Britannic Technologies

What is MIA (Meeting Insights Assistant)?
- MIA is an AI-powered Meeting Assistant that records, transcribes, analyses, and summarises meeting content from platforms like Microsoft Teams and Zoom. It enables efficient meeting management by capturing key points, action items, and decisions, allowing teams to access and act on meeting insights quickly.

How does MIA differ from traditional meeting tools or note-taking apps?
- Unlike traditional tools, MIA uses AI to automatically transcribe, summarise, and analyse meetings. It offers searchable archives, speaker identification, and actionable insights, significantly reducing manual note-taking and improving decision-making efficiency.

What platforms does MIA support (e.g., Teams, Zoom, Webex)?
- MIA currently supports Microsoft Teams and Zoom, with Webex support coming soon. It also integrates with Microsoft Outlook for scheduling and is compatible with in-room and hybrid meetings.

Is MIA suitable for hybrid or in-room meetings, not just online ones?
- Yes. MIA supports internal, external, hybrid, and in-room meetings through MIA-enabled devices, ensuring comprehensive coverage regardless of how or where meetings take place.

What types of users or departments benefit most from MIA?
- Departments such as Sales, Product, IT, Project Management, Marketing, Recruiting, and Senior Leadership benefit from MIA’s ability to capture insights, automate note-taking, and enhance collaboration.

What insights does MIA generate from a meeting?
- MIA provides summaries, key topics, action items, decisions made, questions asked, and speaker-specific contributions. It also highlights objections, next steps, and relevant moments from each meeting.

How accurate is MIA’s transcription and voice recognition?
- MIA offers high-accuracy live transcription with voice-print identification to tag licensed users and distinguish between speakers, ensuring accountability and clarity.

Can MIA identify who said what during a meeting?
- Yes. With voice-print technology, MIA tags and attributes dialogue to individual speakers, even distinguishing between licensed and non-licensed participants.

Does MIA summarise meetings by topic or speaker?
- Yes, the Pro license includes advanced AI features like summarisation by topic and speaker, enhancing comprehension and review efficiency.

Can I highlight or tag specific parts of a meeting for future reference?
- Yes. MIA allows users to create tags and highlight important moments for easy searching and streamlined follow-ups.

How does MIA help with follow-up actions and task assignments?
- MIA automatically captures action items and integrates with tools like Microsoft Planner, making it easy to track and assign follow-up tasks.

Where is MIA meeting data stored and how is it secured?
- MIA stores data in a dedicated Azure storage account per customer with encryption at rest. It complies with ISO 27001, SOC 2, GDPR, CCPA, CPRA, and LGPD standards.

Is MIA GDPR, CCPA, or SOC 2 compliant?
- Yes. MIA is certified for GDPR, CCPA, CPRA, LGPD, ISO 27001, and SOC 2, ensuring privacy and data protection.

Does MIA store or use customer data to train AI models?
- No. Customer data is not used to train Microsoft or third-party AI models. Data is not shared and remains secure within the customer’s designated storage.

Can I control who has access to recorded meetings or insights?
- Yes. MIA supports secure, role-based access and allows publication settings to be adjusted for specific users or made public within the organisation.

How does MIA handle sensitive or confidential meeting content?
- Sensitive data is encrypted and access-controlled. Not all meetings need to be recorded, allowing employees to choose when and how content is captured.

How do I schedule a meeting with MIA?
- You can schedule MIA via Microsoft Outlook or Teams calendars. MIA can also be added manually to existing or ongoing meetings.

Can MIA be added to ad-hoc or unscheduled meetings?
- Yes. MIA can be added in real-time during Teams or Zoom meetings, enabling flexible usage.

How does MIA integrate with Microsoft Outlook, Teams, or Zoom?
- MIA is natively integrated with Outlook and Teams for seamless scheduling, and also integrates with Zoom for meeting capture.

Can MIA connect to Microsoft Planner or other task tools?
- Yes. MIA integrates with Microsoft Planner to manage action items and follow-ups directly from meetings.

What are the different options for publishing and sharing meeting recordings?
- You can auto-publish, delay auto-publish, or manually publish meeting recordings. Snippets can also be shared selectively within the organisation.

How does MIA help reduce time wasted in meetings?
- MIA enables users to review meetings in minutes, automates notetaking, and provides digestible summaries to streamline workflows and follow-ups.

What value does MIA provide to leadership teams?
- Leadership can access key insights across meetings, align teams on strategic priorities, and spot trends like peak meeting periods or departmental focus areas.

How can sales teams use MIA to improve performance?
- Sales teams can capture client tone and sentiment, share best practices, and analyse calls for training and performance feedback.

In what ways does MIA support product and project teams?
- Product teams gain direct customer insights, while project teams can track decisions, tasks, and blockers in a centralised, accessible format.

How can marketing or recruiting teams benefit from using MIA?
- Marketing teams use real customer quotes for messaging; recruiters share candidate highlights and streamline the hiring process through recorded interviews.

Can MIA help identify coaching or training opportunities?
- Yes. By analysing past meetings, MIA highlights areas for improvement and showcases best practices for onboarding and continuous development.

What are the different licence options (Essential vs. Pro)?
- Essential includes core features, 250 hours/month analysis and 6-month retention. Pro adds topic/speaker summaries, dashboards, 500 hours/month and 12-month retention.

What is the pricing for MIA?
- Essential Licence: £10/user/month. Pro Licence: £15/user/month. Billed monthly with scalable usage options.

What is the onboarding process and how long does it take?
- The process includes initial contact with AudioCodes, guided setup, technical sign-off, recurring training, and smooth transition to Westcon for service continuity.

What support does Britannic provide for implementation and training?
- Britannic offers full deployment support, technical setup, training resources, and custom AI prompt packs tailored to business needs.

Can MIA be customised for my organisation’s needs?
- Yes. MIA offers customisable prompts, tagging, user roles, and integration options to meet specific organisational requirements.

What happens if I exceed the monthly AI analysis hours included in my plan?
- Organisations can upgrade to a higher plan or contact support for additional usage packages depending on their requirements.