Cognito Forms

Frequently Asked Questions about Cognito Forms

Who are Cognito Forms?

Cognito Forms is a cloud-based form builder designed to help users create, manage, and analyse forms for various applications. The platform is aimed at businesses, organisations, and individuals who need a flexible and robust solution for data collection.

What are Cognito Forms products?

Cognito Forms offers a suite of products including a form builder, payment processing capabilities, and data management tools. Users can create custom forms for surveys, registrations, orders, and more, with features designed for ease of use and functionality.

What services do Cognito Forms offer?

Cognito Forms provides several services including form creation, integration with payment processors, data collection and management, and analytics tools. Their service also includes API access for developers looking to integrate forms into their applications.

What type of companies do Cognito Forms products suit?

Cognito Forms products are suitable for a wide range of companies, including small businesses, non-profits, educational institutions, and enterprises requiring customisable forms for data collection and processing.

How much does Cognito Forms product cost?

Cognito Forms offers various pricing tiers, including a free plan with basic features, and paid plans that range from approximately £10 to £99 per month depending on the features and support required. Users can find detailed pricing on their website.

Does Cognito Forms offer a free trial?

Yes, Cognito Forms offers a free plan that allows users to create forms and collect responses with limited features. This plan serves as a trial for users to evaluate the platform before committing to a paid subscription.

What discounts does Cognito Forms offer on their products?

Cognito Forms occasionally offers discounts for annual subscriptions, which provide users with a lower monthly rate compared to paying monthly. Specific promotional discounts may also be available during special events or seasons.

Are there any hidden fees or additional costs with Cognito Forms?

There are no hidden fees associated with Cognito Forms; however, users should be aware that transaction fees may apply when using payment processing features, depending on the payment gateway chosen.

Who uses Cognito Forms products?

Cognito Forms is used by a diverse range of users including small business owners, event organisers, educators, and non-profit organisations. It is particularly popular among those who need a user-friendly solution for online forms and data collection.

What are the main features of Cognito Forms products/services?

Main features of Cognito Forms include a drag-and-drop form builder, conditional logic, payment integration, data encryption, analytics and reporting, as well as the ability to create calculations and customisable templates.

How does Cognito Forms compare to its competitors?

Cognito Forms is often noted for its ease of use and robust feature set at competitive pricing. Compared to competitors, it offers a good balance of functionality, customisation options, and affordability, although specific features may vary across platforms.

Is Cognito Forms platform easy to use?

Yes, Cognito Forms is designed to be user-friendly, featuring an intuitive drag-and-drop interface that allows users to create forms without any coding knowledge.

How easy is it to set up Cognito Forms product or service?

Setting up Cognito Forms is straightforward. Users can create an account and start building forms within minutes, with guided tutorials and resources available for assistance.

Is Cognito Forms reliable?

Cognito Forms is generally considered reliable, with a high uptime rate and secure data handling practices. User reviews often highlight its stability and performance in various use cases.

Does Cognito Forms offer customer support?

Yes, Cognito Forms provides customer support via email and detailed online resources, including a help centre with articles and tutorials to assist users with common queries.

How secure is Cognito Forms’ platform?

Cognito Forms employs industry-standard security measures, including SSL encryption and data protection policies, to ensure user data is safeguarded against unauthorised access.

Does Cognito Forms integrate with other tools or platforms?

Yes, Cognito Forms integrates with various third-party applications, including payment processors like PayPal and Stripe, as well as tools like Zapier for connecting with other software and services.

Can I use Cognito Forms on mobile devices?

Yes, Cognito Forms is mobile-responsive, allowing users to create and fill out forms on mobile devices, ensuring accessibility for both form creators and respondents.

What do users say about Cognito Forms?

User feedback on Cognito Forms tends to be positive, highlighting its ease of use, flexibility, and range of features. Many users appreciate the intuitive design and robust functionality offered within the platform.

What are the pros and cons of Cognito Forms?

Pros include an intuitive interface, a good variety of features, competitive pricing, and strong integration options. Cons may include limitations on the free plan and some advanced features being available only in higher-tier subscriptions.

How can I purchase Cognito Forms’ services?

Users can purchase Cognito Forms services directly from their website by selecting a plan and providing payment information. The process is designed to be straightforward and user-friendly.

What is the cancellation or refund policy for Cognito Forms?

Cognito Forms offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be possible within a defined period after a payment, but users should review the specific policy on their website for detailed information.

What are the common use cases for Cognito Forms?

Common use cases for Cognito Forms include event registration, customer feedback surveys, donation forms for non-profits, order forms for businesses, and application forms for educational institutions.

Why choose Cognito Forms over other options?

Cognito Forms may be chosen over other options due to its combination of ease of use, robust features, competitive pricing, and strong customer support, making it an attractive solution for various data collection needs.

How easy is it to set up Cognito Forms?

Setting up Cognito Forms is designed to be quick and easy. Users can create forms with minimal steps, and extensive resources are available to assist with setup and customisation.

Does Cognito Forms offer training or tutorials?

Yes, Cognito Forms provides a range of training materials and tutorials, including video guides and written documentation, to help users maximise their use of the platform.

What languages does Cognito Forms support?

Cognito Forms primarily supports English, but users can create forms in multiple languages by customising field labels and instructions as needed.

What problems does Cognito Forms solve?

Cognito Forms solves problems related to data collection, form management, and payment processing, providing users with a comprehensive solution to gather information efficiently and securely.

Is Cognito Forms worth the investment?

Many users find Cognito Forms worth the investment due to its comprehensive feature set, ease of use, and flexibility. Evaluating specific needs and comparing it with alternatives can help determine its value for each user.