12Pay

Frequently Asked Questions about 12Pay

Who are 12Pay?

12Pay is a UK-based technology company that provides innovative payroll solutions and services, primarily aimed at helping contractors, freelancers, and small businesses manage their payroll efficiently and in compliance with UK tax regulations.

What are 12Pays products?

12Pay offers a range of products including payroll software, HMRC-compliant payroll processing, and tools for tax calculation. Their platform also includes features for generating payslips and managing employee records.

What services do 12Pay offer?

12Pay provides comprehensive payroll services, including online payroll management, tax calculations, and submission of PAYE returns to HMRC. They also offer dedicated customer support and training resources to assist users.

What type of companies do 12Pays products suit?

12Pays products are suitable for small to medium-sized enterprises (SMEs), contractors, freelancers, and any business looking for a user-friendly solution to manage payroll while ensuring compliance with UK tax laws.

How much does 12Pays product cost?

Pricing for 12Pays services varies depending on the specific needs of the user and the complexity of the payroll requirements. Interested customers should visit the 12Pay website for detailed pricing information and any tiered plans available.

Does 12Pay offer a free trial?

Yes, 12Pay offers a free trial for new users, allowing them to explore the platform and its features before committing to a subscription.

What discounts does 12Pay offer on their products?

12Pay occasionally provides promotional discounts or special offers. Users are encouraged to check the website for any current promotions or seasonal discounts that may be available.

Are there any hidden fees or additional costs with 12Pay?

12Pay aims for transparency in pricing. However, users should review the terms and conditions on the website to understand any potential additional costs, such as for specific features or services beyond the basic offering.

Who uses 12Pays products?

12Pay is utilised by a variety of users including independent contractors, small business owners, and freelancers who need a straightforward payroll solution that adheres to UK regulations.

What are the main features of 12Pays products/services?

Main features of 12Pay include automated payroll processing, tax calculations, payslip generation, employee record management, and compliance with HMRC regulations, as well as user-friendly interfaces for easy navigation.

How does 12Pay compare to its competitors?

12Pay distinguishes itself from competitors by focusing on user-friendly software tailored for the UK market, comprehensive support, and a straightforward pricing model. Users may find it particularly beneficial for its compliance features.

Is 12Pays platform easy to use?

Yes, 12Pays platform is designed with user experience in mind, offering an intuitive interface that simplifies the payroll process, making it accessible even for those without extensive payroll knowledge.

How easy is it to set up 12Pays product or service?

Setting up 12Pay is straightforward, with step-by-step instructions provided. Users can typically get started within a short timeframe, and customer support is available to assist with any setup queries.

Is 12Pay reliable?

12Pay is considered reliable, as it is compliant with UK tax regulations and has a proven track record of assisting businesses in managing payroll effectively and accurately.

Does 12Pay offer customer support?

Yes, 12Pay provides customer support through various channels, including email and phone, to assist users with any queries or issues they may encounter.

How secure is 12Pay’s platform?

12Pay employs robust security measures to protect user data, including encryption and secure data storage practices, ensuring compliance with data protection regulations.

Does 12Pay integrate with other tools or platforms?

12Pay supports integration with various accounting software and financial tools, enabling users to streamline their payroll processes within their existing systems.

Can I use 12Pay on mobile devices?

Yes, 12Pay can be accessed through mobile devices, allowing users to manage payroll and access information on the go, although the experience may be optimised for desktop use.

What do users say about 12Pay?

User feedback generally highlights 12Pays ease of use, customer support, and reliability as key strengths, with most users appreciating the platforms compliance features and overall functionality.

What are the pros and cons of 12Pay?

Pros include user-friendly interface, compliance with UK regulations, and strong customer support. Cons may include limited advanced features compared to some larger payroll providers.

How can I purchase 12Pay’s services?

Users can purchase 12Pay’s services directly through their website, where they can choose a suitable plan and complete the registration process online.

What is the cancellation or refund policy for 12Pay?

12Pay has a cancellation policy that allows users to discontinue their subscription at any time. For details on refunds, users are advised to refer to the terms and conditions on their website.

Who uses 12Pay?

12Pay is utilised by small business owners, freelancers, and contractors who require a simple and effective solution for payroll management.

What are the common use cases for 12Pay?

Common use cases include processing payroll for employees, calculating PAYE and National Insurance contributions, and generating payslips for contractors and freelancers.

Why choose 12Pay over other options?

12Pay may be preferred for its specific focus on the UK market, its straightforward pricing, and the ease of use it offers, particularly for those who may not have extensive payroll experience.

How easy is it to set up 12Pay?

Setting up 12Pay is designed to be quick and straightforward, with guides and customer support available to assist users throughout the process.

Does 12Pay offer training or tutorials?

Yes, 12Pay provides training resources and tutorials to help users navigate the platform and make the most of its features effectively.

What languages does 12Pay support?

Currently, 12Pay primarily supports English, catering to the UK market and its users.

What problems does 12Pay solve?

12Pay addresses common payroll challenges such as compliance with tax regulations, accurate payroll processing, and efficient management of employee records, simplifying the payroll process for users.

Is 12Pay worth the investment?

For businesses and individuals seeking a reliable and user-friendly payroll solution that complies with UK regulations, 12Pay is often considered a worthwhile investment.