Axigen

Frequently Asked Questions (FAQ) about Axigen

Who are Axigen?

Axigen is a global provider of messaging and collaboration solutions, offering a robust email server designed for businesses of all sizes. Established in 2003, Axigen focuses on delivering secure, reliable, and scalable email solutions that enhance productivity and communication for organisations worldwide.

What are Axigens products?

Axigens primary product is its email server, which includes features such as email hosting, calendaring, contact management, and task management. The platform also offers solutions for messaging security, archiving, and collaboration, catering to various organisational needs.

What services do Axigen offer?

In addition to their email server, Axigen provides services such as technical support, installation assistance, and training for users. They offer cloud and on-premises deployment options to suit different business environments.

What type of companies do Axigens products suit?

Axigens products are suitable for small to large enterprises, as well as service providers looking to implement reliable email solutions. Their scalability makes them applicable across various sectors, including education, healthcare, and finance.

How much does Axigens product cost?

Axigens pricing varies based on the selected product tier and licensing options. Businesses can choose from several plans, including perpetual licenses and subscription models, with costs typically available on request through their sales team or website.

Does Axigen offer a free trial?

Yes, Axigen provides a free trial period for potential customers to test their email server solution. This allows users to evaluate the features and functionality before making a purchase decision.

What discounts does Axigen offer on their products?

Axigen occasionally offers discounts or special promotions, particularly for educational institutions, non-profits, and bulk purchases. For the latest offers, it is recommended to check their official website or contact their sales team directly.

Are there any hidden fees or additional costs with Axigen?

Axigen aims for transparency in pricing; however, additional costs may arise from optional features, add-ons, or support services. It is advisable to review the terms and conditions or consult with a sales representative for complete pricing details.

Who uses Axigens products?

Axigens products are used by a wide range of customers, including SMEs, large corporations, and managed service providers. Their solutions are also popular among organisations that require secure and efficient email communication.

What are the main features of Axigens products/services?

Key features of Axigens products include secure email hosting, calendar and contact management, collaboration tools, anti-spam and anti-virus protection, mobile access, and a user-friendly web interface. The platform also supports multi-tenancy for service providers.

How does Axigen compare to its competitors?

Axigen competes with other email server providers by offering a comprehensive suite of features, strong security measures, and flexible deployment options. While some competitors may offer similar functionalities, Axigens focus on customer support and scalability sets it apart.

Is Axigens platform easy to use?

Yes, Axigens platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and management. Users typically find the setup and operation straightforward, even for those with limited technical expertise.

How easy is it to set up Axigens product or service?

Setting up Axigens products is generally manageable, with clear installation guides and documentation available. Users can opt for self-installation or seek assistance from Axigens support team to ensure a smooth setup process.

Is Axigen reliable?

Axigen is known for its reliability, with a strong emphasis on uptime and data integrity. The platform is built to handle high volumes of email traffic while maintaining performance, making it a dependable choice for businesses.

Does Axigen offer customer support?

Yes, Axigen provides customer support through various channels, including email, phone, and an online help centre. They offer technical assistance to help users resolve issues and optimise their use of the email server.

How secure is Axigen’s platform?

Axigen employs robust security measures to protect user data, including encryption, anti-spam and anti-virus filters, and regular updates to address vulnerabilities. They also comply with data protection regulations to ensure user privacy.

Does Axigen integrate with other tools or platforms?

Yes, Axigen integrates with various third-party applications and tools, including CRM systems, collaboration platforms, and productivity software. This allows users to enhance their workflows and streamline communication processes.

Can I use Axigen on mobile devices?

Axigens email server is compatible with mobile devices, allowing users to access their emails, calendars, and contacts through mobile applications and web interfaces, ensuring communication on the go.

What do users say about Axigen?

User feedback on Axigen is generally positive, with many praising its reliability, feature set, and customer support. However, some users have noted that advanced features may require a learning curve.

What are the pros and cons of Axigen?

Pros: Comprehensive features, strong security, scalability, and good customer support.

Cons: Some users may find the initial setup complex, and advanced functionalities might require additional training.

How can I purchase Axigen’s services?

Axigens services can be purchased directly from their website or through authorised resellers. Interested customers can request a quote or contact the sales team for further assistance.

What is the cancellation or refund policy for Axigen?

Axigens cancellation and refund policies vary depending on the specific product and purchase agreement. Customers are encouraged to review the terms of service or consult with the sales team for detailed information.

What are the common use cases for Axigen?

Common use cases for Axigen include corporate email hosting, collaboration among teams, secure communication for sensitive information, and integrated calendar management for scheduling and appointments.

Why choose Axigen over other options?

Choosing Axigen offers several benefits, including a feature-rich platform, strong security measures, reliable support, and flexible deployment options tailored to different organisational needs.

Does Axigen offer training or tutorials?

Yes, Axigen provides training resources and tutorials to help users understand how to effectively utilise their products. These resources are available through their online help centre and customer support channels.

What languages does Axigen support?

Axigen supports multiple languages, making it accessible to a diverse user base. The platform can be configured to operate in various languages, catering to international clients.

What problems does Axigen solve?

Axigen addresses common email-related challenges, including secure communication, email management, collaboration among teams, and the need for reliable uptime. Its solutions help organisations streamline their communication processes.

Is Axigen worth the investment?

Many users find Axigens solutions worth the investment due to their comprehensive features, reliability, and strong support. However, potential customers should assess their specific needs and budget to determine if it aligns with their requirements.