Big Tickets

Frequently Asked Questions about BigTickets Online Ticketing

Who are BigTickets?

BigTickets is a leading online ticketing platform that provides a comprehensive solution for event organisers to sell tickets for various events, including concerts, sports, theatre, and festivals. The company aims to simplify the ticketing process for both sellers and buyers, ensuring a seamless experience.

What are BigTickets products?

BigTickets offers a range of products including event ticketing software, customised ticketing solutions, promotional tools, and analytics dashboards. These products are designed to cater to a variety of event types and sizes.

What services do BigTickets offer?

BigTickets provides several services, including ticket sales management, event promotion, customer support, and reporting and analytics. They also offer integration with various payment gateways and marketing tools to enhance event visibility.

What type of companies do BigTickets products suit?

BigTickets products are suitable for a wide range of companies, including event organisers, venues, promoters, and festivals. They cater to both small-scale events and large-scale productions.

How much do BigTickets products cost?

The cost of BigTickets products can vary based on the specific services chosen and the scale of the event. Generally, they charge a service fee per ticket sold, which is transparently outlined during the registration process.

Does BigTickets offer a free trial?

Yes, BigTickets offers a free trial for new users, allowing them to explore the platform and its features before making a financial commitment.

What discounts does BigTickets offer on their products?

BigTickets may offer promotional discounts or reduced fees for bulk ticket sales or long-term contracts. Specific details can be obtained by contacting their sales team directly.

Are there any hidden fees or additional costs with BigTickets?

BigTickets is committed to transparency regarding fees. Any applicable service charges or processing fees are clearly communicated upfront, with no hidden costs involved.

Who uses BigTickets products?

BigTickets products are used by a diverse clientele, including independent event organisers, large event management companies, and corporate clients looking to host events.

What are the main features of BigTickets products/services?

Key features of BigTickets offerings include online ticket sales, customised event pages, real-time reporting and analytics, promotional tools, and customer support services. They also provide mobile ticketing options and user-friendly interfaces.

How does BigTickets compare to its competitors?

BigTickets stands out due to its comprehensive support services, user-friendly platform, and flexible pricing structure. Compared to competitors, it often provides more personalised customer service and a tailored approach to ticketing.

Is BigTickets platform easy to use?

Yes, BigTickets platform is designed to be user-friendly, featuring intuitive navigation and straightforward setup processes, making it accessible for users of all technical skill levels.

How easy is it to set up BigTickets product or service?

Setting up BigTickets services is relatively straightforward. Users can create an account, set up their event details, and start selling tickets within a short timeframe, aided by guided prompts and resources.

Is BigTickets reliable?

BigTickets has built a reputation for reliability within the industry, with a robust platform that ensures uptime and consistent performance during high-demand events.

Does BigTickets offer customer support?

Yes, BigTickets provides customer support through various channels, including email, phone, and live chat, ensuring users can obtain assistance when needed.

How secure is BigTickets’ platform?

BigTickets employs industry-standard security measures, including data encryption and secure payment processing, to protect user information and transactions.

Does BigTickets integrate with other tools or platforms?

Yes, BigTickets offers integrations with popular marketing tools, CRM systems, and payment gateways, allowing for a seamless workflow and enhanced functionality.

Can I use BigTickets on mobile devices?

BigTickets platform is optimised for mobile devices, enabling users to manage events and ticket sales conveniently from smartphones and tablets.

What do users say about BigTickets?

Users generally appreciate BigTickets for its ease of use, comprehensive features, and responsive customer support. Feedback highlights the platforms effectiveness in managing ticket sales and event promotion.

What are the pros and cons of BigTickets?

Pros include a user-friendly interface, robust customer support, and a wide range of features. Cons may include pricing that could be a consideration for very small events or budgets.

How can I purchase BigTickets’ services?

Services can be purchased directly through the BigTickets website, where users can sign up, select their desired products, and set up their event.

What is the cancellation or refund policy for BigTickets?

BigTickets has a clear cancellation and refund policy, which is detailed in their terms of service. Users are encouraged to review this information prior to making a purchase.

Who uses BigTickets?

BigTickets is used by a variety of entities, including independent event organisers, large venues, and corporate clients hosting events, all seeking efficient ticketing solutions.

What are the common use cases for BigTickets?

Common use cases include organising ticket sales for concerts, sports events, conferences, festivals, and local community events, among others.

Why choose BigTickets over other options?

Choosing BigTickets may be advantageous due to its comprehensive features, dedicated customer support, and a user-friendly interface that can enhance the overall ticketing experience.

How easy is it to set up BigTickets?

Setting up BigTickets is designed to be a quick and easy process, with step-by-step guidance provided to help users get started effectively.

Does BigTickets offer training or tutorials?

Yes, BigTickets provides training resources and tutorials to assist users in maximising the platforms capabilities, ensuring they can navigate the features effectively.

What languages does BigTickets support?

BigTickets primarily supports English; however, additional language support may be available depending on user demand and specific regional offerings.

What problems does BigTickets solve?

BigTickets addresses common ticketing challenges such as managing sales, streamlining event promotion, reducing administrative burdens, and providing analytics to optimise event performance.

Is BigTickets worth the investment?

Many users find BigTickets to be a worthwhile investment due to its robust features, ease of use, and the efficiencies it brings to event management and ticket sales.