Frequently Asked Questions about Tenable Cloud Security

Who are Tenable?

Tenable is a cybersecurity company that provides solutions to help organisations manage and reduce their cyber risk. Founded in 2002, Tenable focuses on vulnerability management and continuous monitoring to secure digital assets across various environments.

What are Tenables products?

Tenables product offerings include Tenable.io, Tenable.sc, and Tenable Nessus. These products are designed for vulnerability management, security monitoring, and compliance assessment across cloud and on-premise environments.

What services do Tenable offer?

Tenable offers services including vulnerability management, compliance monitoring, threat intelligence, and continuous visibility solutions to help organisations identify and mitigate security risks effectively.

What type of companies do Tenables products suit?

Tenables products are suitable for a wide range of companies, particularly those in sectors such as finance, healthcare, education, and government, where maintaining a robust security posture is critical.

How much do Tenables products cost?

The cost of Tenables products varies based on the specific solution and the scale of implementation. Pricing is typically based on the number of assets being monitored and the chosen features. Interested customers should contact Tenable directly for a tailored quote.

Does Tenable offer a free trial?

Tenable does offer a free trial for Tenable.io, allowing potential users to explore its features and capabilities before making a purchase decision.

What discounts does Tenable offer on their products?

Tenable may offer discounts during promotional periods, for educational institutions, or through volume licensing agreements. Potential customers are encouraged to inquire about any current offers directly with Tenable.

Are there any hidden fees or additional costs with Tenable?

Generally, Tenables pricing is transparent. However, additional costs may arise from optional features, premium support services, or if there are significant changes in the scope of the service. It is advisable to review the contract details carefully.

Who uses Tenables products?

Tenables products are used by security professionals, IT teams, and compliance officers across various industries, including large enterprises, small-to-medium businesses, and public sector organisations.

What are the main features of Tenables products/services?

Main features include vulnerability scanning, real-time monitoring, compliance reporting, integration with other security tools, and detailed analytics to help organisations understand their security posture.

How does Tenable compare to its competitors?

Tenable is often noted for its focus on vulnerability management and its ability to provide comprehensive visibility across IT and cloud environments. Compared to competitors, it offers a strong user interface and robust reporting capabilities.

Is Tenables platform easy to use?

Many users find Tenables platform user-friendly, with an intuitive interface that facilitates easy navigation and management of security tasks.

How easy is it to set up Tenables product or service?

The setup process for Tenables products is generally straightforward, with available documentation and support to guide users through the installation and configuration process.

Is Tenable reliable?

Tenable has a strong reputation for reliability and has been a trusted name in the cybersecurity industry for many years, with many organisations relying on its solutions to manage vulnerabilities effectively.

Does Tenable offer customer support?

Yes, Tenable provides customer support through various channels, including email, phone, and an online support portal to assist users with technical issues and inquiries.

How secure is Tenable’s platform?

Tenable employs industry-standard security measures to protect its platform and user data, including encryption and regular security assessments to ensure compliance with best practices.

Does Tenable integrate with other tools or platforms?

Yes, Tenables solutions can integrate with a variety of other security tools and platforms, enhancing overall security posture and enabling streamlined workflows.

Can I use Tenable on mobile devices?

Tenables products are primarily designed for desktop and web environments. However, some functionalities may be accessible via mobile devices through web browsers, though a dedicated mobile app is not available.

What do users say about Tenable?

User feedback on Tenable is generally positive, highlighting its comprehensive features, ease of use, and the effectiveness of its vulnerability management solutions.

What are the pros and cons of Tenable?

Pros include strong vulnerability management capabilities, a user-friendly interface, and robust reporting tools. Cons may include pricing considerations and the need for additional training for advanced features.

How can I purchase Tenable’s services?

Services can be purchased directly through Tenables website or by contacting their sales team for assistance and tailored solutions.

What is the cancellation or refund policy for Tenable?

Tenables cancellation and refund policy varies by product and contract terms. Customers should review the specific agreement or contact Tenable for detailed information.

What are the common use cases for Tenable?

Common use cases include vulnerability assessments, compliance audits, risk prioritisation, and security posture management across IT and cloud environments.

Why choose Tenable over other options?

Choosing Tenable may be beneficial for organisations seeking a dedicated vulnerability management solution with robust features and a proven track record in the cybersecurity field.

How easy is it to set up Tenable?

Setting up Tenables products is designed to be user-friendly, with comprehensive documentation and support available to assist users throughout the process.

Does Tenable offer training or tutorials?

Yes, Tenable provides training resources, including tutorials, webinars, and documentation to help users maximise the effectiveness of their products.

What languages does Tenable support?

Tenable’s platform primarily supports English, but additional languages may be available depending on the specific product and user interface settings.

What problems does Tenable solve?

Tenable helps organisations identify and remediate vulnerabilities, ensure compliance with regulations, and improve overall security posture, ultimately reducing the risk of cyber threats.

Is Tenable worth the investment?

Many organisations find Tenables solutions to be a worthwhile investment due to the comprehensive visibility and risk management capabilities they provide, helping to safeguard critical assets.