BigMarker

Frequently Asked Questions about BigMarker

Who are BigMarker?

BigMarker is a web-based platform that enables users to create and host webinars, virtual events, and online courses. Founded in 2012, the company aims to simplify the process of online communication and presentation for businesses, educators, and marketers.

What are BigMarkers products?

BigMarker offers a range of products including webinar software, virtual event hosting, and online course creation tools. Their platform allows for live streaming, audience engagement, and analytics, making it suitable for various online presentation needs.

What services do BigMarker offer?

BigMarker provides services such as live webinars, automated webinars, video conferencing, virtual events, and online course delivery. They also offer features like marketing automation and registration management.

What type of companies do BigMarkers products suit?

BigMarkers products are suitable for a variety of companies including educational institutions, marketing agencies, corporations, and non-profit organisations that require effective online communication tools.

How much do BigMarkers products cost?

BigMarker offers a tiered pricing model with plans starting at approximately £79 per month for basic features, with higher tiers available for more advanced functionalities and larger audiences. Pricing may vary based on specific needs and features selected.

Does BigMarker offer a free trial?

Yes, BigMarker offers a free trial that allows users to explore the platforms features before committing to a paid plan. The trial typically lasts for 14 days.

What discounts does BigMarker offer on their products?

BigMarker occasionally provides discounts for annual subscriptions, educational institutions, and non-profits. Prospective customers should check their website or contact sales for current promotions.

Are there any hidden fees or additional costs with BigMarker?

BigMarker does not have hidden fees; however, users should be aware that certain features may incur additional costs, particularly for larger events or increased participant limits.

Who uses BigMarkers products?

BigMarkers products are used by educators, marketers, corporate trainers, and event organisers who need reliable tools for online presentations and engagements.

What are the main features of BigMarkers products/services?

Main features include live and automated webinars, virtual event hosting, audience interaction tools (like polls and Q&A), analytics and reporting, integrations with CRM systems, and marketing automation capabilities.

How does BigMarker compare to its competitors?

BigMarker is known for its comprehensive feature set and user-friendly interface. Compared to competitors, it offers more customisation options for branding and a robust set of engagement tools, although pricing may vary significantly.

Is BigMarkers platform easy to use?

Yes, BigMarkers platform is designed to be user-friendly, with an intuitive interface that allows users to set up webinars and events without extensive technical knowledge.

How easy is it to set up BigMarkers product or service?

Setting up a webinar or virtual event on BigMarker is straightforward and can typically be completed within minutes, thanks to guided workflows and pre-built templates.

Is BigMarker reliable?

BigMarker is considered reliable, with a strong uptime record and customer satisfaction ratings. The platform is designed to handle large audiences effectively.

Does BigMarker offer customer support?

Yes, BigMarker provides customer support through various channels, including email, live chat, and a comprehensive knowledge base with tutorials and FAQs.

How secure is BigMarker’s platform?

BigMarker employs industry-standard security measures, including encryption and secure data handling practices, to ensure user data and transactions are protected.

Does BigMarker integrate with other tools or platforms?

Yes, BigMarker integrates with several third-party tools, including CRM systems, email marketing platforms, and social media services, enhancing its functionality and usability.

Can I use BigMarker on mobile devices?

Yes, BigMarker is accessible on mobile devices through web browsers, and they also offer a mobile-friendly interface for participants attending webinars and events.

What do users say about BigMarker?

Users generally express satisfaction with BigMarkers features, ease of use, and customer support. However, some have noted areas for improvement, such as pricing for advanced features.

What are the pros and cons of BigMarker?

Pros include a wide range of features, user-friendly interface, and strong customer support. Cons may include higher pricing for advanced features and occasional technical issues during high-traffic events.

How can I purchase BigMarker’s services?

BigMarkers services can be purchased directly through their website, where users can select a plan that suits their needs and complete the registration process online.

What is the cancellation or refund policy for BigMarker?

BigMarker offers a cancellation policy that allows users to terminate their service at any time. Refunds may be available under certain circumstances, particularly during the trial period. Prospective customers should review the terms on their website for specifics.

What are the common use cases for BigMarker?

Common use cases for BigMarker include hosting webinars for product launches, conducting virtual training sessions, running online conferences, and delivering educational courses.

Why choose BigMarker over other options?

BigMarker offers a unique combination of comprehensive features, flexibility in hosting options, and strong support, making it a strong choice for those seeking a robust webinar and event solution.

How easy is it to set up BigMarker?

As previously mentioned, setting up BigMarker is easy and user-friendly, with guided steps ensuring that even those with minimal technical skills can effectively organise events.

Does BigMarker offer training or tutorials?

Yes, BigMarker provides various training resources and tutorials, including video guides and documentation, to help users maximise their use of the platform.

What languages does BigMarker support?

BigMarker primarily supports English, but users can customise their events to accommodate various languages, and the platform is regularly updated to enhance accessibility.

What problems does BigMarker solve?

BigMarker addresses challenges related to online communication, engagement, and training by providing a reliable platform for hosting interactive webinars and events.

Is BigMarker worth the investment?

For organisations seeking to enhance their online presence and engagement through webinars and events, BigMarker can be a worthwhile investment, particularly if the features align with their needs.