AvePoint

Frequently Asked Questions about AvePoint

Who are AvePoint?

AvePoint is a global leader in data management and protection solutions, specialising in helping organisations migrate, manage, and protect their data in Microsoft 365, SharePoint, and other cloud environments. Founded in 2001, AvePoint is committed to providing innovative software solutions that enhance productivity and ensure data security.

What are AvePoints products?

AvePoint offers a range of products including data governance, backup and recovery solutions, migration tools, and compliance management solutions. Their primary products include AvePoint Cloud Backup, AvePoint Migration, and AvePoint Compliance Guardian, among others.

What services do AvePoint offer?

AvePoint provides various services including data assessment, implementation, training, and support. They also offer consultancy services to help organisations optimise their data management strategies and ensure compliance with industry regulations.

What type of companies do AvePoints products suit?

AvePoint’s products are suitable for a wide range of companies, from small businesses to large enterprises across various sectors including healthcare, education, finance, and government. Any organisation that uses Microsoft 365 or SharePoint can benefit from AvePoint’s solutions.

How much does AvePoints product cost?

The pricing for AvePoints products varies based on the specific product and the scale of deployment. Interested customers are encouraged to contact AvePoint directly for a customised quote tailored to their needs.

Does AvePoint offer a free trial?

Yes, AvePoint offers free trials for some of their products, allowing potential users to evaluate the software before making a purchase decision. Details about available trials can be found on their website.

What discounts does AvePoint offer on their products?

AvePoint may offer discounts during promotional periods or for bulk purchases. It is advisable to check their website or contact their sales team for current offers and pricing arrangements.

Are there any hidden fees or additional costs with AvePoint?

Generally, AvePoint provides transparent pricing, but additional costs may arise for custom implementations, additional storage, or extra support services. It is recommended to clarify all costs during the purchasing process.

Who uses AvePoints products?

AvePoints products are used by a variety of organisations, including corporate enterprises, educational institutions, and government agencies. Users typically include IT administrators, data compliance officers, and business leaders seeking to enhance data security and management.

What are the main features of AvePoints products/services?

Main features of AvePoint’s products include automated data backup and recovery, data migration capabilities, compliance monitoring, and reporting tools. They also provide user-friendly dashboards and analytics for effective data management.

How does AvePoint compare to its competitors?

AvePoint is often noted for its comprehensive solutions, particularly in Microsoft 365 environments. Compared to competitors, it offers a robust set of features specifically tailored for data governance and compliance, though the choice may depend on specific organisational needs.

Is AvePoints platform easy to use?

Yes, AvePoint’s platform is designed with user-friendliness in mind. The interface is intuitive, and many users report a smooth onboarding process, making it accessible for both technical and non-technical users.

How easy is it to set up AvePoints product or service?

Setting up AvePoint’s products is generally straightforward, with detailed documentation and support available. The time required for setup may vary based on the complexity of the organisations existing systems.

Is AvePoint reliable?

AvePoint is considered a reliable provider, with a long-standing reputation in the industry. Their solutions are used by thousands of organisations worldwide, and they have a proven track record of performance.

Does AvePoint offer customer support?

Yes, AvePoint provides customer support through various channels, including email, phone, and online resources. They also offer a knowledge base and community forums for additional help.

How secure is AvePoint’s platform?

AvePoint places a strong emphasis on security, employing industry-standard encryption and compliance measures to protect user data. Their solutions are designed to meet regulatory requirements such as GDPR and HIPAA.

Does AvePoint integrate with other tools or platforms?

Yes, AvePoints solutions are designed to integrate seamlessly with Microsoft 365, SharePoint, and other enterprise applications, allowing for a more cohesive data management experience.

Can I use AvePoint on mobile devices?

While AvePoint’s primary solutions are web-based and accessible via desktop, certain functionalities may be available through mobile devices, depending on the specific product and configurations.

What do users say about AvePoint?

User feedback on AvePoint is generally positive, highlighting its comprehensive features, ease of use, and effective customer support. Some users appreciate the robust data protection capabilities, while others mention areas for improvement related to performance in larger deployments.

What are the pros and cons of AvePoint?

Pros: Comprehensive feature set, strong security measures, excellent customer support, and seamless integration with Microsoft products. Cons: Potentially higher costs for smaller organisations and a learning curve for some advanced features.

How can I purchase AvePoint’s services?

Customers can purchase AvePoint’s services directly through their website or by contacting their sales team for a customised quote and consultation on the best solution for their needs.

What is the cancellation or refund policy for AvePoint?

AvePoint typically offers a refund policy for their products, but specific terms may vary. It is advisable to review the terms and conditions or contact customer support for detailed information on cancellations and refunds.

What are the common use cases for AvePoint?

Common use cases for AvePoint include data backup and recovery, compliance management, data migration, and governance across Microsoft environments, helping organisations maintain data integrity and security.

Why choose AvePoint over other options?

Choosing AvePoint may be beneficial for organisations that require comprehensive data management solutions specifically tailored for Microsoft 365 and SharePoint, along with strong customer support and security features.

How easy is it to set up AvePoint?

Setting up AvePoint is generally easy, with user-friendly installation processes and considerable support documentation available. The complexity of setup may depend on the existing infrastructure of the organisation.

Does AvePoint offer training or tutorials?

Yes, AvePoint provides various training resources, including webinars, tutorials, and documentation to help users maximise the effectiveness of their products.

What languages does AvePoint support?

AvePoint’s products are primarily available in English, but they may support multiple languages depending on the specific product and user settings. Check their website for the most current language offerings.

What problems does AvePoint solve?

AvePoint helps organisations solve problems related to data management, compliance, data loss prevention, and migration challenges, ensuring that data is secure, accessible, and compliant with regulations.

Is AvePoint worth the investment?

Many users find AvePoint’s solutions worth the investment due to the enhanced data protection, compliance capabilities, and overall efficiency gained in managing organisational data.