GoFax

Frequently Asked Questions about GoFax

Who are GoFax?

GoFax is an Australian-based company that provides online faxing solutions. Established to streamline the process of sending and receiving faxes, GoFax aims to eliminate the need for traditional fax machines, offering a reliable and efficient digital alternative.

What are GoFaxs products?

GoFax offers a range of products, primarily focused on online faxing services. Their main offerings include eFax services that allow users to send and receive faxes via email or a web interface without the need for physical fax machines.

What services do GoFax offer?

GoFax provides comprehensive faxing services, including:

• Sending and receiving faxes via email
• Web-based fax management
• Integration with various software applications
• Real-time fax delivery notifications
• Secure document transmission

What type of companies do GoFaxs products suit?

GoFaxs products are suitable for a wide range of companies, including small businesses, large enterprises, healthcare providers, legal firms, and any organisation that requires reliable fax communication without the overhead of traditional fax machines.

How much does GoFaxs product cost?

GoFax offers various pricing plans based on usage, including pay-as-you-go options and monthly subscriptions. Prices can vary depending on the number of faxes sent and received, with specific details available on their website.

Does GoFax offer a free trial?

Yes, GoFax typically offers a free trial period for new users, allowing them to explore the features and functionality of the service before committing to a paid plan.

What discounts does GoFax offer on their products?

GoFax may offer discounts for bulk faxing or long-term subscriptions. Specific promotions and discounts can be found on their website or by contacting their sales team for current offers.

Are there any hidden fees or additional costs with GoFax?

GoFax is transparent about its pricing structure. However, users should review the terms of service to understand any potential additional costs, such as fees for international faxing or overages beyond their plan limits.

Who uses GoFaxs products?

GoFaxs products are used by a variety of organisations, including businesses in legal, medical, and corporate sectors, as well as individual users who require a reliable fax solution.

What are the main features of GoFaxs products/services?

The main features of GoFax include:

• Email-to-fax and fax-to-email capabilities
• User-friendly web interface for managing faxes
• Secure transmission with encryption
• Unlimited storage for received faxes
• Integration with third-party applications

How does GoFax compare to its competitors?

GoFax stands out with its user-friendly interface and reliable service, making it a strong competitor in the online faxing market. Comparatively, it often offers competitive pricing and features that cater to various organisational needs.

Is GoFaxs platform easy to use?

Yes, GoFax is designed to be user-friendly, with an intuitive interface that simplifies the process of sending and receiving faxes. Users typically find the platform straightforward, even if they are not technologically inclined.

How easy is it to set up GoFaxs product or service?

Setting up GoFax is generally quick and easy. Users can register online, choose a plan, and start sending faxes within minutes without the need for complicated installations.

Is GoFax reliable?

GoFax is considered a reliable service, with a strong track record for delivering faxes promptly and securely. Users often report high levels of satisfaction with the services uptime and performance.

Does GoFax offer customer support?

Yes, GoFax provides customer support through various channels, including email and phone. They also offer a knowledge base and FAQs on their website to assist users with common inquiries.

How secure is GoFaxÕs platform?

GoFax employs robust security measures, including encryption and secure servers, to ensure that all fax transmissions are safe and confidential, making it suitable for sensitive documents.

Does GoFax integrate with other tools or platforms?

Yes, GoFax offers integration capabilities with several third-party applications, allowing users to streamline their faxing process within existing workflows and systems.

Can I use GoFax on mobile devices?

GoFax can be accessed via mobile devices through its web interface, enabling users to send and receive faxes on the go, provided they have an internet connection.

What do users say about GoFax?

User feedback about GoFax is generally positive, highlighting its ease of use, reliability, and the convenience of online faxing. However, some users have noted the need for improved customer support response times.

What are the pros and cons of GoFax?

Pros:

• Convenient online faxing
• User-friendly interface
• Secure transmission
• Flexible pricing options

Cons:

• Variable customer support response times
• Potential additional costs for international faxes

How can I purchase GoFaxÕs services?

Users can purchase GoFax services directly through their website by selecting a plan and completing the registration process online.

What is the cancellation or refund policy for GoFax?

GoFax typically offers a cancellation policy allowing users to cancel their subscriptions at any time. However, users should refer to the specific terms of service on their website for detailed information regarding refunds.

What are the common use cases for GoFax?

Common use cases for GoFax include sending legal documents, medical records, and business contracts, as well as any situation requiring secure and reliable document transmission.

Why choose GoFax over other options?

Choosing GoFax may be beneficial due to its ease of use, secure platform, and tailored solutions for various industries, making it a strong choice for organisations seeking efficient faxing solutions.

Does GoFax offer training or tutorials?

GoFax provides resources and tutorials on their website to help users navigate the platform and make the most of its features.

What languages does GoFax support?

GoFax primarily operates in English, although users can contact their support for inquiries regarding multilingual support or future language offerings.

What problems does GoFax solve?

GoFax solves the issues associated with traditional faxing, such as the need for physical machines, high costs of paper and ink, and the inconvenience of having to be present to send or receive faxes.

Is GoFax worth the investment?

Many users find GoFax to be a worthwhile investment due to its convenience, cost-effectiveness, and the ability to streamline communication processes, particularly in professional settings.