Askia

Frequently Asked Questions about Askia

Who are Askia?

Askia is a leading provider of market research software and services, known for its innovative solutions that facilitate data collection, analysis, and reporting for market researchers and organisations. Founded in 1996, the company has established a strong presence in the market research industry, serving clients globally.

What are Askias products?

Askia offers a range of products including AskiaSurvey, a survey management tool, AskiaData, a data analysis platform, and AskiaReport, a reporting solution. These tools are designed to help researchers efficiently collect, process, and analyse data.

What services do Askia offer?

In addition to their software products, Askia provides consultancy services, training, and technical support to help organisations maximise the use of their market research tools. They also offer custom solutions tailored to specific client needs.

What type of companies do Askias products suit?

Askias products are suited for a wide range of organisations, including market research agencies, corporate research departments, and academic institutions. Their solutions cater to both small businesses and large enterprises looking to enhance their data collection and analysis capabilities.

How much does Askias product cost?

The pricing for Askias products varies based on the specific software and services chosen, as well as the scale of usage. It is recommended to contact Askia directly for a tailored quote based on individual requirements.

Does Askia offer a free trial?

Yes, Askia typically offers free trials for their products, allowing potential customers to explore the features and functionalities before making a commitment. Interested users should check the Askia website for current trial availability.

What discounts does Askia offer on their products?

Askia may provide discounts for educational institutions, non-profit organisations, or bulk purchases. It is advisable to inquire directly with Askia for information on available discounts and promotions.

Are there any hidden fees or additional costs with Askia?

Askia aims for transparency in pricing. However, additional costs may arise for custom features, extended support, or additional training services. Clients are encouraged to review their contracts and ask questions to clarify any potential extra costs.

Who uses Askias products?

Askias products are used by market researchers, data analysts, and professionals in various sectors including marketing, academia, and public opinion research. Their tools are designed to enhance the efficiency and effectiveness of data-driven decision making.

What are the main features of Askias products/services?

Main features of Askias products include survey design capabilities, real-time data collection, powerful analytics tools, and comprehensive reporting options. Additionally, Askia offers customisation options to suit specific research needs.

How does Askia compare to its competitors?

Askia is known for its user-friendly interface and comprehensive suite of tools. Compared to competitors, Askias strengths lie in its flexibility, customisation options, and strong customer support. However, potential customers should evaluate different offerings based on their specific needs.

Is Askias platform easy to use?

Yes, Askias platform is designed with user experience in mind. Many users report that the interface is intuitive, making it easy for both novice and experienced researchers to navigate and utilise effectively.

How easy is it to set up Askias product or service?

Setting up Askias products is generally straightforward. The company provides guides and support to assist users in the initial setup process, ensuring a smooth transition into using the software.

Is Askia reliable?

Askia is regarded as a reliable provider of market research solutions, with a solid track record and numerous satisfied clients. Their commitment to service and support contributes to their reputation in the industry.

Does Askia offer customer support?

Yes, Askia provides customer support through various channels, including email, phone, and online resources. Their support team is available to assist users with technical issues, inquiries, and product guidance.

How secure is Askia’s platform?

Askia prioritises security and implements various measures to protect user data, including encryption and secure data storage practices. They adhere to industry standards to ensure the safety and confidentiality of information.

Does Askia integrate with other tools or platforms?

Yes, Askia offers integration capabilities with various tools and platforms, allowing users to streamline their workflows and enhance data sharing across systems. Specific integrations may vary, so checking compatibility is recommended.

Can I use Askia on mobile devices?

Askias survey tools are optimised for mobile use, enabling respondents to complete surveys on smartphones and tablets. This feature enhances data collection flexibility for researchers.

What do users say about Askia?

User feedback generally highlights Askias ease of use, robust features, and responsive customer support. Clients appreciate the comprehensive nature of the tools offered, which facilitate various research needs.

What are the pros and cons of Askia?

Pros of Askia include its user-friendly interface, extensive features, and strong customer support. Cons may include potential costs for advanced features and the need for some users to undergo training to fully leverage the platforms capabilities.

How can I purchase Askia’s services?

Interested customers can purchase Askias services directly through their website or by contacting their sales team for a detailed consultation and pricing information.

What is the cancellation or refund policy for Askia?

Askias cancellation and refund policy can vary based on the specific service agreement. It is recommended to review the terms outlined in the contract or speak to their customer support for clarification.

What are the common use cases for Askia?

Common use cases for Askia include consumer market research, employee satisfaction surveys, academic research, and public opinion polling. The versatility of their tools allows for various applications in data collection and analysis.

Why choose Askia over other options?

Choosing Askia may be advantageous due to their combination of user-friendly technology, comprehensive support, and customisation options, which can cater to a wide range of research needs compared to other market research platforms.

How easy is it to set up Askia?

Setting up Askia is generally easy, with the company providing sufficient resources and support to help users get started effectively. The process is designed to be straightforward to accommodate users of varying technical skills.

Does Askia offer training or tutorials?

Yes, Askia offers training sessions and tutorials to help users understand how to utilise their products effectively. These resources are aimed at ensuring users can maximise the benefits of the software.

What languages does Askia support?

Askia supports multiple languages, enabling users from different regions to use the platform in their preferred language. Specific language support may vary depending on the product and configuration.

What problems does Askia solve?

Askia addresses challenges in data collection, analysis, and reporting by providing comprehensive tools that streamline the research process. Their solutions help organisations make informed decisions based on accurate data.

Is Askia worth the investment?

Many users find Askia to be a valuable investment due to its robust features, ease of use, and strong support services. However, the worth of the investment may vary based on individual organisational needs and budget considerations.