Proctorio

Frequently Asked Questions about Proctorio

Who are Proctorio?

Proctorio is an online proctoring service that provides secure examination solutions for educational institutions and organisations. Founded in 2013, Proctorio utilises advanced technology to ensure academic integrity during online assessments.

What are Proctorios products?

Proctorio offers a range of products including automated online proctoring software, live proctoring services, and secure exam delivery solutions. Their technology integrates seamlessly with various learning management systems (LMS) to facilitate a smooth assessment experience.

What services do Proctorio offer?

Proctorio provides services such as remote proctoring, exam security features, analytics for assessment results, and integration support with LMS platforms. They focus on ensuring a secure testing environment for both students and institutions.

What type of companies do Proctorios products suit?

Proctorios products are suitable for educational institutions, universities, certification bodies, and training organisations that require secure online assessments to maintain academic integrity and prevent cheating.

How much does Proctorios product cost?

Proctorios pricing model varies based on the institutions needs and the volume of assessments. Institutions are encouraged to contact Proctorio directly for a customised quote based on their requirements.

Does Proctorio offer a free trial?

Proctorio does not typically offer a free trial; however, institutions can request a demonstration of the software to evaluate its features and functionality before making a commitment.

What discounts does Proctorio offer on their products?

Proctorio may offer discounts based on volume or long-term contracts. Institutions are advised to inquire directly with Proctorio for information on potential discounts or special pricing arrangements.

Are there any hidden fees or additional costs with Proctorio?

Proctorio aims to provide transparent pricing. However, institutions should review the terms of service and consult with Proctorio to ensure there are no unexpected costs associated with implementation or usage.

Who uses Proctorios products?

Proctorios products are used by a variety of educational institutions, including colleges, universities, and professional training organisations, as well as organisations that require secure online testing for certifications or assessments.

What are the main features of Proctorios products/services?

Key features of Proctorios services include automated proctoring, identity verification, browser lockdown, video recording, and detailed analytics. These features work together to maintain a secure exam environment.

How does Proctorio compare to its competitors?

Proctorio is known for its automated proctoring technology, which provides a high level of security without the need for live proctors. Compared to competitors, Proctorio offers a flexible and scalable solution that integrates well with various LMS platforms.

Is Proctorios platform easy to use?

Proctorios platform is designed to be user-friendly for both students and administrators. The integration process with LMS platforms is streamlined, and the interface is intuitive, making it easy for users to navigate.

How easy is it to set up Proctorios product or service?

The setup process for Proctorio is generally straightforward, particularly for institutions already using compatible LMS platforms. Proctorio provides support and resources to assist with the integration and configuration process.

Is Proctorio reliable?

Proctorio is regarded as a reliable solution for online proctoring. The service has been adopted by numerous institutions, and its technology has been tested to ensure it functions effectively under various conditions.

Does Proctorio offer customer support?

Yes, Proctorio offers customer support via various channels, including email and a comprehensive knowledge base. Institutions can access resources for troubleshooting and guidance on using the platform effectively.

How secure is Proctorio’s platform?

Proctorio employs advanced security measures, including encryption and secure identity verification processes, to protect user data and maintain the integrity of the examination process.

Does Proctorio integrate with other tools or platforms?

Yes, Proctorio is designed to integrate seamlessly with many popular learning management systems (LMS), including Canvas, Blackboard, and Moodle, among others, to enhance the online testing experience.

Can I use Proctorio on mobile devices?

Proctorio is primarily designed for use on desktop and laptop computers. While some features may be accessible on mobile devices, the platform is optimised for a full desktop experience.

What do users say about Proctorio?

User feedback on Proctorio varies, with many appreciating the security and integrity it brings to online assessments. However, some users have raised concerns about technical issues and the user experience during exams.

What are the pros and cons of Proctorio?

Pros include high levels of security, automated proctoring capabilities, and seamless integration with LMS. Cons may include potential technical difficulties and the need for students to meet specific equipment and environment requirements.

How can I purchase Proctorio’s services?

Institutions interested in purchasing Proctorios services should contact the company directly through their website to discuss their needs and receive a customised quote.

What is the cancellation or refund policy for Proctorio?

Proctorios cancellation and refund policy will vary depending on the contract terms agreed upon with the institution. It is advisable to review the terms of service or consult with Proctorio for specific details.

Who uses Proctorio?

Proctorios clients include a range of educational institutions, certification bodies, and corporate training organisations that require secure and reliable online testing solutions.

What are the common use cases for Proctorio?

Common use cases for Proctorio include online exams for university courses, certification tests for professional qualifications, and assessments in training programmes where integrity is paramount.

Why choose Proctorio over other options?

Proctorios emphasis on automation, security, and integration capabilities makes it a strong choice for institutions looking to implement online proctoring without the need for extensive human supervision.

How easy is it to set up Proctorio?

Setting up Proctorio is generally user-friendly, particularly for institutions familiar with LMS integration. Proctorio provides guidance and resources to facilitate the setup process.

Does Proctorio offer training or tutorials?

Yes, Proctorio offers training resources and tutorials to help institutions and users understand how to effectively use the platform, ensuring that they can navigate its features with confidence.

What languages does Proctorio support?

Proctorio primarily operates in English, but it may offer support for additional languages depending on the institution’s requirements and the geographical location.

What problems does Proctorio solve?

Proctorio addresses the challenge of maintaining academic integrity in online assessments, providing a secure environment that deters cheating and ensures fair testing conditions for all students.

Is Proctorio worth the investment?

The value of Proctorios services largely depends on the specific needs of the institution. Many users find that the benefits of enhanced security and integrity in assessments justify the investment.