Carlson Civil

Frequently Asked Questions about Carlson Softwares Civil Suite

Who are Carlson Software?

Carlson Software is a leading provider of software solutions for the civil engineering, surveying, and construction industries. Established in 1983, they specialise in developing innovative software that enhances productivity and efficiency for professionals in these fields.

What are Carlson Softwares products?

Carlson Software offers a range of products tailored for civil engineering, surveying, and construction, including their flagship Civil Suite, which features tools for design, drafting, and data management.

What services do Carlson Software offer?

Carlson Software provides technical support, training, and consulting services to help users maximise the benefits of their software products. They also offer customisation services to tailor solutions to specific business needs.

What type of companies do Carlson Softwares products suit?

The products are designed for civil engineering firms, land surveyors, construction companies, and government agencies that require robust software solutions for project design and management.

How much does Carlson Softwares product cost?

The pricing for Carlson Softwares Civil Suite varies based on the modules selected and the licensing options. For detailed pricing information, it is recommended to contact Carlson Software directly or visit their website.

Does Carlson Software offer a free trial?

Carlson Software typically offers trial versions of their products, including the Civil Suite, allowing potential customers to evaluate the software before making a purchase decision.

What discounts does Carlson Software offer on their products?

Carlson Software occasionally provides discounts for educational institutions, volume purchases, and seasonal promotions. It is advisable to check their website or contact sales for current offers.

Are there any hidden fees or additional costs with Carlson Software?

Customers should be aware of potential additional costs such as maintenance fees or charges for premium support services. It is best to review the terms of purchase or consult with Carlson Software for clarity.

Who uses Carlson Softwares products?

The products are used by civil engineers, surveyors, project managers, and construction professionals who require efficient tools for planning, design, and project execution.

What are the main features of Carlson Softwares products/services?

Main features of the Civil Suite include advanced terrain modelling, road design, hydrology analysis, and integration with various data formats. The suite is designed to streamline workflows and enhance productivity.

How does Carlson Software compare to its competitors?

Carlson Software is known for its user-friendly interface and comprehensive toolset, often considered more accessible for small to mid-sized firms compared to larger, more complex solutions from competitors.

Is Carlson Softwares platform easy to use?

Many users find Carlson Software’s Civil Suite intuitive and easy to navigate, with a design focused on user experience that reduces the learning curve for new users.

How easy is it to set up Carlson Softwares product or service?

The setup process for Carlson Software products is generally straightforward, with installation guides and resources provided to assist users in getting started efficiently.

Is Carlson Software reliable?

Carlson Software has a strong reputation for reliability, with many users reporting positive experiences regarding software stability and performance in critical projects.

Does Carlson Software offer customer support?

Yes, Carlson Software provides customer support via multiple channels, including phone, email, and online resources, to assist users with technical issues and questions.

How secure is Carlson Software’s platform?

Carlson Software employs industry-standard security measures to protect user data and maintain the integrity of their software, ensuring a secure environment for users.

Does Carlson Software integrate with other tools or platforms?

Yes, Carlson Software products, including the Civil Suite, are designed to integrate with various other software platforms and tools, enhancing their functionality and user experience.

Can I use Carlson Software on mobile devices?

Carlson Softwares Civil Suite is primarily designed for desktop use; however, some functionalities may be accessible on mobile devices through compatible applications or web interfaces.

What do users say about Carlson Software?

User reviews of Carlson Software often highlight its powerful features, ease of use, and effective customer support, though some users note that certain advanced features may require additional training.

What are the pros and cons of Carlson Software?

Pros include a user-friendly interface, comprehensive toolset, and strong customer support. Cons may involve the need for training to fully utilise advanced features and potential costs for add-ons.

How can I purchase Carlson Software’s services?

Customers can purchase Carlson Software products directly through their website or by contacting their sales team for inquiries regarding licensing options and pricing.

What is the cancellation or refund policy for Carlson Software?

Carlson Software typically has a defined cancellation and refund policy, which can vary based on the product and purchase agreement. It is advisable to review this policy prior to purchase.

What are the common use cases for Carlson Software?

Common use cases include land development projects, road design, topographic surveys, and hydrological analysis, catering to various sectors within civil engineering and construction.

Why choose Carlson Software over other options?

Carlson Software is often chosen for its specialised functionality tailored to civil engineering and surveying needs, along with its reputation for reliability and customer support.

How easy is it to set up Carlson Software?

The setup process is designed to be user-friendly, with detailed installation guides available to facilitate a smooth installation experience for new users.

Does Carlson Software offer training or tutorials?

Yes, Carlson Software provides various training resources, including online tutorials, webinars, and documentation to help users learn how to effectively use their products.

What languages does Carlson Software support?

Carlson Software primarily offers its products in English, but it may provide localisation options or support for additional languages based on user demand and market needs.

What problems does Carlson Software solve?

Carlson Software addresses challenges in project design, data management, and workflow efficiency in civil engineering and surveying, enabling professionals to deliver projects more effectively.

Is Carlson Software worth the investment?

Many users find Carlson Software products to be a worthwhile investment due to their robust features, reliable performance, and the potential for improved productivity in civil engineering projects.