Buildertrend

Frequently Asked Questions about Buildertrend

Who are Buildertrend?

Buildertrend is a cloud-based construction management software designed for home builders, remodelers, and specialty contractors. Established in 2006, the company aims to streamline project management processes in the construction industry, enhancing collaboration and communication among teams and clients.

What are Buildertrends products?

Buildertrend offers a comprehensive suite of products that include project management tools, scheduling software, budgeting and financial features, customer relationship management (CRM), and mobile applications for on-site management. These tools are tailored to meet the needs of construction professionals.

What services do Buildertrend offer?

Buildertrend provides a range of services including project management, scheduling, budgeting, client communication, document management, and invoicing. They also offer training and support to help users optimise their use of the platform.

What type of companies do Buildertrends products suit?

Buildertrend’s products are suitable for a variety of companies within the construction sector, including residential builders, remodelers, general contractors, and specialty trades such as electricians and plumbers. The software is designed to accommodate both small businesses and larger enterprises.

How much does Buildertrends product cost?

Buildertrend offers subscription-based pricing that varies depending on the features selected. Pricing typically starts at around £299 per month for the core features, but potential users should contact Buildertrend directly for the most accurate and up-to-date pricing information based on their specific needs.

Does Buildertrend offer a free trial?

Yes, Buildertrend offers a free trial period for new users. This allows potential customers to explore the platform and its features before committing to a subscription.

What discounts does Buildertrend offer on their products?

Buildertrend occasionally provides discounts or promotional offers, particularly for annual subscriptions. Users should check the Buildertrend website or contact their sales team for information on current promotions.

Are there any hidden fees or additional costs with Buildertrend?

Buildertrend does not typically have hidden fees; however, certain features or integrations may incur additional costs. It is advisable to review the pricing details and discuss any potential extra costs with a Buildertrend representative before subscribing.

Who uses Buildertrends products?

Buildertrend’s products are used by a wide range of professionals in the construction industry, including project managers, construction supervisors, estimators, and subcontractors. The platform is designed to facilitate collaboration and improve efficiency across project teams.

What are the main features of Buildertrends products/services?

The main features of Buildertrend include project scheduling, budgeting and financial management, customer relationship management (CRM), document sharing, and real-time reporting. The software also includes mobile access, allowing users to manage projects from anywhere.

How does Buildertrend compare to its competitors?

Buildertrend is often compared to other construction management software such as CoConstruct, Procore, and PlanGrid. It stands out for its user-friendly interface, comprehensive feature set, and strong customer support, making it a popular choice among construction professionals.

Is Buildertrends platform easy to use?

Yes, Buildertrend is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and usability. Many users report a smooth learning curve when adopting the platform.

How easy is it to set up Buildertrends product or service?

Setting up Buildertrend is generally straightforward, with guided onboarding processes and available resources to assist new users. The setup time can vary depending on the complexity of the projects being managed.

Is Buildertrend reliable?

Buildertrend is considered a reliable platform, with a strong track record of uptime and performance. Users often praise its stability and the regular updates that enhance functionality and security.

Does Buildertrend offer customer support?

Yes, Buildertrend provides customer support through various channels, including phone, email, and live chat. They also offer a comprehensive knowledge base and training resources to help users navigate the platform.

How secure is Buildertrend’s platform?

Buildertrend prioritises security and employs industry-standard measures to protect user data. This includes data encryption, secure servers, and regular security audits to ensure compliance with best practices.

Does Buildertrend integrate with other tools or platforms?

Yes, Buildertrend offers integrations with a variety of third-party applications, including accounting software like QuickBooks and Xero, as well as payment processing tools. This enhances the functionality of the platform and allows for seamless workflows.

Can I use Buildertrend on mobile devices?

Buildertrend has a mobile application available for both iOS and Android devices, allowing users to manage projects, communicate with teams, and access important information while on the move.

What do users say about Buildertrend?

User feedback for Buildertrend is generally positive, with many users appreciating the ease of use, comprehensive features, and responsive customer support. However, some users have noted occasional performance issues or a learning curve for specific features.

What are the pros and cons of Buildertrend?

Pros of Buildertrend include its user-friendly interface, robust feature set, strong customer support, and mobile access. Cons may include the potential cost for smaller companies and the learning curve associated with more advanced features.

How can I purchase Buildertrend’s services?

Buildertrend’s services can be purchased directly through their website. Interested users can sign up for a free trial or contact a sales representative for more information on subscription options.

What is the cancellation or refund policy for Buildertrend?

Buildertrend offers a cancellation policy where users can cancel their subscription at any time. Refund policies may vary based on the circumstances and the terms agreed upon at the time of subscription. It is advisable to review the terms on their website or contact support for specific inquiries.

What are the common use cases for Buildertrend?

Common use cases for Buildertrend include project management for residential construction, budgeting for remodels, scheduling for subcontractors, and client communication throughout the building process.

Why choose Buildertrend over other options?

Buildertrend is often chosen for its comprehensive feature set, ease of use, strong customer support, and flexibility to adapt to various types of construction projects, making it a preferred option for many professionals in the industry.

Does Buildertrend offer training or tutorials?

Yes, Buildertrend provides a variety of training resources, including webinars, video tutorials, and a knowledge base to help users understand how to effectively utilise the platform.

What languages does Buildertrend support?

Buildertrend primarily operates in English. However, users can access support and documentation in different languages upon request, depending on the region.

What problems does Buildertrend solve?

Buildertrend addresses common issues in the construction industry, such as project mismanagement, communication barriers, budget overruns, and client relationship challenges, by providing a centralised platform for managing all aspects of construction projects.

Is Buildertrend worth the investment?

Whether Buildertrend is worth the investment depends on the specific needs of the company using it. Many users find that the efficiency gains and improved communication justify the cost, particularly for businesses managing multiple projects.