Frequently Asked Questions about Axiell Collections

Who are Axiell?

Axiell is a technology company that provides innovative solutions for the cultural heritage sector, including libraries, archives, and museums. They focus on delivering software and services that help organisations manage and share their collections effectively.

What are Axiell Collections products?

Axiell Collections offers a range of products designed to manage and digitise collections. Key products include Axiell Collections software, which supports the cataloguing, management, and sharing of cultural heritage items, and various modules tailored to specific needs within the sector.

What services do Axiell offer?

Axiell provides a variety of services, including software implementation, data migration, training, and ongoing support. They also offer consultancy services to help organisations optimise their use of Axiell products.

What type of companies do Axiells products suit?

Axiells products are suitable for cultural heritage organisations, including libraries, museums, archives, and galleries looking to manage, preserve, and showcase their collections effectively.

How much does Axiells product cost?

The cost of Axiells products varies based on the specific solutions and services required. For detailed pricing information, it is advisable to contact Axiell directly or visit their website to request a quote tailored to your needs.

Does Axiell offer a free trial?

Axiell does not explicitly mention a free trial for Axiell Collections on their website. For specific details regarding trial options, potential users should reach out to Axiells sales team.

What discounts does Axiell offer on their products?

Axiell may offer discounts based on the size of the organisation or the scale of the implementation. For information on current promotions or discounts, it is recommended to contact Axiell directly.

Are there any hidden fees or additional costs with Axiell?

Axiell aims for transparency in pricing, but additional costs may arise depending on the implementation, customisation, or ongoing support services. It is best to discuss these aspects during the initial consultation.

Who uses Axiells products?

Axiells products are used by a variety of cultural heritage organisations, including public libraries, national archives, art galleries, and museums that need to manage and preserve their collections.

What are the main features of Axiells products/services?

Main features of Axiell Collections include user-friendly cataloguing tools, digital asset management, collection sharing capabilities, and robust reporting options, all designed to enhance the management of collections.

How does Axiell compare to its competitors?

Axiell is known for its focus on the cultural heritage sector, offering tailored solutions compared to competitors. While specific comparisons depend on the features required, Axiell is often praised for its user-centric design and strong customer support.

Is Axiells platform easy to use?

Axiell Collections is designed with user experience in mind, featuring an intuitive interface that facilitates ease of use for both staff and end-users. Training and support are also provided to assist in the transition.

How easy is it to set up Axiells product or service?

Setting up Axiell Collections typically involves a structured implementation process that includes data migration and configuration. Axiell provides support during this phase to ensure a smooth setup.

Is Axiell reliable?

Axiell has a strong reputation in the cultural heritage sector, with many organisations relying on their solutions for effective collection management. Their commitment to customer support and software updates contributes to their reliability.

Does Axiell offer customer support?

Yes, Axiell provides customer support through various channels, including email, phone, and an online help centre. They offer assistance for both technical issues and general inquiries.

How secure is Axiell’s platform?

Axiell prioritises the security of its platform, implementing industry-standard security measures to protect data and user information. Specific security protocols can be discussed with Axiell representatives.

Does Axiell integrate with other tools or platforms?

Axiell Collections is designed to integrate with various external systems and tools, enhancing data exchange and workflow efficiency. Specific integrations should be confirmed with Axiell to ensure compatibility with existing systems.

Can I use Axiell on mobile devices?

Axiell Collections is primarily web-based, which allows access via mobile devices. However, the user experience may differ compared to desktop usage. Users should check the platforms mobile functionality for specific needs.

What do users say about Axiell?

User feedback on Axiell generally highlights the softwares ease of use and effective customer support. However, experiences may vary based on individual organisational needs and implementation experiences.

What are the pros and cons of Axiell?

Pros of Axiell include tailored solutions for cultural heritage, user-friendly design, and strong customer support. Possible cons may include the cost associated with implementation and the need for training to maximise software use.

How can I purchase Axiell’s services?

Interested users can purchase Axiell’s services by visiting their website and contacting their sales team for a consultation to discuss specific needs and pricing options.

What is the cancellation or refund policy for Axiell?

Axiells cancellation and refund policy may vary based on the services contracted. It is advisable to review the terms at the time of purchase or consult Axiell directly for clarity on their policies.

What are the common use cases for Axiell?

Common use cases for Axiell include cataloguing collections, managing digital assets, facilitating public access to collections, and supporting preservation efforts in libraries, museums, and archives.

Why choose Axiell over other options?

Axiell is often chosen for its specific focus on the cultural heritage sector, providing tailored solutions that address the unique needs of libraries, museums, and archives compared to more general software providers.

How easy is it to set up Axiell?

The setup process for Axiell involves several steps, including configuration and training. Axiell provides assistance to ensure a smooth transition and successful implementation.

Does Axiell offer training or tutorials?

Yes, Axiell offers training and tutorials to help users effectively utilise their products. This includes initial training during setup and ongoing resources to assist users in maximising the softwares capabilities.

What languages does Axiell support?

Axiell Collections supports multiple languages, enabling organisations in various regions to utilise the software effectively. Specific language support can be confirmed with Axiell.

What problems does Axiell solve?

Axiell addresses challenges related to collection management, data preservation, and public access to cultural heritage materials. Their solutions help organisations streamline processes and enhance user engagement.

Is Axiell worth the investment?

Whether Axiell is worth the investment depends on the specific needs of an organisation. For those in the cultural heritage sector, Axiells tailored solutions and support can provide significant value in managing collections effectively.