12d Synergy

Frequently Asked Questions about 12D Synergy

Who are 12D Synergy?

12D Synergy is an Australian software company that provides specialised solutions for the civil engineering and surveying industries. The company focuses on delivering innovative software tools that facilitate project management, design, and data management for infrastructure projects.

What are 12D Synergys products?

12D Synergy offers a range of products tailored to civil engineering and surveying, including 12D Model, which is used for 3D modelling and design, and 12D Synergy, which is a project collaboration and data management platform. These products aim to enhance productivity and streamline workflows in engineering projects.

What services do 12D Synergy offer?

12D Synergy provides several services, including customer support, training, and consultancy. They also offer implementation services to help organisations integrate their software into existing workflows effectively.

What type of companies do 12D Synergys products suit?

12D Synergys products are suitable for civil engineering firms, surveying companies, and government agencies involved in infrastructure development and management. Their tools cater to organisations that require advanced modelling and data management capabilities.

How much does 12D Synergys product cost?

The pricing for 12D Synergys products varies depending on the specific software solutions and the licensing model chosen by the customer. Prospective clients are encouraged to contact 12D Synergy directly for detailed pricing information tailored to their needs.

Does 12D Synergy offer a free trial?

12D Synergy typically does not offer a standard free trial for their products. However, interested users can request a demonstration to better understand the softwares capabilities and suitability for their projects.

What discounts does 12D Synergy offer on their products?

12D Synergy may offer discounts for educational institutions, bulk purchases, or during promotional events. It is advisable for potential customers to inquire directly with the company for any current offers or discounts available.

Are there any hidden fees or additional costs with 12D Synergy?

12D Synergy aims to maintain transparency in its pricing. However, additional costs may arise for optional services such as advanced training, technical support, or customisation. Customers are encouraged to clarify these aspects during the purchasing process.

Who uses 12D Synergys products?

12D Synergys products are used by civil engineers, surveyors, project managers, and other professionals involved in infrastructure projects. The software is beneficial for both large firms and smaller enterprises within the engineering sector.

What are the main features of 12D Synergys products/services?

Main features of 12D Synergys products include advanced 3D modelling capabilities, project collaboration tools, data management functionalities, and comprehensive reporting options. These features are designed to enhance workflow efficiency and project accuracy.

How does 12D Synergy compare to its competitors?

12D Synergy stands out due to its specific focus on the civil engineering and surveying sectors, offering tailored solutions that address industry-specific challenges. Comparatively, other software providers may offer broader, less specialised tools, which may not fully meet the needs of these professionals.

Is 12D Synergys platform easy to use?

Users generally find 12D Synergys platform intuitive, though the complexity of the software may require some training for new users to fully leverage its capabilities. The interface is designed to support efficient navigation and workflow.

How easy is it to set up 12D Synergys product or service?

Setting up 12D Synergys products typically involves installation and configuration, which can vary based on the organisations existing infrastructure. The company offers support during the setup process to ensure a smooth transition.

Is 12D Synergy reliable?

12D Synergy is known for providing reliable software solutions that meet the demands of its users in the civil engineering and surveying fields. The company has established a reputation for quality and consistency in its offerings.

Does 12D Synergy offer customer support?

Yes, 12D Synergy offers customer support to assist users with any issues or questions regarding their products. Support options may include online resources, direct assistance, and training sessions.

How secure is 12D Synergys platform?

12D Synergy prioritises security and implements measures to protect user data and project information. The specific security features are outlined in their privacy and security policies, which users can review for more details.

Does 12D Synergy integrate with other tools or platforms?

12D Synergy supports integration with various other software tools and platforms commonly used in engineering and surveying, facilitating a more streamlined workflow across different applications.

Can I use 12D Synergy on mobile devices?

As of now, 12D Synergys primary products are desktop-based applications. However, users can access certain features through compatible devices, but full functionality may not be available on mobile devices.

What do users say about 12D Synergy?

User feedback generally highlights the effectiveness of 12D Synergys products in improving project outcomes and collaboration. Users appreciate the softwares capabilities, though some mention the learning curve associated with its advanced features.

What are the pros and cons of 12D Synergy?

Pros:

• Specialised tools for civil engineering and surveying.
• Strong project collaboration features.
• Reliable customer support.

Cons:

• Learning curve for new users.
• Primarily desktop-based, limited mobile functionality.

How can I purchase 12D Synergys services?

Interested customers can purchase 12D Synergys services by contacting the company directly through their website or by reaching out to their sales team for detailed information on products, pricing, and licensing options.

What is the cancellation or refund policy for 12D Synergy?

12D Synergys cancellation and refund policies vary by product and service. Customers should review the terms and conditions or contact customer support for specific details regarding their purchases.

What are the common use cases for 12D Synergy?

Common use cases for 12D Synergy include project design and modelling for roads, bridges, drainage systems, and land development. The software is also used for data management and collaboration among project teams.

Why choose 12D Synergy over other options?

Choosing 12D Synergy may be beneficial for organisations looking for specialised software tailored to the civil engineering and surveying sectors, with a focus on advanced modelling and collaboration features that are not typically found in general-purpose tools.

How easy is it to set up 12D Synergy?

Setting up 12D Synergy is designed to be user-friendly, though organisations may require assistance during the initial installation and configuration process. The company provides support to ensure a seamless setup experience.

Does 12D Synergy offer training or tutorials?

Yes, 12D Synergy offers training and tutorial resources to help users maximise the potential of their software. These resources are available for new users and those looking to enhance their skills.

What languages does 12D Synergy support?

12D Synergy primarily supports English. Additional language support may be available for specific products or regions, but users should confirm with the company for further details.

What problems does 12D Synergy solve?

12D Synergy addresses problems related to project inefficiencies, data management challenges, and collaboration issues within civil engineering and surveying projects. Their software aims to streamline workflows and improve project outcomes.

Is 12D Synergy worth the investment?

The value of 12D Synergys products largely depends on the specific needs of the organisation. Companies in the civil engineering and surveying sectors may find the investment worthwhile due to the softwares specialised features and improved project efficiency.