BeyondTrust Remote Support

Frequently Asked Questions about BeyondTrust Remote Support

Who are BeyondTrust?

BeyondTrust is a cybersecurity company that specializes in providing secure remote access solutions, identity management, and privilege management services. Founded in 1985, it helps organisations protect their IT environments by ensuring secure and efficient remote support capabilities.

What are BeyondTrusts products?

BeyondTrust offers a range of products, including Remote Support, Privilege Management, Identity Management, and Vulnerability Management solutions. Their Remote Support product allows IT teams to securely access and support remote devices and users.

What services do BeyondTrust offer?

BeyondTrust provides remote support services, including instant remote access, session recording, and file transfer capabilities. They also offer consulting, training, and customer support services to assist with the implementation and use of their products.

What type of companies do BeyondTrusts products suit?

BeyondTrusts products are suitable for a variety of companies, including small and medium-sized enterprises (SMEs), large corporations, and managed service providers (MSPs) across industries such as finance, healthcare, and technology.

How much does BeyondTrusts product cost?

The pricing for BeyondTrusts Remote Support product varies based on the number of users and specific requirements. Potential customers can contact BeyondTrust directly for a customised quote based on their needs.

Does BeyondTrust offer a free trial?

Yes, BeyondTrust offers a free trial of their Remote Support product. Users can sign up on their website to experience the features and capabilities before making a purchase decision.

What discounts does BeyondTrust offer on their products?

BeyondTrust occasionally offers discounts or promotional pricing. It is advisable to check their website or contact their sales team for any current promotions or discounts that may be available.

Are there any hidden fees or additional costs with BeyondTrust?

BeyondTrust is transparent about its pricing, and there are typically no hidden fees. However, organisations should inquire about any additional costs for support, training, or customisation that may not be included in the standard pricing.

Who uses BeyondTrusts products?

BeyondTrusts products are used by IT professionals, support teams, and cybersecurity experts in various fields, including healthcare, finance, and education, who require secure remote access solutions.

What are the main features of BeyondTrusts products/services?

Main features of BeyondTrusts Remote Support include secure remote access, multi-platform support, session recording, file transfer, and comprehensive reporting capabilities. The platform also includes tools for managing and auditing remote sessions.

How does BeyondTrust compare to its competitors?

BeyondTrust is recognised for its robust security features and user-friendly interface. Compared to competitors, it offers a more comprehensive solution with advanced features for session management and detailed reporting, which is especially beneficial for organisations with stringent security requirements.

Is BeyondTrusts platform easy to use?

Yes, BeyondTrusts platform is designed for ease of use, with an intuitive interface that simplifies the process of initiating and managing remote support sessions.

How easy is it to set up BeyondTrusts product or service?

Setting up BeyondTrusts Remote Support product is straightforward, typically involving installation of the software and basic configuration to integrate with existing IT systems. BeyondTrust provides documentation and support to assist with the setup process.

Is BeyondTrust reliable?

BeyondTrust is considered a reliable solution, with a strong track record of uptime and performance. The company is well-established in the industry and adheres to best practices for security and reliability.

Does BeyondTrust offer customer support?

Yes, BeyondTrust offers customer support through multiple channels, including phone, email, and live chat. They also provide extensive documentation and resources on their website to assist users.

How secure is BeyondTrust’s platform?

BeyondTrusts platform is designed with security in mind, employing encryption, session recording, and access controls to ensure that remote support sessions are secure and compliant with industry standards.

Does BeyondTrust integrate with other tools or platforms?

Yes, BeyondTrusts Remote Support product integrates with various IT service management (ITSM) tools, ticketing systems, and other software platforms to streamline workflows and improve efficiency.

Can I use BeyondTrust on mobile devices?

Yes, BeyondTrust offers mobile support capabilities, allowing users to initiate and manage remote support sessions from mobile devices, enhancing flexibility for support teams on the go.

What do users say about BeyondTrust?

Users generally report positive experiences with BeyondTrust, highlighting its ease of use, robust features, and strong security measures. Some users note that initial setup can take time but is ultimately worth the investment.

What are the pros and cons of BeyondTrust?

Pros include comprehensive security features, ease of use, and strong customer support. Cons may include the need for initial configuration and potential costs associated with scaling the solution.

How can I purchase BeyondTrust’s services?

BeyondTrusts services can be purchased directly through their website or by contacting their sales team for a customised quote based on the organisations requirements.

What is the cancellation or refund policy for BeyondTrust?

BeyondTrust has a standard cancellation and refund policy that may vary based on the terms of the purchase agreement. It is advisable to review the terms or contact their support for specific details.

What are the common use cases for BeyondTrust?

Common use cases for BeyondTrust include providing remote technical support, managing privileged access, conducting secure IT management, and facilitating remote assistance for end-users.

Why choose BeyondTrust over other options?

BeyondTrust is often chosen for its strong security features, comprehensive support options, and user-friendly interface, making it a suitable choice for organisations prioritising security and efficiency in remote support.

How easy is it to set up BeyondTrust?

Setting up BeyondTrust is generally easy, with straightforward installation processes and helpful resources available for users. The company also provides support to assist with any challenges during setup.

Does BeyondTrust offer training or tutorials?

Yes, BeyondTrust offers training sessions, webinars, and tutorials to help users maximise the value of their products. Comprehensive documentation is also available on their website.

What languages does BeyondTrust support?

BeyondTrust supports multiple languages, making their products accessible to a global audience. Specific language offerings may vary, so it is advisable to check the website for details.

What problems does BeyondTrust solve?

BeyondTrust addresses challenges related to secure remote access, IT support efficiency, and the management of privileged accounts, helping organisations protect sensitive data and enhance operational effectiveness.

Is BeyondTrust worth the investment?

Many organisations find BeyondTrust to be a valuable investment due to its robust security features, ease of use, and comprehensive support, making it a strong choice for those needing reliable remote support solutions.