Charitable

Frequently Asked Questions about Charitable

Who are Charitable?

Charitable is a WordPress plugin designed to facilitate online fundraising efforts for non-profit organisations. It provides a user-friendly platform for creating and managing donation campaigns, allowing charities to engage supporters effectively.

What are Charitables products?

Charitable offers a core WordPress plugin that enables users to set up and manage donation forms, campaigns, and fundraising events. Additionally, there are premium add-ons available to enhance functionality, including features for recurring donations, custom payment gateways, and more.

What services do Charitable offer?

Charitable primarily offers its WordPress plugin services, which include campaign management, donor management, and integration with various payment gateways. They also provide support and documentation to assist users in utilising their platform effectively.

What type of companies do Charitables products suit?

Charitables products are suited for non-profit organisations, charities, and individuals looking to raise funds for various causes, including community projects, educational initiatives, and social enterprises. Any entity focused on fundraising can benefit from their offerings.

How much does Charitables product cost?

The core Charitable plugin is free to download and use. However, premium add-ons are available for purchase, typically ranging from £30 to £150, depending on the specific features and functionality required.

Does Charitable offer a free trial?

Charitable does not offer a free trial for its premium add-ons. However, the core plugin is available for free, allowing users to explore its basic features before deciding to invest in additional functionalities.

What discounts does Charitable offer on their products?

Charitable occasionally provides discounts during promotional periods or offers bundled pricing for multiple add-ons. It is advisable to check their website for any current promotions or offers.

Are there any hidden fees or additional costs with Charitable?

There are no hidden fees associated with Charitables core plugin. However, users should be aware that while the plugin itself is free, there may be costs related to payment processing fees charged by payment gateways that are integrated with the plugin.

Who uses Charitables products?

Charitables products are used by a wide range of non-profit organisations, charities, and individuals involved in fundraising activities. This includes small community groups, larger charities, and social enterprises.

What are the main features of Charitables products/services?

Main features of Charitable include the ability to create donation forms, manage multiple fundraising campaigns, track donor contributions, and integrate with various payment gateways. The platform also supports recurring donations and provides reporting tools for campaign performance analysis.

How does Charitable compare to its competitors?

Charitable offers a competitive alternative to other fundraising plugins by providing a user-friendly interface, a flexible donation system, and a variety of customisable options through add-ons. While competitors may offer different features, Charitables focus on non-profit needs makes it a strong choice in its niche.

Is Charitables platform easy to use?

Yes, Charitables platform is designed with user-friendliness in mind. The setup process is straightforward, and the interface is intuitive, making it accessible for users without extensive technical knowledge.

How easy is it to set up Charitables product or service?

Setting up Charitable is quite easy. Users can install the plugin from the WordPress dashboard, follow the guided setup process, and start creating fundraising campaigns within a short time frame.

Is Charitable reliable?

Charitable is generally considered reliable, with a strong track record of performance and support. Regular updates and a dedicated support team contribute to its reliability for users.

Does Charitable offer customer support?

Yes, Charitable offers customer support through their support forum and documentation. Users can access assistance for technical issues, feature inquiries, and general guidance.

How secure is Charitable’s platform?

Charitable takes security seriously, implementing standard security practices to protect user data and transactions. However, users are also encouraged to ensure that their own WordPress installations are secure and up to date.

Does Charitable integrate with other tools or platforms?

Yes, Charitable integrates with various payment gateways, email marketing services, and other tools to enhance its functionality. Users can choose from a range of add-ons to connect with their preferred platforms.

Can I use Charitable on mobile devices?

Charitable is compatible with mobile devices, as the donation forms and campaign pages are designed to be responsive. This ensures a seamless experience for users accessing the platform on smartphones and tablets.

What do users say about Charitable?

Users generally report positive experiences with Charitable, highlighting its ease of use, flexibility, and effective fundraising capabilities. Feedback often emphasises the plugins ability to simplify the donation process for both charities and donors.

What are the pros and cons of Charitable?

Pros: Easy to use, free core plugin, customisable with add-ons, good support.
Cons: Some advanced features require paid add-ons, reliance on external payment gateways may incur fees.

How can I purchase Charitable’s services?

Users can purchase Charitable’s premium add-ons directly from the official website, www.wpcharitable.com. Payment can be made using various methods supported by the site.

What is the cancellation or refund policy for Charitable?

Charitable typically offers a 30-day money-back guarantee for premium add-on purchases. Users should refer to their specific terms and conditions for detailed information regarding refunds and cancellations.

What are the common use cases for Charitable?

Common use cases for Charitable include fundraising for disaster relief, community projects, educational scholarships, and health-related causes. The platform is versatile and can be tailored to suit various fundraising needs.

Why choose Charitable over other options?

Users may choose Charitable for its focus on non-profit organisations, ease of use, and extensive customisation options. The core plugin being free also provides a low-risk opportunity for organisations to start fundraising.

Does Charitable offer training or tutorials?

Yes, Charitable provides documentation and tutorials on their website to help users understand how to utilise the plugin effectively, covering setup, features, and troubleshooting.

What languages does Charitable support?

Charitable supports multiple languages through translation files, allowing users to adapt the plugin to various language preferences. Users can contribute translations to further enhance language support.

What problems does Charitable solve?

Charitable addresses the challenges of online fundraising by providing an easy-to-use platform for creating donation campaigns, managing donor information, and facilitating secure transactions, thereby helping organisations maximise their fundraising efforts.

Is Charitable worth the investment?

For non-profits and organisations looking to raise funds online, Charitable can be a worthwhile investment, especially considering the free core plugin and the potential for increased donations through its effective fundraising tools.