Chaser

Frequently Asked Questions

Who are Chaser?

Chaser is a UK-based financial technology company that provides automated credit control solutions. Their mission is to help businesses improve cash flow and reduce the time spent on chasing unpaid invoices.

What are Chasers products?

Chaser offers a cloud-based credit control software that automates the process of chasing payments. Their products include features for invoice reminders, payment tracking, and reporting tools to manage accounts receivable efficiently.

What services do Chaser offer?

Chaser provides services focused on credit control, including invoice chasing, customer communications, and integration with accounting software to streamline financial management.

What type of companies do Chasers products suit?

Chasers products are suitable for small to medium-sized enterprises (SMEs) across various industries, particularly those that manage a significant volume of invoices and require efficient credit control processes.

How much does Chasers product cost?

Chaser operates on a subscription model with pricing tiers based on the number of users and features required. Specific pricing details can be found on their website, and they provide options that cater to different business needs.

Does Chaser offer a free trial?

Yes, Chaser offers a free trial period, allowing potential users to explore the platform and its features before committing to a subscription.

What discounts does Chaser offer on their products?

Chaser occasionally provides promotional discounts or special offers, particularly for annual subscriptions. It is advisable to check their website or contact their sales team for the latest offers.

Are there any hidden fees or additional costs with Chaser?

Chaser does not have hidden fees. All pricing information, including potential additional costs, is transparently outlined on their website and during the sign-up process.

Who uses Chasers products?

Chasers products are used by finance professionals, accountants, and business owners who seek to enhance their credit control processes and improve cash flow management.

What are the main features of Chasers products/services?

Main features include automated invoice reminders, customisable messaging, payment tracking, reporting and analytics, and integration with popular accounting software like Xero and QuickBooks.

How does Chaser compare to its competitors?

Chaser is known for its user-friendly interface and strong automation capabilities. While there are other credit control solutions, Chasers focus on seamless integration and customisation sets it apart from many competitors.

Is Chasers platform easy to use?

Yes, Chasers platform is designed to be intuitive and user-friendly, allowing users to navigate its features with ease, even if they have limited technical skills.

How easy is it to set up Chasers product or service?

Setting up Chaser is straightforward, with guided steps for account creation, integration with existing accounting software, and customisation of credit control settings.

Is Chaser reliable?

Chaser is considered reliable, with a stable platform that has been positively reviewed by many users. They also provide regular updates and maintenance to ensure consistent performance.

Does Chaser offer customer support?

Yes, Chaser offers customer support through various channels, including email and live chat. They also provide a comprehensive help centre with resources and guides.

How secure is Chasers platform?

Chaser employs robust security measures, including data encryption and secure access protocols, to ensure the safety and confidentiality of user information.

Does Chaser integrate with other tools or platforms?

Yes, Chaser integrates with several accounting platforms such as Xero, QuickBooks, and Sage, allowing for seamless data transfer and management.

Can I use Chaser on mobile devices?

Chasers platform is web-based and can be accessed on mobile devices through a compatible web browser, although a dedicated mobile application may not be available.

What do users say about Chaser?

User feedback generally highlights Chasers ease of use, effective automation features, and positive impact on cash flow management. Many users appreciate the time saved on credit control tasks.

What are the pros and cons of Chaser?

Pros include user-friendly design, effective automation, and strong reporting capabilities. Cons may include a reliance on internet connectivity and potential limitations in customisation for specific business needs.

How can I purchase Chasers services?

Chasers services can be purchased directly through their website, where users can select a subscription plan that fits their requirements.

What is the cancellation or refund policy for Chaser?

Chaser offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be considered depending on the circumstances and are subject to their terms of service.

What are the common use cases for Chaser?

Common use cases include automating invoice reminders, managing overdue invoices, improving cash flow, and streamlining communication with customers regarding payments.

Why choose Chaser over other options?

Chaser is often chosen for its high level of automation, user-friendly interface, and strong integration capabilities, which can save time and improve efficiency in credit control processes.

How easy is it to set up Chaser?

Chaser is designed for easy setup, with clear instructions and support available to assist users in getting started quickly.

Does Chaser offer training or tutorials?

Yes, Chaser provides training resources, including video tutorials and guides, to help users maximise their use of the platform.

What languages does Chaser support?

Chaser primarily supports English, but features may be available in other languages depending on user demand and regional considerations.

What problems does Chaser solve?

Chaser helps businesses address issues related to late payments, inefficient credit control processes, and the labour-intensive nature of managing accounts receivable.

Is Chaser worth the investment?

Many users find that Chaser is worth the investment due to the time and resources saved on credit control, improved cash flow, and enhanced ability to manage customer relationships effectively.