to review the terms or contact customer support for details.

Who uses MYOB?

MYOB is utilised by various businesses, including freelancers, small business owners, and larger SMEs. Its versatility makes it suitable for a wide range of industries and accounting needs.

What are the common use cases for MYOB?

Common use cases for MYOB include managing invoices, tracking expenses, payroll processing, and generating financial reports. It is also used for tax compliance and financial forecasting.

Why choose MYOB over other options?

Choosing MYOB may be beneficial for businesses that require a comprehensive accounting solution tailored to the Australian and New Zealand markets. Its robust features and strong support network are often cited as reasons for selection over competitors.

How easy is it to set up MYOB?

Setting up MYOB is generally straightforward, with user-friendly wizards and guides. Users can receive assistance from customer support if needed during the initial setup process.

Does MYOB offer training or tutorials?

Yes, MYOB provides various training resources and tutorials, including online courses, webinars, and instructional content designed to help users maximise their understanding and use of the software.

What languages does MYOB support?

MYOB primarily supports English, reflecting its focus on the Australian and New Zealand markets. Additional language support may be limited, as the software is tailored to local business practices.

What problems does MYOB solve?

MYOB addresses common accounting challenges, such as invoicing, expense tracking, payroll management, and compliance with tax regulations. It simplifies financial processes, allowing businesses to focus on their core operations.

Is MYOB worth the investment?

Whether MYOB is worth the investment depends on the specific needs of the business. For companies seeking robust accounting features and local support, MYOB can be a valuable solution that enhances efficiency and financial management.