Aquilon ERP

Frequently Asked Questions about Aquilon Software

Who are Aquilon Software?

Aquilon Software is a technology company specialising in providing innovative solutions for the insurance industry. Founded with a focus on streamlining operations and enhancing customer experiences, Aquilon Software has become a trusted name in insurance software development.

What are Aquilon Softwares products?

Aquilon Software offers a range of products designed specifically for the insurance sector, including policy administration systems, claims management solutions, and customer relationship management (CRM) tools. These products aim to improve efficiency, accuracy, and customer satisfaction.

What services do Aquilon Software offer?

Aquilon Software provides various services, including software implementation, system integration, data migration, and ongoing technical support. They also offer consulting services to help clients optimise their use of the software.

What type of companies do Aquilon Softwares products suit?

Aquilon Softwares products are suitable for insurance companies of all sizes, including small insurers, mid-sized companies, and large enterprises looking to modernise their operations and improve customer engagement.

How much does Aquilon Softwares product cost?

The pricing for Aquilon Softwares products varies based on the specific solutions chosen and the size of the organisation. Interested parties should contact Aquilon Software directly for a tailored quote based on their needs.

Does Aquilon Software offer a free trial?

Aquilon Software does not typically offer a free trial for their products. However, potential clients can request a demo to understand the functionalities and benefits of the software before making a commitment.

What discounts does Aquilon Software offer on their products?

Aquilon Software may offer discounts during promotional periods or for long-term contracts. It is advisable to inquire directly with their sales team for current offers.

Are there any hidden fees or additional costs with Aquilon Software?

Aquilon Software aims for transparency in pricing. While there are no hidden fees, additional costs may arise based on customisation requests, additional training, or ongoing support beyond standard service agreements. Clients should clarify any potential extra costs during the initial discussions.

Who uses Aquilon Softwares products?

Aquilon Softwares products are used by insurance companies, including underwriters, brokers, and claims departments looking to enhance their operational efficiency and customer service capabilities.

What are the main features of Aquilon Softwares products/services?

Main features of Aquilon Softwares products include policy administration, claims processing, customer management tools, reporting and analytics, as well as integration capabilities with other systems to streamline workflows.

How does Aquilon Software compare to its competitors?

Aquilon Software is recognised for its user-friendly interface and customisation options. Compared to competitors, it may offer more tailored solutions for specific insurance needs, though the choice ultimately depends on the unique requirements of the organisation.

Is Aquilon Softwares platform easy to use?

Yes, Aquilon Softwares platform is designed with user experience in mind, featuring intuitive navigation and straightforward processes to help users quickly adapt to the system.

How easy is it to set up Aquilon Softwares product or service?

Setting up Aquilon Softwares products typically involves a structured implementation process that includes planning, data migration, and user training. The ease of setup can depend on the complexity of the organisations requirements.

Is Aquilon Software reliable?

Aquilon Software is known for its reliable solutions, backed by a solid reputation in the insurance industry. Their commitment to quality and customer satisfaction enhances their reliability.

Does Aquilon Software offer customer support?

Yes, Aquilon Software provides comprehensive customer support, including technical assistance, troubleshooting, and user training to ensure clients can effectively utilise their products.

How secure is Aquilon Software’s platform?

Aquilon Software prioritises security and implements industry-standard measures to protect user data and maintain compliance with relevant regulations within the insurance sector.

Does Aquilon Software integrate with other tools or platforms?

Yes, Aquilon Software is designed to integrate with various third-party tools and platforms, allowing for a more cohesive workflow and data management experience across different systems.

Can I use Aquilon Software on mobile devices?

Aquilon Software’s platform is accessible on mobile devices, enabling users to manage their tasks and access information on the go, provided the necessary applications are installed.

What do users say about Aquilon Software?

Users generally report positive experiences with Aquilon Software, highlighting its ease of use, effective customer support, and the improvement in operational efficiency that the software provides. Specific feedback may vary based on individual experiences.

What are the pros and cons of Aquilon Software?

Pros of Aquilon Software include its user-friendly interface, comprehensive features tailored for the insurance industry, and strong customer support. Cons may include the need for customisation for specific organisational needs, which could increase implementation time and costs.

How can I purchase Aquilon Software’s services?

To purchase Aquilon Software’s services, interested parties should contact the sales team through their website for a consultation and to receive a tailored proposal based on their specific needs.

What is the cancellation or refund policy for Aquilon Software?

Aquilon Softwares cancellation or refund policy may vary depending on the terms agreed upon at the time of purchase. Clients should review their contract or consult with the sales team for specific details.

Who uses Aquilon Software?

Aquilon Software is used by various stakeholders within the insurance industry, including insurers, brokers, and claims handlers who are looking to enhance operational effectiveness and customer satisfaction.

What are the common use cases for Aquilon Software?

Common use cases for Aquilon Software include policy management, claims processing, customer management, and data analysis to improve decision-making within insurance organisations.

Why choose Aquilon Software over other options?

Choosing Aquilon Software may be beneficial due to its specific focus on the insurance industry, its robust feature set designed for improving efficiency, and its commitment to customer support and satisfaction.

How easy is it to set up Aquilon Software?

The setup process for Aquilon Software is structured and involves collaboration with the Aquilon team to ensure a smooth transition and effective implementation based on the clients requirements.

Does Aquilon Software offer training or tutorials?

Yes, Aquilon Software provides training and tutorials to help users effectively understand and utilise their products, ensuring that clients can maximise the benefits of the software.

What languages does Aquilon Software support?

Aquilon Software primarily supports English, but additional language support may be available depending on client requirements. It is advised to check with the sales team for specific language options.

What problems does Aquilon Software solve?

Aquilon Software addresses common challenges in the insurance industry, including inefficient policy management, cumbersome claims processing, and the need for improved customer engagement and data analysis capabilities.

Is Aquilon Software worth the investment?

Many clients find Aquilon Software to be a worthwhile investment due to its tailored features that enhance operational efficiency and customer service. The value gained can justify the costs, particularly for organisations seeking to modernise their processes.