AudioEye

Frequently Asked Questions about AudioEye

Who are AudioEye?

AudioEye is a digital accessibility solutions provider that focuses on enhancing the accessibility of websites and digital content for individuals with disabilities. The company aims to ensure that all users, regardless of their abilities, can access and interact with online information and services.

What are AudioEyes products?

AudioEye offers a variety of products, including accessibility testing and monitoring tools, automated remediation solutions, and ongoing compliance support. Their primary product is the AudioEye Accessibility Management Platform, which helps organisations identify and fix accessibility issues on their websites.

What services do AudioEye offer?

AudioEye provides several services including accessibility audits, remediation services, ongoing monitoring, and comprehensive support to ensure compliance with accessibility standards such as WCAG and ADA. They also offer training and resources to help organisations maintain accessibility over time.

What type of companies do AudioEyes products suit?

AudioEyes products are suitable for any organisation that seeks to improve its digital accessibility, including businesses, educational institutions, government agencies, and non-profit organisations. Their solutions cater to companies of all sizes, from small businesses to large enterprises.

How much do AudioEyes products cost?

AudioEyes pricing varies based on the services required and the size of the organisation. They typically offer tiered pricing plans based on the complexity and scale of the accessibility needs. For specific pricing details, potential customers are encouraged to contact AudioEye directly for a customised quote.

Does AudioEye offer a free trial?

AudioEye does not offer a free trial for their services; however, they may provide demonstrations or consultations to help potential customers understand the value of their products.

What discounts does AudioEye offer on their products?

AudioEye may offer discounts or promotional pricing based on specific circumstances, such as long-term contracts or partnerships. It is advisable to inquire directly with AudioEye for information on any available discounts.

Are there any hidden fees or additional costs with AudioEye?

AudioEye aims for transparency in pricing. While their standard services are clearly priced, additional costs may arise from customisation or additional features outside of the initial package. Customers are encouraged to discuss any potential costs during the onboarding process.

Who uses AudioEyes products?

AudioEyes products are used by a diverse range of organisations, including businesses seeking to comply with accessibility laws, educational institutions wanting to serve all students, and non-profits advocating for inclusivity. Their clients vary in size and industry, reflecting the universal need for digital accessibility.

What are the main features of AudioEyes products/services?

Main features of AudioEyes services include automated accessibility testing, real-time monitoring, remediation services, compliance reporting, and user-friendly dashboards for tracking accessibility progress. They also provide educational resources and support to help organisations maintain accessibility standards.

How does AudioEye compare to its competitors?

AudioEye distinguishes itself through its comprehensive approach to digital accessibility, focusing on both automated solutions and human expertise. Compared to some competitors, AudioEye offers ongoing support and monitoring, which can provide a more sustainable approach to maintaining accessibility compliance.

Is AudioEyes platform easy to use?

AudioEyes platform is designed with user experience in mind, featuring an intuitive interface that allows users to easily navigate accessibility issues and solutions. Most users find the platform straightforward, although some may require training to fully utilise all features.

How easy is it to set up AudioEyes product or service?

The setup process for AudioEyes services typically involves an initial assessment of the websites accessibility needs, followed by the integration of their solutions. While some technical knowledge may be beneficial, AudioEye provides assistance to help streamline the setup process.

Is AudioEye reliable?

AudioEye is regarded as a reliable provider of digital accessibility solutions, with a track record of helping organisations achieve compliance and improve user accessibility. Their ongoing support and commitment to accessibility best practices contribute to their reliability.

Does AudioEye offer customer support?

Yes, AudioEye offers customer support to assist clients with any questions or issues they may encounter while using their products. Support is typically available through various channels, including phone, email, and chat.

How secure is AudioEye’s platform?

AudioEye takes security seriously and implements measures to protect user data and ensure the integrity of their platform. They adhere to industry best practices and compliance standards to safeguard sensitive information.

Does AudioEye integrate with other tools or platforms?

AudioEye offers integration capabilities with various web development and content management tools, allowing organisations to incorporate accessibility solutions within their existing workflows. Specific integrations can be discussed with AudioEyes support team.

Can I use AudioEye on mobile devices?

Yes, AudioEyes platform is accessible on mobile devices, allowing users to manage accessibility compliance and monitor issues on the go. The mobile interface is designed to be user-friendly and functional across different devices.

What do users say about AudioEye?

Users of AudioEye generally report positive experiences, highlighting the platforms ease of use, effective remediation solutions, and valuable customer support. Feedback often emphasises the importance of accessibility in improving user experience and compliance.

What are the pros and cons of AudioEye?

Pros of AudioEye include comprehensive accessibility solutions, ongoing support, and a user-friendly interface. Cons may include the cost of services and the initial time investment required for setup and training.

How can I purchase AudioEye’s services?

To purchase AudioEyes services, interested parties can visit their website to request a demo or consultation. After evaluating their needs, they can proceed with the purchasing process as guided by the AudioEye sales team.

What is the cancellation or refund policy for AudioEye?

AudioEyes cancellation and refund policy may vary based on the specific terms agreed upon during the purchase process. It is recommended to review the terms of service or contact AudioEye directly for detailed information on their policy.

What are the common use cases for AudioEye?

Common use cases for AudioEye include enhancing website accessibility to ensure compliance with legal standards, optimising user experience for individuals with disabilities, and providing inclusive digital environments for education and business communications.

Why choose AudioEye over other options?

Choosing AudioEye may be beneficial due to their comprehensive approach to accessibility, which includes automated solutions, human expertise, and ongoing support. Their focus on compliance and usability can provide a more effective strategy for maintaining digital accessibility.

How easy is it to set up AudioEye?

The setup process for AudioEye is generally straightforward, supported by guidance from their team. Users can expect assistance in integrating their solutions into existing websites with minimal disruption.

Does AudioEye offer training or tutorials?

AudioEye provides training resources and tutorials to help users fully understand and utilise their platform. These resources aim to enhance user knowledge and ensure effective use of accessibility tools.

What languages does AudioEye support?

AudioEye primarily supports English; however, they may offer resources in additional languages depending on demand and specific client needs. For detailed language support, it is best to confirm with AudioEye directly.

What problems does AudioEye solve?

AudioEye addresses the challenges of digital accessibility, helping organisations comply with legal standards, improving user experience for individuals with disabilities, and ultimately fostering inclusivity in digital spaces.

Is AudioEye worth the investment?

Investing in AudioEye can be worthwhile for organisations seeking to enhance their digital accessibility, mitigate legal risks, and improve overall user satisfaction. The long-term benefits of compliance and inclusivity often outweigh the initial costs involved.