Celonis

Frequently Asked Questions about Celonis

Who are Celonis?

Celonis is a global leader in process mining and execution management, offering software solutions that help companies improve their operational efficiency by visualising and analysing their business processes in real-time.

What are Celonis products?

Celonis offers several products, including the Celonis Execution Management System (EMS), which provides tools for process mining, process analytics, and process optimisation. Additional products include Celonis Snap, which is a free version of their process mining software, and various industry-specific solutions.

What services do Celonis offer?

Celonis provides a range of services including process analysis, consultancy for process improvement, training for users, and technical support. They also offer integration services to connect their tools with existing enterprise systems.

What type of companies do Celonis products suit?

Celonis products are suited for mid-sized to large enterprises across various industries including manufacturing, finance, healthcare, and telecommunications, where process optimisation is crucial for operational success.

How much do Celonis products cost?

The cost of Celonis products varies based on the specific solutions chosen and the scale of deployment. Pricing is typically tailored to each organisations needs, so potential customers are encouraged to contact Celonis directly for a personalised quote.

Does Celonis offer a free trial?

Yes, Celonis offers a free version known as Celonis Snap, which allows users to explore basic functionalities of their process mining tools without any cost.

What discounts does Celonis offer on their products?

Celonis does not publicly list discounts as they tailor pricing based on customer needs. Interested parties should inquire directly with Celonis for any promotional offers or discounts available.

Are there any hidden fees or additional costs with Celonis?

Celonis aims to provide transparent pricing, but potential customers should clarify any specific terms and conditions regarding fees during the proposal stage to avoid unexpected costs.

Who uses Celonis products?

Celonis products are used by a diverse range of industries, including finance professionals, supply chain managers, and operational leaders who seek to enhance their process efficiencies and drive better business outcomes.

What are the main features of Celonis products/services?

Main features of Celonis products include process visualisation, performance analysis, automation of processes, alerts for process inefficiencies, and actionable insights to improve operational workflows.

How does Celonis compare to its competitors?

Celonis is often regarded as a market leader in process mining, with a strong emphasis on execution management and analytics capabilities compared to competitors. Its user-friendly interface and comprehensive features set it apart in the industry.

Is Celonis platform easy to use?

Celonis platform is designed with usability in mind. Users generally find the interface intuitive, allowing for easy navigation and quick access to process insights.

How easy is it to set up Celonis product or service?

Setting up Celonis products typically involves integration with existing data systems. While the process can vary depending on the complexity of the organisations IT infrastructure, Celonis provides support to facilitate a smoother setup experience.

Is Celonis reliable?

Celonis is regarded as a reliable solution provider, with a strong reputation in the industry. They maintain high availability and performance standards for their platform.

Does Celonis offer customer support?

Yes, Celonis offers customer support, including technical assistance and training resources to help users maximise the value of their products.

How secure is Celonis’ platform?

Celonis prioritises data security and compliance, implementing robust security measures to protect user data and ensure compliance with relevant regulations.

Does Celonis integrate with other tools or platforms?

Yes, Celonis offers integration capabilities with a variety of enterprise systems, including ERP and CRM platforms, allowing users to leverage their existing data.

Can I use Celonis on mobile devices?

Celonis primarily operates as a web-based platform, and while there may not be a dedicated mobile app, the platform can be accessed through mobile browsers.

What do users say about Celonis?

Users generally praise Celonis for its powerful analytical capabilities, user-friendly interface, and the actionable insights it provides for process improvement, although some have noted the complexity involved in initial setup.

What are the pros and cons of Celonis?

Pros of Celonis include its comprehensive process mining features, strong customer support, and robust integration options. Cons may include the potential for a steep learning curve and the varying costs depending on enterprise needs.

How can I purchase Celonis’ services?

To purchase Celonis services, interested parties should contact Celonis directly through their website to discuss their specific requirements and receive a tailored proposal.

What is the cancellation or refund policy for Celonis?

Celonis cancellation and refund policy may vary based on the terms agreed upon in contracts. Customers are advised to review these details during the purchasing process or consult with a representative.

What are the common use cases for Celonis?

Common use cases for Celonis include optimising supply chain processes, improving customer service operations, and enhancing financial processes through increased visibility and efficiency.

Why choose Celonis over other options?

Choosing Celonis may be advantageous for organisations seeking a robust, comprehensive solution for process mining and execution management, backed by strong analytical capabilities and customer support.

How easy is it to set up Celonis?

While the setup process can vary in complexity, Celonis provides guidance and support to help organisations integrate their systems and optimise the initial configuration.

Does Celonis offer training or tutorials?

Yes, Celonis offers training resources, including tutorials and documentation, to help users understand and effectively utilise their products.

What languages does Celonis support?

Celonis supports multiple languages to cater to its global user base, although the primary language of the platform is English. Specific language support may vary based on regional offerings.

What problems does Celonis solve?

Celonis helps organisations identify inefficiencies in their processes, reduce operational costs, and enhance productivity by providing deep insights into their business operations.

Is Celonis worth the investment?

Many organisations find Celonis to be a worthwhile investment due to the potential for significant improvements in process efficiency, which can lead to substantial cost savings and enhanced operational performance.