AppDynamics

Frequently Asked Questions about AppDynamics

Who are AppDynamics?

AppDynamics is a software company that provides application performance management (APM) and IT operations analytics tools. Founded in 2008 and acquired by Cisco in 2017, AppDynamics focuses on helping businesses monitor and optimise the performance of their applications in real-time.

What are AppDynamics products?

AppDynamics offers a suite of products including Application Performance Monitoring, Infrastructure Monitoring, End User Monitoring, Business Performance Monitoring, and Cloud Monitoring. These tools are designed to provide insights into application performance, user experience, and business outcomes.

What services do AppDynamics offer?

AppDynamics provides services including implementation of their monitoring solutions, training and support for users, and consulting services to help organisations optimise their application performance strategies.

What type of companies do AppDynamics products suit?

AppDynamics products are suitable for medium to large enterprises across various industries, including finance, retail, healthcare, and technology, that rely on complex applications and require in-depth performance monitoring.

How much does AppDynamics product cost?

The cost of AppDynamics products varies based on the specific solutions required, the size of the organisation, and the scale of deployment. Pricing is typically provided on a subscription basis, and potential customers are encouraged to contact AppDynamics for detailed quotes tailored to their needs.

Does AppDynamics offer a free trial?

Yes, AppDynamics offers a free trial of their APM solutions, allowing potential users to explore the functionalities and features of the platform before making a commitment.

What discounts does AppDynamics offer on their products?

AppDynamics may provide discounts on their products for annual subscriptions or for customers who commit to larger volume purchases. It is recommended to inquire directly with their sales team for any promotional offers or specific discounts available.

Are there any hidden fees or additional costs with AppDynamics?

AppDynamics operates on a subscription model, and while there are no hidden fees, additional costs may arise based on the required features, number of users, or integrations. It is best to review the pricing details with a sales representative.

Who uses AppDynamics products?

AppDynamics products are used by IT and operations teams, application developers, and business analysts in various sectors to ensure optimal application performance and user experiences.

What are the main features of AppDynamics products/services?

Main features of AppDynamics include real-time performance monitoring, root cause analysis, user journey mapping, automated anomaly detection, and business transaction monitoring, which provide insights into application health and business impact.

How does AppDynamics compare to its competitors?

AppDynamics is often compared to other APM solutions such as Dynatrace, New Relic, and Splunk. It is recognised for its comprehensive monitoring capabilities, user-friendly interface, and strong emphasis on business performance outcomes.

Is AppDynamics platform easy to use?

Yes, AppDynamics platform is designed to be user-friendly, with an intuitive interface that allows users to easily navigate through data and insights. However, some users may require training to fully leverage all features effectively.

How easy is it to set up AppDynamics product or service?

Setting up AppDynamics is generally straightforward, with guided installation processes and documentation available. The time required for setup can vary based on the complexity of the environment and the specific products being deployed.

Is AppDynamics reliable?

AppDynamics is considered a reliable platform, with a strong track record in application performance management and high availability, ensuring that organisations can monitor their applications effectively without significant downtime.

Does AppDynamics offer customer support?

Yes, AppDynamics provides customer support through various channels, including online resources, community forums, and dedicated support teams for enterprise customers.

How secure is AppDynamics’ platform?

AppDynamics prioritises security and employs various measures such as data encryption, compliance with industry standards, and regular security audits to ensure that their platform remains secure for users.

Does AppDynamics integrate with other tools or platforms?

AppDynamics offers integration capabilities with various third-party tools and platforms, including cloud services, CI/CD tools, and other monitoring solutions, allowing for a seamless workflow across different environments.

Can I use AppDynamics on mobile devices?

Yes, AppDynamics provides mobile application monitoring capabilities and has a mobile-friendly dashboard that can be accessed on various devices, including smartphones and tablets.

What do users say about AppDynamics?

Users generally appreciate AppDynamics for its comprehensive monitoring features, ease of use, and the depth of insights it provides. However, some have noted that the pricing can be on the higher side for smaller organisations.

What are the pros and cons of AppDynamics?

Pros: Comprehensive monitoring capabilities, strong analytics features, user-friendly interface, and good customer support.
Cons: Higher pricing compared to some competitors, and initial setup can be complex for large environments.

How can I purchase AppDynamics’ services?

AppDynamics services can be purchased directly through their website or by contacting their sales team for custom quotes based on specific needs and requirements.

What is the cancellation or refund policy for AppDynamics?

AppDynamics typically follows a subscription-based model, and the cancellation or refund policy may vary. It is advisable to review the terms during the purchase process or consult with their sales team for specific details.

What are the common use cases for AppDynamics?

Common use cases for AppDynamics include monitoring application performance in real-time, troubleshooting issues, optimising user experience, and ensuring that business-critical applications function effectively.

Why choose AppDynamics over other options?

Choosing AppDynamics may be beneficial for organisations seeking a robust APM solution that provides in-depth analytics, strong business performance insights, and a user-friendly interface compared to other options in the market.

How easy is it to set up AppDynamics?

Setting up AppDynamics involves following a guided installation process, and while it is generally straightforward, the complexity may increase depending on the specific environment and integrations required.

Does AppDynamics offer training or tutorials?

Yes, AppDynamics offers various training resources, including online tutorials, documentation, and user training sessions to help users maximise the effectiveness of their platform.

What languages does AppDynamics support?

AppDynamics supports multiple languages in its user interface and documentation, catering to a global audience. Specific supported languages can be confirmed on their website.

What problems does AppDynamics solve?

AppDynamics addresses issues related to application performance, user experience, and operational efficiency by providing visibility into application health, enabling organisations to identify and resolve problems proactively.

Is AppDynamics worth the investment?

Many organisations find AppDynamics to be a worthwhile investment due to its comprehensive features and ability to enhance application performance and user satisfaction. The value derived often justifies the cost for medium to large enterprises.