BigPanda

Frequently Asked Questions about BigPanda

Who are BigPanda?

BigPanda is a leading IT operations management platform that uses machine learning and automation to help organisations manage and respond to IT incidents effectively. Founded in 2012, the company aims to reduce alert noise and improve incident response times by providing actionable insights from IT data.

What are BigPandas products?

BigPanda offers a range of products focused on incident management and observability, including:

• BigPanda Incident Management: A platform that consolidates and correlates alerts from various monitoring tools to simplify incident response.
• BigPanda AIOps: Utilises artificial intelligence to automate IT operations, providing predictive insights and reducing operational costs.

What services do BigPanda offer?

BigPanda provides services that include implementation support, training, and ongoing technical support to ensure clients can effectively utilise their products. They also offer consulting services to help organisations optimise their IT operations.

What type of companies do BigPandas products suit?

BigPandas products are suitable for medium to large enterprises across various industries, particularly those with complex IT environments that require efficient incident management and operational efficiency. Typical users include IT operations, DevOps teams, and service desk professionals.

How much does BigPandas product cost?

BigPandas pricing is generally tailored to the specific needs of each organisation. Pricing typically depends on the number of monitored events and the size of the IT infrastructure. Prospective clients are encouraged to contact BigPanda directly for a customised quote.

Does BigPanda offer a free trial?

Yes, BigPanda offers a free trial for potential customers to explore the platform and its features before making a purchasing decision. Interested users should visit the BigPanda website to sign up for the trial.

What discounts does BigPanda offer on their products?

BigPanda may offer discounts for long-term contracts or to non-profit organisations. Specific promotional offers or discounts are subject to change and should be confirmed by contacting BigPanda directly.

Are there any hidden fees or additional costs with BigPanda?

BigPandas pricing structure is generally transparent, but additional costs may arise from optional add-ons or services. It is advisable to review the pricing terms and conditions or consult with a sales representative for complete clarity.

Who uses BigPandas products?

BigPandas products are used by IT operations teams, DevOps professionals, and business service management teams across various sectors, including technology, finance, and healthcare, who require effective incident management solutions.

What are the main features of BigPandas products/services?

Main features of BigPanda include:

• Automated alert correlation and deduplication
• Integration with various monitoring and incident management tools
• Customisable dashboards for real-time visibility
• Machine learning capabilities for predictive insights
• Collaboration tools for streamlined incident resolution

How does BigPanda compare to its competitors?

BigPanda is often compared to other AIOps and incident management platforms like Splunk and PagerDuty. It is recognised for its strong correlation capabilities, ease of integration, and focus on reducing alert fatigue, making it a preferred choice for many organisations.

Is BigPandas platform easy to use?

Yes, BigPanda is designed with user experience in mind. The interface is intuitive, allowing users to quickly navigate through features and tools necessary for incident management. Training and onboarding support further enhance usability.

How easy is it to set up BigPandas product or service?

Setting up BigPanda is generally straightforward, with guided installation processes and integration support. The time required for setup may vary depending on the complexity of the existing IT environment.

Is BigPanda reliable?

BigPanda is widely regarded as a reliable platform, with many clients reporting improved incident response times and reduced operational costs. The company also provides robust support to ensure system uptime and performance.

Does BigPanda offer customer support?

Yes, BigPanda offers comprehensive customer support, including technical assistance, training resources, and a knowledge base to help users effectively utilise the platform.

How secure is BigPanda’s platform?

BigPanda takes security seriously, implementing industry-standard security measures, including data encryption, user authentication, and regular security audits to protect customer information and ensure platform integrity.

Does BigPanda integrate with other tools or platforms?

Yes, BigPanda integrates with a wide range of monitoring, ticketing, and collaboration tools, allowing for seamless workflows and improved incident management processes. This includes integrations with platforms like Splunk, ServiceNow, and Jira.

Can I use BigPanda on mobile devices?

BigPandas platform is accessible via web browsers, allowing users to access it from mobile devices. However, dedicated mobile applications may not be available, and usability may vary based on device capabilities.

What do users say about BigPanda?

User feedback about BigPanda is generally positive, highlighting its effectiveness in reducing alert noise and improving incident response times. Users appreciate its integration capabilities and user-friendly interface.

What are the pros and cons of BigPanda?

Pros:

• Effective alert correlation and management
• Customisable and user-friendly interface
• Strong integration capabilities

Cons:

• Cost may be a factor for smaller organisations
• Some users may require time to adapt to the platform

How can I purchase BigPanda’s services?

To purchase BigPandas services, interested organisations should contact the sales team through their website to discuss specific needs and receive a customised proposal.

What is the cancellation or refund policy for BigPanda?

BigPandas cancellation and refund policy may vary based on the terms of the subscription agreement. Customers should refer to their contract or contact BigPanda directly for detailed information.

Who uses BigPanda?

BigPanda is used by various organisations, primarily in IT and operations roles, including enterprises in technology, finance, and healthcare sectors that require efficient incident management solutions.

What are the common use cases for BigPanda?

Common use cases for BigPanda include:

• Reducing alert fatigue in IT operations
• Streamlining incident response processes
• Improving operational visibility and performance metrics

Why choose BigPanda over other options?

Organisations may choose BigPanda for its advanced alert correlation capabilities, ease of integration with existing tools, and strong focus on reducing operational noise, which can significantly enhance incident management processes.

How easy is it to set up BigPanda?

BigPanda is designed for quick setup, with clear instructions and support available to assist users during the onboarding process. The ease of setup allows organisations to start benefiting from its features promptly.

Does BigPanda offer training or tutorials?

Yes, BigPanda provides training resources and tutorials to help users understand and maximise the use of the platform. These resources are available through their website and support channels.

What languages does BigPanda support?

BigPanda primarily supports English. However, users should check with the company for any updates on language support or specific regional adaptations.

What problems does BigPanda solve?

BigPanda addresses the challenges of alert overload, improves incident response times, and enhances operational efficiency for IT teams by providing a comprehensive view of alerts and incidents from various monitoring tools.

Is BigPanda worth the investment?

Many organisations find BigPanda worth the investment due to its ability to reduce operational costs, improve incident response efficiency, and enhance overall IT performance. However, the value may vary based on specific organisational needs and budget considerations.