BigTime

Frequently Asked Questions about BigTime

Who are BigTime?

BigTime is a software company that provides time and billing solutions tailored for professional services firms. Founded in 2002, BigTime serves a wide variety of industries, focusing on improving productivity and profitability for businesses by offering powerful project management and financial tools.

What are BigTimes products?

BigTime offers a range of products including time tracking, project management, billing, invoicing, and reporting tools. Their platform is designed to help firms manage their projects, track billable hours, and generate invoices efficiently.

What services do BigTime offer?

In addition to their software products, BigTime provides implementation services, customer support, training, and consulting to help businesses optimise their use of the platform.

What type of companies do BigTimes products suit?

BigTimes products are suited for professional services firms such as accounting, consulting, engineering, and IT services. Their solutions cater to businesses of various sizes, from small firms to larger enterprises.

How much does BigTimes product cost?

BigTime offers several pricing tiers based on the features required and the number of users. Pricing typically starts at a monthly subscription fee, which can vary depending on the specific plan chosen. For detailed pricing, users should visit the BigTime website or contact their sales team.

Does BigTime offer a free trial?

Yes, BigTime offers a free trial for new users. This allows potential customers to explore the platforms features and determine if it meets their needs before committing to a subscription.

What discounts does BigTime offer on their products?

BigTime occasionally provides discounts, particularly for annual subscriptions or for non-profit organisations. Users are encouraged to check the website or contact customer service for current offers.

Are there any hidden fees or additional costs with BigTime?

BigTimes pricing structure is transparent, and there are no hidden fees. However, users should be aware of potential additional costs for premium features or add-ons beyond the standard subscription plan.

Who uses BigTimes products?

BigTimes products are used by a variety of professionals in sectors such as consulting, legal, accounting, architecture, and engineering. Their solutions are beneficial for teams that require robust time tracking and billing capabilities.

What are the main features of BigTimes products/services?

The main features of BigTime include time tracking, expense tracking, project management, invoicing, reporting and analytics, and integration with other tools such as accounting software. The platform is designed for ease of use and functionality tailored to professional services.

How does BigTime compare to its competitors?

BigTime is known for its comprehensive set of features and user-friendly interface. Compared to competitors, it offers robust project management and reporting tools specifically designed for professional services, making it a strong option for firms needing specialised solutions.

Is BigTimes platform easy to use?

Yes, BigTimes platform is designed with user experience in mind. It offers an intuitive interface that simplifies navigation and helps users quickly adapt to the system.

How easy is it to set up BigTimes product or service?

Setting up BigTime is straightforward, with guided setup processes and customer support available to assist users. Most firms can expect to get started within a short period after signing up.

Is BigTime reliable?

BigTime is considered a reliable platform, with a strong track record and positive user feedback regarding uptime and performance. The company invests in maintaining a secure and stable service for its users.

Does BigTime offer customer support?

Yes, BigTime provides customer support through various channels, including email, phone, and live chat. They also offer extensive online resources, such as tutorials and documentation.

How secure is BigTime’s platform?

BigTime prioritises security, implementing robust measures including data encryption, secure access controls, and regular security audits to protect user information and maintain data integrity.

Does BigTime integrate with other tools or platforms?

Yes, BigTime offers integration with various tools including accounting software, project management systems, and CRM platforms, allowing users to streamline their workflows and maximise efficiency.

Can I use BigTime on mobile devices?

BigTime offers a mobile app, enabling users to access the platforms features on mobile devices. This allows for time tracking and project management on the go.

What do users say about BigTime?

User feedback on BigTime is generally positive, with many appreciating its ease of use, comprehensive features, and responsive customer support. However, some users have noted that certain advanced features may require a learning curve.

What are the pros and cons of BigTime?

Pros: Comprehensive features, user-friendly interface, good customer support, mobile access, and strong reporting capabilities.
Cons: Some users may find the pricing higher than basic alternatives, and certain advanced features may require additional training.

How can I purchase BigTime’s services?

BigTimes services can be purchased directly through their website. Users can sign up for a free trial or choose a subscription plan that fits their needs.

What is the cancellation or refund policy for BigTime?

BigTime offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are generally not provided for unused subscription periods, so users should review the specific terms on their website.

What are the common use cases for BigTime?

Common use cases for BigTime include tracking billable hours, managing project budgets, generating client invoices, and analysing project profitability within professional services firms.

Why choose BigTime over other options?

BigTime stands out for its focus on professional services, offering tailored solutions that combine time tracking, billing, and project management in one platform, making it a compelling choice for firms in these sectors.

How easy is it to set up BigTime?

Setting up BigTime is relatively simple, with onboarding support available. Users can expect to complete initial setup and start using the platform quickly.

Does BigTime offer training or tutorials?

Yes, BigTime provides training resources including tutorials, webinars, and documentation to help users maximise their understanding and usage of the platform.

What languages does BigTime support?

BigTime primarily supports English. For specific inquiries about additional language support, users should contact customer service.

What problems does BigTime solve?

BigTime addresses common challenges faced by professional services firms, such as inefficient time tracking, complex billing processes, and the need for detailed project insights, ultimately improving overall operational efficiency.

Is BigTime worth the investment?

Many users find BigTime to be a worthwhile investment due to its comprehensive features and ability to enhance productivity and profitability. Evaluating its benefits against the specific needs of a business is recommended to determine its value.