Frequently Asked Questions about Capdesk

Who are Capdesk?

Capdesk is a UK-based equity management platform that assists companies in managing their equity and employee share schemes. The platform is designed to streamline the complexities of equity management, making it easier for businesses to handle their share allocations and related processes.

What are Capdesks products?

Capdesk offers several products focused on equity management, including a platform for managing employee share options, cap tables, and investor relations. Their software includes features for tracking share ownership, valuations, and compliance with regulatory requirements.

What services do Capdesk offer?

Capdesk provides a range of services, including equity management, employee share scheme administration, investor reporting, and compliance support. They also offer consulting services to help businesses optimise their equity strategies.

What type of companies do Capdesks products suit?

Capdesks products are suitable for startups, SMEs, and larger enterprises looking to manage their equity more effectively. Their solutions cater to companies across various sectors, including technology, finance, and professional services.

How much do Capdesks products cost?

Capdesks pricing varies based on the size of the company and the specific services required. They typically offer custom pricing plans that can be determined through direct consultation with their sales team.

Does Capdesk offer a free trial?

Yes, Capdesk does offer a free trial period, allowing potential users to explore the platform and its features before committing to a paid plan.

What discounts does Capdesk offer on their products?

Capdesk may offer discounts based on company size, duration of commitment, or specific promotional periods. It is advisable to contact their sales team for detailed information regarding available discounts.

Are there any hidden fees or additional costs with Capdesk?

Capdesk is transparent about its pricing structure, and there are no hidden fees associated with its services. However, some additional costs may arise depending on specific features or services that are not included in the base plan.

Who uses Capdesks products?

Capdesks products are used by founders, CFOs, HR managers, and finance teams in various companies that require efficient equity management solutions.

What are the main features of Capdesks products/services?

The main features of Capdesks platform include cap table management, employee share option tracking, automated compliance reporting, investor communication tools, and valuation assistance.

How does Capdesk compare to its competitors?

Capdesk differentiates itself from competitors through its user-friendly interface, comprehensive support for employee share schemes, and strong focus on compliance and reporting. It is considered to be a robust solution for businesses looking for an efficient equity management tool.

Is Capdesks platform easy to use?

Yes, users generally find Capdesks platform intuitive and easy to navigate, with a straightforward onboarding process that helps new users get accustomed to its features quickly.

How easy is it to set up Capdesks product or service?

Setting up Capdesk is a relatively straightforward process, often requiring minimal technical expertise. The Capdesk team provides assistance during the setup phase to ensure a smooth transition.

Is Capdesk reliable?

Capdesk has established itself as a reliable platform within the equity management space, with positive feedback from its user base regarding its performance and stability.

Does Capdesk offer customer support?

Yes, Capdesk provides customer support through various channels, including email and live chat. They also offer resources such as guides and documentation to assist users with any queries.

How secure is Capdesk’s platform?

Capdesk takes security seriously, employing industry-standard security measures to protect user data, including encryption and regular security audits to maintain compliance with data protection regulations.

Does Capdesk integrate with other tools or platforms?

Yes, Capdesk offers integrations with various accounting and HR systems, facilitating seamless data transfer and enhancing the overall functionality of the platform.

Can I use Capdesk on mobile devices?

Capdesk is accessible on mobile devices through a web browser, allowing users to manage their equity on the go. However, there may not be a dedicated mobile application at this time.

What do users say about Capdesk?

User reviews of Capdesk are generally positive, highlighting its ease of use, customer support, and comprehensive functionality as key strengths. Some users appreciate the clarity it brings to otherwise complex equity management tasks.

What are the pros and cons of Capdesk?

Pros: User-friendly interface, comprehensive features, strong customer support, and good compliance tools.
Cons: Pricing may not be transparent without a consultation, and some users may require additional customisation.

How can I purchase Capdesk’s services?

Interested users can purchase Capdesk’s services by visiting their website and contacting their sales team for a consultation and pricing information tailored to their specific needs.

What is the cancellation or refund policy for Capdesk?

Capdesk typically allows users to cancel their subscription at any time. Refund policies may vary, so it is recommended to review the terms or consult with customer service for specific details.

What are the common use cases for Capdesk?

Common use cases for Capdesk include managing employee share options, maintaining cap tables, handling investor communications, and ensuring compliance with equity regulations.

Why choose Capdesk over other options?

Choosing Capdesk can be advantageous due to its tailored approach to equity management, ease of use, and comprehensive support for companies looking to implement employee share schemes effectively.

Does Capdesk offer training or tutorials?

Yes, Capdesk provides training and tutorials for users to help them understand how to make the most of the platforms features and functionalities.

What languages does Capdesk support?

Capdesk primarily operates in English, but may offer support for additional languages depending on specific user needs and market demand.

What problems does Capdesk solve?

Capdesk addresses the challenges of equity management, simplifies the administration of employee share schemes, enhances transparency in cap table management, and ensures compliance with legal regulations.

Is Capdesk worth the investment?

For companies that require effective equity management and wish to streamline their processes, Capdesk can be a worthwhile investment, particularly for those offering employee share options.