Backblaze

Frequently Asked Questions about Backblaze

Who are Backblaze?

Backblaze is a cloud storage and backup service provider based in the United States. Founded in 2007, the company aims to make cloud storage simple and affordable, providing solutions for both personal and business data backup needs.

What are Backblazes products?

Backblaze offers several products, including:

• Backblaze Personal Backup: An unlimited online backup solution for personal computers.
• Backblaze B2 Cloud Storage: A scalable cloud storage service for businesses and developers that allows users to store and retrieve data as needed.
• Backblaze Computer Backup: Automatic backup for personal and business devices.

What services do Backblaze offer?

Backblaze provides various services, including data backup, cloud storage, data recovery, and file sharing. They also offer features like version history and file restoration options to ensure data security and accessibility.

What type of companies do Backblazes products suit?

Backblazes products are suitable for a wide range of companies, from small businesses and startups to larger enterprises. Their services cater to individuals needing personal backup solutions as well as developers and IT teams requiring scalable cloud storage.

How much does Backblazes product cost?

Backblaze Personal Backup costs approximately £5 per month per computer for unlimited storage. Backblaze B2 Cloud Storage is charged based on usage, with pricing starting at £0.005 per GB per month for storage and £0.01 per GB for downloads.

Does Backblaze offer a free trial?

Yes, Backblaze offers a 15-day free trial of their Personal Backup service, allowing users to test the service without commitment.

What discounts does Backblaze offer on their products?

Backblaze occasionally offers discounts for annual subscriptions, allowing users to pay upfront for a year at a reduced rate compared to monthly payments. Check their website for any current promotions.

Are there any hidden fees or additional costs with Backblaze?

No, Backblaze does not have hidden fees. Users are charged based solely on their chosen plan and usage, with no additional costs for features like file versioning or restoration.

Who uses Backblazes products?

Backblazes products are used by individuals, small to medium-sized businesses, and large enterprises. Their services cater to anyone needing reliable data backup and cloud storage solutions.

What are the main features of Backblazes products/services?

Main features include:

• Unlimited data backup for personal computers.
• Scalable cloud storage with B2 Cloud Storage.
• Automatic backups and file versioning.
• Data recovery options and easy file restoration.
• Secure data encryption for added protection.

How does Backblaze compare to its competitors?

Backblaze is often praised for its simplicity and affordability compared to competitors like Dropbox, Google Drive, and Amazon S3. It offers unlimited personal backup and cost-effective pricing for businesses, making it a popular choice for those seeking budget-friendly options.

Is Backblazes platform easy to use?

Yes, Backblazes platform is designed to be user-friendly, with a straightforward interface that allows users to easily set up backups and manage their files without technical expertise.

How easy is it to set up Backblazes product or service?

Setting up Backblaze is simple and quick. Users can download the application, install it, and start the backup process with just a few clicks, making it accessible for all users.

Is Backblaze reliable?

Backblaze is considered reliable, with a strong track record of uptime and data security. They employ redundancy measures and robust encryption to protect user data, ensuring it is safe and accessible when needed.

Does Backblaze offer customer support?

Yes, Backblaze offers customer support through various channels, including email support and an extensive knowledge base with guides and FAQs to assist users.

How secure is Backblaze’s platform?

Backblaze uses AES military-grade encryption for data security both in transit and at rest. They also implement multiple data redundancy measures to ensure data integrity and protection against loss.

Does Backblaze integrate with other tools or platforms?

Backblaze integrates with various third-party applications and services, including cloud services, file management tools, and IT management platforms, facilitating seamless data management and backup.

Can I use Backblaze on mobile devices?

While Backblaze primarily focuses on desktop and laptop backup, users can access their backed-up files through the Backblaze web interface on mobile devices, allowing for easy file retrieval on the go.

What do users say about Backblaze?

Users generally appreciate Backblaze for its affordability, ease of use, and reliability. Many reviews highlight its automatic backup features and good customer service, though some users may seek more advanced features found in other premium services.

What are the pros and cons of Backblaze?

Pros:

• Affordable pricing for unlimited backup.
• User-friendly interface.
• Strong data security measures.

Cons:

• Limited advanced features compared to some competitors.
• Primarily focused on backup rather than file synchronisation.

How can I purchase Backblaze’s services?

Users can purchase Backblazes services directly through their website. Payment options include monthly or annual subscriptions, which can be selected during the sign-up process.

What is the cancellation or refund policy for Backblaze?

Backblaze allows users to cancel their subscription at any time. Refunds are available within the first 30 days of service if the user is not satisfied, provided that the service has not been used excessively.

Who uses Backblaze?

Backblaze is used by a diverse range of customers, including individual users, freelancers, small businesses, and large enterprises seeking reliable data backup and storage solutions.

What are the common use cases for Backblaze?

Common use cases include:

• Backing up personal data and files from computers.
• Storing critical business data securely in the cloud.
• Recovering lost or deleted files quickly.

Why choose Backblaze over other options?

Backblaze is often chosen for its competitive pricing, ease of use, and focus on providing unlimited backup services without complicated pricing structures. Its reliability and security measures also make it a preferred choice for many users.

How easy is it to set up Backblaze?

Setting up Backblaze is straightforward, with a quick installation process that allows users to begin backing up their data within minutes. The application automatically selects files to backup, simplifying the initial setup.

Does Backblaze offer training or tutorials?

Yes, Backblaze provides a variety of tutorials and guides on their website to help users understand how to use their products effectively, covering topics from installation to file recovery.

What languages does Backblaze support?

Backblaze primarily supports English on its platform, but its web interface is accessible globally, and users can find resources in various languages through community forums and documentation.

What problems does Backblaze solve?

Backblaze helps solve the problem of data loss by providing reliable, automatic backup solutions, allowing users to recover important files in case of hardware failure, accidental deletion, or other data loss scenarios.

Is Backblaze worth the investment?

For users seeking a reliable and cost-effective solution for data backup, Backblaze is generally considered worth the investment due to its unlimited backup offerings, security features, and ease of use.