2Ring Dashboards & Wallboards

Frequently Asked Questions about 2Ring Products Manager Dashboards

Who are 2Ring?

2Ring is a technology company that specializes in developing software solutions for contact centres and customer service environments. Their primary focus is on providing innovative tools to enhance operational efficiency and improve customer experience.

What are 2Rings products?

2Ring offers a range of products that include dashboards, wallboards, and performance management solutions specifically designed for Ciscos Unified Contact Centre (UCCX, UCCE, PCCE) and HCS environments. These products provide real-time insights and analytics into contact centre performance.

What services do 2Ring offer?

2Ring provides consulting, implementation, and support services for their software solutions. They assist clients in integrating their products into existing systems and ensure users are trained to maximise the value from the tools provided.

What type of companies do 2Rings products suit?

2Rings products are suitable for medium to large enterprises that operate contact centres, particularly those using Ciscos contact centre solutions. Their products are designed to meet the needs of organisations looking for enhanced reporting and performance management capabilities.

How much do 2Rings products cost?

The cost of 2Rings products can vary depending on the specific solutions and customisation required. For detailed pricing information, it is recommended to contact 2Ring directly for a quote tailored to specific organisational needs.

Does 2Ring offer a free trial?

2Ring does not explicitly advertise a free trial for their products. Interested customers should reach out to their sales team to inquire about potential trial options or demonstrations of their products.

What discounts does 2Ring offer on their products?

2Ring may offer discounts based on volume purchases or specific promotional campaigns. It is advisable to contact their sales department for information on any current discounts or offers available.

Are there any hidden fees or additional costs with 2Ring?

2Ring aims to provide transparent pricing; however, additional costs may arise from customisation, integrations, or ongoing support. Customers should clarify all potential fees during the purchasing process.

Who uses 2Rings products?

2Rings products are used by contact centre managers, operations teams, and business analysts within organisations that utilise Ciscos contact centre solutions. Their tools are beneficial for anyone seeking to enhance performance metrics and operational insights.

What are the main features of 2Rings products/services?

Main features of 2Rings dashboards and wallboards include real-time data visualisation, customisable reporting, performance tracking, and integration with Ciscos contact centre platforms. These features help in monitoring key performance indicators and improving decision-making processes.

How does 2Ring compare to its competitors?

2Ring differentiates itself through its focus on Ciscos ecosystem, offering tailored solutions that integrate seamlessly with Ciscos contact centre technologies. While competitors may offer similar functionality, 2Ring’s products are often praised for their customisability and user-friendly interface.

Is 2Rings platform easy to use?

2Rings platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and data interpretation for users of varying technical abilities.

How easy is it to set up 2Rings product or service?

Setting up 2Rings products is generally straightforward, particularly for organisations already using Cisco technology. The implementation process is supported by 2Ring’s team to ensure a smooth deployment.

Is 2Ring reliable?

2Ring has established a reputation for reliability in the contact centre software market, backed by positive customer testimonials and case studies demonstrating the effectiveness of their solutions.

Does 2Ring offer customer support?

Yes, 2Ring provides customer support through various channels, including email, phone, and online resources, to assist users with any issues or questions they may encounter.

How secure is 2Ring’s platform?

2Ring takes data security seriously, implementing appropriate measures to protect user data and ensure compliance with relevant regulations. Specific security features can be discussed with their support team.

Does 2Ring integrate with other tools or platforms?

2Rings products are designed to integrate seamlessly with Cisco’s contact centre solutions. There may be additional integration capabilities with other tools, depending on enterprise requirements.

Can I use 2Ring on mobile devices?

2Ring’s dashboards and wallboards are primarily designed for desktop environments. However, users can access data through mobile devices if the organisations IT policies allow it and if compatible applications are available.

What do users say about 2Ring?

User feedback generally highlights 2Ring’s ease of use, customisation options, and the effectiveness of their analytics in improving contact centre performance.

What are the pros and cons of 2Ring?

Pros: Customisable dashboards, strong integration with Cisco, user-friendly interface, effective performance management tools.
Cons: Potential costs for extensive customisation, limited free trial options.

How can I purchase 2Ring’s services?

Services can be purchased directly through 2Rings website or by contacting their sales team for a consultation and quote.

What is the cancellation or refund policy for 2Ring?

2Ring’s cancellation and refund policy may vary based on the specific service agreement. Customers should review the terms provided at the time of purchase or consult with customer support for clarification.

What are the common use cases for 2Ring?

Common use cases for 2Ring’s products include real-time performance monitoring, reporting on contact centre KPIs, and enhancing team productivity through visual data displays.

Why choose 2Ring over other options?

Choosing 2Ring may be advantageous for organisations already invested in Cisco systems, as their products offer tailored solutions that enhance existing infrastructure and provide deep integration capabilities.

How easy is it to set up 2Ring?

Setting up 2Ring is generally straightforward, and the company provides support during the installation to ensure a smooth transition and effective use of the software.

Does 2Ring offer training or tutorials?

Yes, 2Ring provides training resources and tutorials to help users understand and maximise the functionality of their products. These resources may include online documentation, webinars, and one-on-one training sessions.

What languages does 2Ring support?

2Rings products primarily support English, but they may offer additional language options depending on customer requirements and regional markets.

What problems does 2Ring solve?

2Ring addresses issues related to data visibility, performance tracking, and operational efficiency within contact centres, enabling organisations to make informed decisions based on real-time analytics.

Is 2Ring worth the investment?

Many organisations find that the insights and efficiencies gained from 2Rings products justify the investment, particularly in improving contact centre performance and customer satisfaction.