CargoWise

Frequently Asked Questions about CargoWise

Who are CargoWise?

CargoWise is a global leader in logistics technology, providing integrated software solutions for the logistics and supply chain industry. Established to streamline and enhance operational efficiency, it serves various stakeholders in the logistics sector, including freight forwarders, customs brokers, and warehousing companies.

What are CargoWises products?

CargoWise offers a comprehensive suite of products designed for logistics management, including freight forwarding, customs compliance, warehousing management, and transportation management systems. Their flagship product is the CargoWise One platform, which provides end-to-end visibility and control over logistics operations.

What services do CargoWise offer?

CargoWise provides various services, including software as a service (SaaS) solutions, consulting services for implementation, training and support for users, and ongoing updates to their software to enhance functionality and security.

What type of companies do CargoWises products suit?

The products of CargoWise are suitable for a wide range of companies in the logistics and supply chain sectors, including small to large freight forwarding companies, customs brokers, importers, exporters, and third-party logistics providers (3PLs).

How much does CargoWises product cost?

The cost of CargoWise products varies depending on the specific solutions and services selected, as well as the size and needs of the organisation. Pricing details are typically provided upon request or during the consultation process.

Does CargoWise offer a free trial?

CargoWise does not typically offer a free trial of its products. Interested users are encouraged to contact the company for a demonstration or to discuss tailored solutions for their specific needs.

What discounts does CargoWise offer on their products?

CargoWise may offer discounts based on long-term contracts or bulk licensing agreements. Specific discount structures are usually discussed during the sales process.

Are there any hidden fees or additional costs with CargoWise?

CargoWise aims for transparency in pricing. However, additional costs may arise depending on the level of customisation, training, and ongoing support required. Customers should review their agreements and consult with CargoWise representatives for comprehensive pricing details.

Who uses CargoWises products?

CargoWises products are used by a diverse range of clients in the logistics and supply chain fields, including freight forwarders, customs brokers, logistics service providers, and multinational corporations engaged in international trade.

What are the main features of CargoWises products/services?

Main features of CargoWise’s products include real-time tracking and visibility, automated customs compliance, integrated accounting and finance tools, reporting and analytics, and support for multiple modes of transport. The platform is designed to enhance operational efficiency and streamline workflows.

How does CargoWise compare to its competitors?

CargoWise is often noted for its comprehensive end-to-end solutions and strong integration capabilities compared to its competitors. Its ability to support complex logistics operations in real-time gives it a competitive edge in the market.

Is CargoWises platform easy to use?

The CargoWise platform is designed with user experience in mind, featuring an intuitive interface. However, given the complexity of logistics operations, some users may require training to fully utilise all features.

How easy is it to set up CargoWises product or service?

Setting up CargoWise’s products can vary in complexity based on the organisations size and specific needs. CargoWise offers implementation support to assist users during the setup process to ensure a smooth transition.

Is CargoWise reliable?

CargoWise is known for its robust and reliable software solutions, with a strong track record of uptime and performance. The company continually updates its systems to maintain reliability and security.

Does CargoWise offer customer support?

Yes, CargoWise provides customer support through various channels, including online resources, phone support, and dedicated account managers for enterprise clients. Training and consultation services are also available.

How secure is CargoWise’s platform?

CargoWise employs industry-standard security measures, including data encryption and compliance with international data protection regulations, to ensure the security of its platform and user data.

Does CargoWise integrate with other tools or platforms?

Yes, CargoWise offers integration capabilities with various third-party tools and platforms, enabling users to connect their existing systems for enhanced operational efficiency.

Can I use CargoWise on mobile devices?

CargoWise has mobile capabilities that allow users to access essential features on smartphones and tablets, facilitating on-the-go logistics management.

What do users say about CargoWise?

User feedback about CargoWise is generally positive, with many praising its comprehensive features and customer support. However, some users note the learning curve associated with its extensive functionality.

What are the pros and cons of CargoWise?

Pros: Comprehensive features, strong integration capabilities, robust support system, and real-time visibility.
Cons: Complexity in setup and training, potential costs associated with customisation.

How can I purchase CargoWise’s services?

Interested parties can purchase CargoWise services by contacting the company directly through their website to discuss their needs and receive a tailored quote.

What is the cancellation or refund policy for CargoWise?

CargoWise’s cancellation and refund policy is typically outlined in the service agreement. Clients are encouraged to review these terms during the purchasing process.

Who uses CargoWise?

As mentioned, CargoWise is utilised by a variety of organisations within the logistics and supply chain sectors, including freight forwarders, customs brokers, and large import/export companies.

What are the common use cases for CargoWise?

Common use cases for CargoWise include managing freight forwarding operations, automating customs documentation processes, tracking shipments in real-time, and optimising warehouse management.

Why choose CargoWise over other options?

CargoWise offers a comprehensive, integrated solution tailored for logistics professionals, providing a higher level of system integration and real-time operational control compared to many competitors.

How easy is it to set up CargoWise?

While the setup process can be complex due to the extensive capabilities of CargoWise, the company provides implementation support to assist businesses in effectively utilising the platform.

Does CargoWise offer training or tutorials?

Yes, CargoWise offers training programs and tutorials to help users become proficient with their platform, ensuring they can maximise the benefits of the software.

What languages does CargoWise support?

CargoWise supports multiple languages to facilitate use by international clients, making it accessible to a global user base.

What problems does CargoWise solve?

CargoWise addresses challenges in the logistics industry such as inefficient operations, lack of visibility in supply chains, compliance with customs regulations, and the need for streamlined communication across stakeholders.

Is CargoWise worth the investment?

Many users find that the operational efficiencies and enhanced visibility provided by CargoWise justify the investment, particularly for companies involved in complex logistics operations.