Canny

Frequently Asked Questions about Canny

Who are Canny?

Canny is a product management tool designed to help teams collect and manage customer feedback effectively. The platform allows businesses to prioritise product features based on user input and track their development progress, facilitating better decision-making and product development strategies.

What are Cannys products?

Canny offers a centralised platform that includes tools for feedback collection, feature prioritisation, and roadmapping. These products are tailored to help teams streamline their product development processes by incorporating user feedback directly into their workflows.

What services do Canny offer?

Canny provides a range of services including customer feedback management, feature request tracking, user engagement analytics, and roadmapping tools. These services aim to enhance collaboration between product teams and their users.

What type of companies do Cannys products suit?

Cannys products are suitable for a variety of companies, particularly those in the tech sector, SaaS businesses, and any organisation that values user feedback in their product development process. Companies looking to enhance customer engagement and streamline feature prioritisation will benefit from Canny.

How much does Cannys product cost?

Canny offers several pricing tiers based on the features and size of the team. Pricing typically starts with a basic plan suitable for small teams and scales up depending on the number of users and additional functionalities required. For the most accurate pricing details, it is best to visit Cannys official website.

Does Canny offer a free trial?

Yes, Canny offers a free trial period for new users, allowing them to explore the features and capabilities of the platform before committing to a paid plan.

What discounts does Canny offer on their products?

Canny may offer discounts for annual subscriptions or promotional offers from time to time. It is advisable to check the website for the latest deals and discounts.

Are there any hidden fees or additional costs with Canny?

Cannys pricing structure is transparent, and there are no hidden fees. However, additional costs may arise if users require extra features or higher user limits beyond their selected plan.

Who uses Cannys products?

Cannys products are used by product managers, developers, and project teams across various industries, primarily those focused on technology and customer-driven product development.

What are the main features of Cannys products/services?

The main features of Canny include customer feedback collection, feature voting, roadmap visibility, integration with other tools, and analytics for user engagement. These features enable teams to prioritise effectively and develop products that align with customer needs.

How does Canny compare to its competitors?

Canny stands out from its competitors due to its user-friendly interface, strong focus on customer feedback management, and robust integration capabilities with other tools. While other platforms may offer similar functionalities, Cannys approach to prioritising user input is a key differentiator.

Is Cannys platform easy to use?

Yes, Canny is designed with user experience in mind, making it relatively easy to navigate and utilise for teams of varying technical skills. Comprehensive tutorials and resources are available to assist users in getting started.

How easy is it to set up Cannys product or service?

Setting up Canny is straightforward, with guided steps provided during the onboarding process. Users can quickly create an account, set up their feedback boards, and start collecting input from their customers.

Is Canny reliable?

Canny is known for its reliability, with a strong uptime record and commitment to maintaining service availability. The platform is designed to handle user feedback efficiently and effectively.

Does Canny offer customer support?

Yes, Canny provides customer support through various channels, including email and help documentation. Users can access a knowledge base and reach out for assistance as needed.

How secure is CannyÕs platform?

Canny takes security seriously, employing industry-standard measures to protect user data. This includes data encryption and regular security audits to ensure the platforms integrity and safety.

Does Canny integrate with other tools or platforms?

Yes, Canny integrates with several popular tools, including project management software, communication platforms, and CRM systems, allowing users to streamline their workflows and enhance productivity.

Can I use Canny on mobile devices?

Canny is accessible through mobile devices via web browsers, allowing users to manage feedback and view updates on the go, although a dedicated mobile app may not be available.

What do users say about Canny?

Users generally praise Canny for its ease of use, effective feedback management capabilities, and helpful customer support. Some users may mention the need for additional features, which reflects the varying needs of different organisations.

What are the pros and cons of Canny?

Pros: User-friendly interface, strong focus on customer feedback, useful integrations, and reliable customer support.
Cons: Some users may find certain features lacking for their specific needs, and pricing may be a consideration for smaller teams.

How can I purchase CannyÕs services?

Cannys services can be purchased directly through their website, where users can choose their desired plan and complete the sign-up process online.

What is the cancellation or refund policy for Canny?

Canny typically offers a cancellation option that allows users to discontinue their subscription at any time. However, specific refund policies may vary, so it is advisable to review the terms on their website for detailed information.

What are the common use cases for Canny?

Common use cases for Canny include gathering customer feedback for product development, prioritising feature requests, and maintaining a clear communication channel between product teams and users.

Why choose Canny over other options?

Cannys unique focus on customer feedback, ease of use, and effective integration capabilities make it a favourable choice for teams looking to enhance their product development processes through user engagement.

Does Canny offer training or tutorials?

Yes, Canny provides various resources, including tutorials and documentation, to help users understand and make the most of the platforms features.

What languages does Canny support?

Canny primarily supports English, but the platform is designed to be intuitive enough for users of different languages to navigate effectively.

What problems does Canny solve?

Canny addresses the challenges of gathering, managing, and prioritising customer feedback, enabling teams to make informed decisions about product features and enhancements based on user input.

Is Canny worth the investment?

For teams that prioritise user feedback and want to streamline their product development processes, Canny is often considered a valuable investment due to its features and capabilities that enhance customer engagement and satisfaction.