Ascentis

Frequently Asked Questions about Ascentis

Who are Ascentis?

Ascentis is a cloud-based human capital management (HCM) software provider that focuses on delivering comprehensive solutions for businesses to manage their workforce effectively. The company offers a range of tools designed to streamline HR processes, including payroll, benefits administration, and time and attendance tracking.

What are Ascentis products?

Ascentis offers a variety of products including:

• Ascentis HR: A human resources management system that simplifies employee tracking and management.
• Ascentis Payroll: A payroll processing solution that automates payroll calculations and compliance.
• Ascentis Time and Attendance: A tool for tracking employee work hours and attendance records.
• Ascentis Benefits: A benefits administration platform that aids in managing employee benefits packages.

What services do Ascentis offer?

Ascentis provides various services including:

• HR consulting and support
• Implementation and integration services for their software solutions
• Training and support for users
• Compliance assistance to ensure adherence to employment laws and regulations

What type of companies do Ascentis products suit?

Ascentis products are designed to suit small to medium-sized businesses across various industries that require robust HR and payroll management solutions.

How much does Ascentis product cost?

The cost of Ascentis products varies based on the specific services and features chosen, as well as the size of the organisation. For detailed pricing information, prospective customers are encouraged to contact Ascentis directly for a customised quote.

Does Ascentis offer a free trial?

Ascentis does not typically offer a free trial for their products; however, potential customers can often request a demo to explore the softwares functionalities before making a purchase decision.

What discounts does Ascentis offer on their products?

Ascentis may offer discounts or promotional pricing during specific periods or for bundled services. It is advisable to inquire directly with Ascentis for any available discounts.

Are there any hidden fees or additional costs with Ascentis?

Ascentis is transparent about its pricing structure; however, additional costs may arise based on customisation, integrations, or premium support services. Customers should review their service agreements for clarity on any potential extra fees.

Who uses Ascentis products?

Ascentis products are used by HR professionals, payroll departments, and business managers within small to medium-sized organisations seeking efficient workforce management solutions.

What are the main features of Ascentis products/services?

Main features of Ascentis products include:

• Employee self-service portals
• Automated payroll processing and reporting
• Customisable time tracking and attendance management
• Benefits administration tools
• Compliance tracking and reporting capabilities

How does Ascentis compare to its competitors?

Ascentis is competitive in the HCM market, particularly for small and medium-sized businesses. It offers a comprehensive suite of services that cater specifically to these organisations, which may not be as extensively covered by larger enterprise-focused competitors.

Is Ascentis platform easy to use?

Ascentis platform is designed to be user-friendly, with intuitive navigation and straightforward functionalities that simplify HR and payroll processes.

How easy is it to set up Ascentis product or service?

The setup process for Ascentis products is structured to be straightforward, with guided implementation and support from Ascentis consultants to assist businesses in getting started quickly.

Is Ascentis reliable?

Ascentis is known for its reliability, offering stable software solutions backed by strong customer support to assist users in resolving issues quickly.

Does Ascentis offer customer support?

Yes, Ascentis offers customer support through various channels, including phone, email, and online resources, ensuring users have access to assistance when needed.

How secure is Ascentis’ platform?

Ascentis employs robust security measures, including data encryption and regular security audits, to protect user data and ensure compliance with industry standards.

Does Ascentis integrate with other tools or platforms?

Yes, Ascentis supports integrations with various third-party applications and platforms, enhancing its functionality and enabling users to connect their existing systems seamlessly.

Can I use Ascentis on mobile devices?

Ascentis provides mobile-friendly access to its platform, allowing users to manage HR functions and access information conveniently from mobile devices.

What do users say about Ascentis?

Users generally report positive experiences with Ascentis, citing ease of use, comprehensive features, and effective customer support as key benefits. However, some users have mentioned the learning curve associated with certain functionalities.

What are the pros and cons of Ascentis?

Pros:

• Comprehensive HR and payroll solutions
• User-friendly interface
• Strong customer support

Cons:

• Potential learning curve for advanced features
• Pricing may not be competitive for larger enterprises

How can I purchase Ascentis’ services?

To purchase Ascentis services, interested parties can visit their website to request a demo or contact their sales team directly for a consultation and pricing details.

What is the cancellation or refund policy for Ascentis?

Ascentis typically has a cancellation policy that may vary depending on the service agreements in place. Customers should review their contracts or contact Ascentis for specific details regarding refunds and cancellations.

What are the common use cases for Ascentis?

Common use cases for Ascentis include payroll processing, employee benefits management, time and attendance tracking, and overall HR management for small to medium-sized businesses.

Why choose Ascentis over other options?

Choosing Ascentis may be advantageous for small to medium-sized businesses looking for a comprehensive, user-friendly HCM solution that offers tailored support and a robust feature set.

How easy is it to set up Ascentis?

Setting up Ascentis is generally straightforward, with support provided throughout the implementation process to ensure a smooth transition.

Does Ascentis offer training or tutorials?

Yes, Ascentis offers training resources and tutorials to help users understand how to effectively use their products and maximise their features.

What languages does Ascentis support?

Ascentis primarily supports English; however, specific features may offer additional language options depending on the user base.

What problems does Ascentis solve?

Ascentis addresses key HR challenges such as payroll accuracy, employee management, compliance with employment laws, and efficient tracking of time and attendance.

Is Ascentis worth the investment?

For small to medium-sized businesses requiring a reliable and comprehensive HR and payroll solution, Ascentis is often regarded as a worthwhile investment due to its features, support, and tailored services.