OpenDNS

Frequently Asked Questions about OpenDNS

Who are OpenDNS?

OpenDNS is a cloud-based security company that provides DNS resolution services. Founded in 2005, the company is known for its robust security features, including filtering and malware protection, aimed at enhancing internet safety and performance for users and businesses alike. OpenDNS was acquired by Cisco in 2015, further expanding its capabilities and integration with Ciscos security offerings.

What are OpenDNSs products?

OpenDNS offers several products, including:

• OpenDNS Home: A free DNS service for home users that provides basic protection and content filtering.
• OpenDNS Umbrella: A comprehensive security solution designed for businesses, offering advanced threat protection, web filtering, and secure network access.
• OpenDNS Insights: A tool that provides visibility into internet activity, helping organisations understand and manage their network traffic.

What services do OpenDNS offer?

OpenDNS provides various services, including:

• DNS resolution services
• Web content filtering
• Malware protection
• Phishing protection
• Network visibility and analytics
• Threat intelligence and protection

What type of companies do OpenDNSs products suit?

OpenDNSs products are suitable for a wide range of organisations, from small businesses to large enterprises. Industries such as education, healthcare, finance, and technology can benefit from their security features, as well as home users seeking enhanced internet safety.

How much does OpenDNSs product cost?

OpenDNS offers various pricing tiers based on the products and services selected. OpenDNS Home is free, while OpenDNS Umbrella pricing varies depending on the features and the number of users. For specific pricing details, organisations are encouraged to contact OpenDNS directly or visit their website.

Does OpenDNS offer a free trial?

OpenDNS does not typically offer a free trial for its services. However, users can access OpenDNS Home for free to assess its basic features before deciding on a paid plan.

What discounts does OpenDNS offer on their products?

OpenDNS may offer promotional discounts or bundled services. It is recommended to check their website or contact their sales team for any current offers or discounts available.

Are there any hidden fees or additional costs with OpenDNS?

OpenDNS is transparent about its pricing and does not have hidden fees associated with its services. However, additional costs may arise from optional features or services that are not included in the base pricing.

Who uses OpenDNSs products?

OpenDNSs products are used by a diverse audience, including individual home users, small to medium-sized businesses, and large enterprises across various sectors, such as education, healthcare, and finance.

What are the main features of OpenDNSs products/services?

The main features include:

• Fast and reliable DNS resolution
• Web filtering and content blocking
• Malware and phishing protection
• Customisable security settings
• Network visibility and analytics
• Threat intelligence and protection

How does OpenDNS compare to its competitors?

OpenDNS is often compared to other DNS and security service providers, such as Cloudflare, Google DNS, and Ciscos own security products. OpenDNS is distinguished by its focus on security and content filtering, offering advanced protection features not always available in basic DNS services.

Is OpenDNSs platform easy to use?

Yes, OpenDNS is designed with user-friendliness in mind. The setup process is straightforward, and the management dashboard is intuitive, allowing users to easily configure settings and monitor activity.

How easy is it to set up OpenDNSs product or service?

Setting up OpenDNS is relatively simple. Users can configure their routers or devices to use OpenDNS servers by following the instructions provided on the OpenDNS website. The process typically involves changing the DNS settings to point to OpenDNSs IP addresses.

Is OpenDNS reliable?

OpenDNS is known for its reliability, with a robust infrastructure designed to provide consistent performance and uptime. Its services are backed by Cisco, ensuring a high level of trust and reliability.

Does OpenDNS offer customer support?

Yes, OpenDNS offers customer support through various channels, including online documentation, community forums, and direct customer support for paid services.

How secure is OpenDNSÕs platform?

OpenDNS employs advanced security measures, including threat intelligence and real-time protection against malware and phishing attacks. Its services are designed to enhance user security while browsing the internet.

Does OpenDNS integrate with other tools or platforms?

Yes, OpenDNS can integrate with various network security tools and platforms, enhancing overall security and management capabilities in enterprise environments. Its compatibility with Cisco products allows for seamless integration.

Can I use OpenDNS on mobile devices?

Yes, OpenDNS can be configured on mobile devices by changing the DNS settings in the deviceÕs network settings. This allows users to benefit from OpenDNSs security features while using mobile internet.

What do users say about OpenDNS?

Users generally express satisfaction with OpenDNSÕs speed, reliability, and security features. Positive reviews often highlight its ease of use and effective content filtering, while some users note limitations in advanced features for specific organisational needs.

What are the pros and cons of OpenDNS?

Pros:

• Fast and reliable DNS resolution
• Robust security features
• Easy to set up and use
• Comprehensive reporting and analytics

Cons:

• Limited advanced features in the free version
• Some users may find the premium pricing high compared to competitors

How can I purchase OpenDNSÕs services?

Users can purchase OpenDNS services through the OpenDNS website. For enterprise solutions, it is recommended to contact their sales team for tailored options and pricing.

What is the cancellation or refund policy for OpenDNS?

OpenDNSs cancellation and refund policy may vary by product. Generally, users can cancel their subscriptions at any time, but it is advisable to review the specific terms and conditions on the OpenDNS website or contact customer support for detailed information.

What are the common use cases for OpenDNS?

Common use cases for OpenDNS include:

• Enhancing internet security for home users
• Providing content filtering for schools and educational institutions
• Protecting businesses from malware and phishing attacks
• Monitoring and managing network activity

Why choose OpenDNS over other options?

OpenDNS is often preferred for its strong emphasis on security, user-friendly interface, and reliable performance. Its advanced features for threat protection and content filtering are tailored to meet the needs of both individual users and organisations.

How easy is it to set up OpenDNS?

Setting up OpenDNS is straightforward, requiring users to change their DNS settings on their devices or routers. Detailed guides are available on the OpenDNS website to assist users through the process.

Does OpenDNS offer training or tutorials?

Yes, OpenDNS provides documentation, tutorials, and community support to help users understand how to effectively use their services and configure settings according to their needs.

What languages does OpenDNS support?

OpenDNS primarily supports English, but its website and resources may be accessible in other languages. For specific language support, users should check the website or contact customer support.

What problems does OpenDNS solve?

OpenDNS addresses several internet security issues, including:

• Protection against malware and phishing attacks
• Content filtering to prevent access to inappropriate websites
• Improved DNS performance and reliability
• Enhanced visibility and control over network activity

Is OpenDNS worth the investment?

For users and organisations prioritising internet security, content filtering, and reliable DNS services, OpenDNS is considered a worthwhile investment. Its features provide significant protection against various online threats, making it valuable for both home and business environments.