8×8

Frequently Asked Questions about 8x8

Who are 8x8?

8x8 is a cloud communications platform that provides voice, video, chat, and contact centre solutions for businesses. Established in 1987, the company aims to enhance global communications by offering reliable and scalable services that cater to various organisational needs.

What are 8x8s products?

8x8 offers a range of products including 8x8 Voice for Microsoft Teams, 8x8 X Series (which combines voice, video, chat, and contact centre capabilities), and 8x8 Video Meetings. These products are designed to support seamless communication and collaboration across organisations.

What services do 8x8 offer?

8x8 provides a variety of services, including VoIP phone services, video conferencing, team messaging, call centre solutions, and analytics. Their services are tailored to improve communication efficiency in businesses of all sizes.

What type of companies do 8x8s products suit?

8x8s products are suitable for businesses of all sizes, from small startups to large enterprises. They cater to various industries including healthcare, education, retail, and professional services, providing customisable solutions to meet diverse communication needs.

How much does 8x8s product cost?

8x8 offers various pricing plans based on the specific products and services selected. Prices typically start from a basic monthly fee per user, with additional costs for advanced features and services. For detailed pricing, it is advisable to visit their website or contact their sales team.

Does 8x8 offer a free trial?

Yes, 8x8 offers a free trial for their services, allowing potential customers to evaluate the features and functionality without any commitment. The duration and specifics of the trial may vary, so checking their website for current offers is recommended.

What discounts does 8x8 offer on their products?

8x8 may provide discounts for annual subscriptions, as well as promotional offers from time to time. It is advisable to check their website or contact their sales department for the latest discount information.

Are there any hidden fees or additional costs with 8x8?

8x8 aims to maintain transparency in its pricing structure. While there are no hidden fees, additional costs may arise for add-on services, international calling, or advanced features not included in the base plan. Users are encouraged to review the pricing details carefully.

Who uses 8x8s products?

8x8s products are used by a diverse range of customers, including small and medium-sized enterprises (SMEs) and large corporations across various sectors. Users typically seek to enhance their communication capabilities, improve collaboration, and streamline operations.

What are the main features of 8x8s products/services?

Main features of 8x8s offerings include high-definition voice and video calls, team messaging, call centre solutions, integrations with CRM tools, analytics, and mobile accessibility. These features are designed to facilitate efficient communication and collaboration.

How does 8x8 compare to its competitors?

8x8 competes with other cloud communication providers like RingCentral and Zoom. While each platform has unique strengths, 8x8 distinguishes itself with an integrated solution that combines voice, video, and contact centre capabilities. Its pricing and feature set are competitive within the industry.

Is 8x8s platform easy to use?

8x8s platform is designed for user-friendliness, with intuitive interfaces that facilitate easy navigation. Training resources and customer support are available to assist users in maximising the platforms capabilities.

How easy is it to set up 8x8s product or service?

Setting up 8x8s products is generally straightforward, with step-by-step instructions provided during the onboarding process. Users can expect a quick deployment, especially for online services, though the complexity may vary based on specific business requirements.

Is 8x8 reliable?

8x8 is known for its reliability, with a strong uptime record and robust infrastructure. The platform is designed to ensure consistent performance, although users should consider the potential impact of their internet connectivity on service quality.

Does 8x8 offer customer support?

Yes, 8x8 provides customer support through various channels, including phone, email, and live chat. They also offer an extensive knowledge base and community forums to help users troubleshoot common issues.

How secure is 8x8Õs platform?

8x8 takes security seriously, implementing various measures such as encryption, secure data centres, and compliance with industry standards to protect user data and communications. Regular security updates are part of their commitment to safeguarding their platform.

Does 8x8 integrate with other tools or platforms?

Yes, 8x8 offers integrations with several popular business applications, including CRM systems, productivity tools, and collaboration platforms. These integrations enhance workflow efficiency and provide a seamless user experience.

Can I use 8x8 on mobile devices?

Yes, 8x8 provides mobile applications for both iOS and Android devices, allowing users to access their services on-the-go. This ensures that communication remains uninterrupted, regardless of location.

What do users say about 8x8?

User feedback about 8x8 generally highlights the comprehensive feature set, ease of use, and good customer support. Some users have noted occasional issues with connectivity, which can vary based on individual internet service.

What are the pros and cons of 8x8?

Pros: Integrated communication solutions, competitive pricing, robust features, and good customer support.
Cons: Potential connectivity issues depending on the users internet service, and some advanced features may incur additional costs.

How can I purchase 8x8Õs services?

8x8 services can be purchased directly through their website, where users can select their desired plan and complete the registration process. Additionally, potential customers may contact their sales team for assistance and customised solutions.

What is the cancellation or refund policy for 8x8?

8x8 provides a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available depending on the terms of the subscription and the timing of the cancellation. For specifics, it is advisable to consult their terms of service or contact customer support.

What are the common use cases for 8x8?

Common use cases for 8x8 include remote team collaboration, customer service through contact centres, video conferencing for meetings, and integrating communication tools within existing business workflows.

Why choose 8x8 over other options?

Choosing 8x8 may be advantageous for businesses seeking an all-in-one communication solution that combines voice, video, and messaging. Their competitive pricing, robust feature set, and strong customer support make them a viable option for many organisations.

How easy is it to set up 8x8?

As mentioned earlier, setting up 8x8 is designed to be user-friendly, with clear instructions and support available to assist users as needed. Most businesses can get started quickly with minimal disruption.

Does 8x8 offer training or tutorials?

Yes, 8x8 offers various training resources, including tutorials, webinars, and guides, to help users understand and utilise their platform effectively. These resources are accessible through their website.

What languages does 8x8 support?

8x8s platform supports multiple languages to accommodate a diverse user base. Specific language availability may depend on the product and region, so users should check the details on their website.

What problems does 8x8 solve?

8x8 addresses common communication challenges such as fragmented communication channels, poor call quality, and lack of collaboration tools. Their integrated solutions aim to streamline communication and improve overall organisational efficiency.

Is 8x8 worth the investment?

8x8 is generally considered a worthwhile investment for businesses looking for comprehensive communication solutions that enhance collaboration and productivity. The value it offers through its features and support can justify the cost for many organisations.