Remitly

Frequently Asked Questions about Remitly

Who are Remitly?

Remitly is a digital remittance service that allows individuals to send money to friends and family in other countries quickly and securely. Founded in 2011, Remitly focuses on providing affordable and accessible international money transfers, primarily targeting immigrants and expatriates who need to send money back home.

What are Remitlys products?

Remitly offers a variety of products designed for international money transfers. These include options for sending money directly to bank accounts, mobile wallets, or for cash pickup at various locations. Users can choose between express or economy transfer options, depending on their needs and urgency.

What services do Remitly offer?

Remitly provides several services related to money transfers, including real-time tracking of transfers, customer support, and currency exchange. The platform also includes features like the ability to set up recurring payments and send notifications to recipients when money is sent.

What type of companies do Remitlys products suit?

Remitlys products are primarily suited for individuals, particularly immigrants and expatriates, who need to send money internationally. The service is also beneficial for small businesses that require reliable and cost-effective methods to pay overseas suppliers or receive payments from international clients.

How much does Remitlys product cost?

The cost of using Remitly varies based on the transfer amount, destination country, and the chosen delivery method (express or economy). Users can view the fees before completing a transaction on their website or mobile app.

Does Remitly offer a free trial?

Remitly does not offer a free trial as its services are transaction-based. However, new users may benefit from promotional offers or discounts on their first transfer, which can be checked on the Remitly website.

What discounts does Remitly offer on their products?

Remitly often provides discounts or promotional offers for first-time users or for specific countries. Users are encouraged to check the Remitly website for any current promotions or referral bonuses that may apply.

Are there any hidden fees or additional costs with Remitly?

Remitly is transparent about its fees, which are displayed before the transaction is completed. However, users should be aware of potential fluctuations in exchange rates that may affect the final amount received by the recipient.

Who uses Remitlys products?

Remitlys products are used mainly by individuals looking to send money internationally, such as immigrants, expatriates, and migrant workers. Additionally, small businesses may also use Remitly for international transactions.

What are the main features of Remitlys products/services?

Main features of Remitly include fast money transfers, multiple delivery options (bank deposit, cash pickup, mobile money), real-time tracking, competitive exchange rates, and customer support availability in multiple languages.

How does Remitly compare to its competitors?

Remitly is known for its user-friendly interface, competitive pricing, and focus on customer service. Compared to competitors like Western Union and PayPal, Remitly often offers lower fees for certain transfer methods, especially for smaller amounts, and a more streamlined experience for remittances.

Is Remitlys platform easy to use?

Yes, Remitlys platform is designed to be user-friendly, with a straightforward registration process and easy navigation for sending money. Users can complete transfers in just a few steps on both the website and mobile app.

How easy is it to set up Remitlys product or service?

Setting up Remitly is relatively simple. Users need to create an account, provide identification and payment information, and they can begin sending money almost immediately. The process is guided with clear instructions throughout.

Is Remitly reliable?

Remitly is considered a reliable service, with a strong reputation for secure transactions. The company employs industry-standard security measures to protect users personal and financial information.

Does Remitly offer customer support?

Yes, Remitly offers customer support through various channels, including email, live chat, and phone support. Their help centre provides resources and FAQs to assist users with common issues and questions.

How secure is RemitlyÕs platform?

Remitly uses state-of-the-art encryption technology and security protocols to ensure that users data and transactions are kept secure. The platform complies with regulatory standards governing financial transactions.

Does Remitly integrate with other tools or platforms?

Remitly does not currently offer extensive integrations with other financial tools or platforms. However, users can access their services via their website or mobile app.

Can I use Remitly on mobile devices?

Yes, Remitly has a mobile app available for both iOS and Android devices, allowing users to send money conveniently from their smartphones or tablets.

What do users say about Remitly?

User reviews of Remitly generally highlight the ease of use, fast transfer speeds, and competitive pricing. Some users, however, may mention concerns about customer service response times during peak periods.

What are the pros and cons of Remitly?

Pros: Fast transfers, user-friendly interface, competitive fees, multiple payment options, strong security measures.
Cons: Customer service response times can vary, and some users may experience limitations on transfer amounts depending on their location.

How can I purchase RemitlyÕs services?

Users can access RemitlyÕs services by creating an account on the Remitly website or downloading the mobile app. Following registration, users can initiate a money transfer directly through the platform.

What is the cancellation or refund policy for Remitly?

Remitly allows users to cancel a transfer before it is completed. Refunds are typically processed if the transfer has not been picked up or deposited. Users should check the specific terms and conditions regarding refunds on their website.

What are the common use cases for Remitly?

Common use cases for Remitly include sending remittances to family members living abroad, paying overseas suppliers, and making international payments for services or products.

Why choose Remitly over other options?

Choosing Remitly may be beneficial due to its competitive pricing, user-friendly platform, and focus on remittance services specifically designed for individuals needing to send money internationally.

Does Remitly offer training or tutorials?

Remitly does not provide formal training or tutorials; however, their website features a comprehensive help centre with articles and FAQs that guide users through the process of using their services.

What languages does Remitly support?

Remitly supports multiple languages, including English and Spanish, to accommodate a diverse user base in various countries.

What problems does Remitly solve?

Remitly addresses the needs of individuals looking to send money internationally efficiently and cost-effectively, providing a solution to the challenges of traditional money transfer methods, such as high fees and lengthy processing times.

Is Remitly worth the investment?

For individuals who regularly send money internationally, Remitly can be a worthwhile investment due to its competitive fees and fast transfer speeds, especially compared to traditional banking options.