CrankWheel

Frequently Asked Questions about CrankWheel

Who are CrankWheel?

CrankWheel is a software company that provides a screen sharing solution specifically designed for sales teams and customer service professionals. The platform allows users to share their screens in real-time without requiring any downloads or installations for the viewer.

What are CrankWheels products?

CrankWheel offers a single product focused on screen sharing, which includes features such as instant screen sharing, viewer analytics, and customised branding options for businesses.

What services do CrankWheel offer?

CrankWheel primarily offers screen sharing services that enable users to share presentations, demos, and other content with clients or team members quickly and efficiently. They also provide customer support and onboarding assistance.

What type of companies do CrankWheels products suit?

CrankWheels products are suitable for companies in sales, customer support, remote teams, and any industry requiring real-time screen sharing for presentations or demonstrations.

How much does CrankWheels product cost?

CrankWheel offers a tiered pricing model based on the number of users and features required. Pricing details can be found on their website, but it typically ranges from a monthly subscription fee for basic services to higher tiers for additional features.

Does CrankWheel offer a free trial?

Yes, CrankWheel provides a free trial period for new users to test the platform and its features before committing to a paid subscription.

What discounts does CrankWheel offer on their products?

CrankWheel may offer discounts for annual subscriptions or for bulk purchases. Specific promotions can vary, so it is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with CrankWheel?

CrankWheel does not typically have hidden fees; however, users should review the terms of service and pricing details to ensure they are aware of any potential additional costs associated with specific features or services.

Who uses CrankWheels products?

CrankWheels products are used by sales professionals, customer support agents, marketing teams, and educators who require efficient screen sharing capabilities to engage with clients or audiences effectively.

What are the main features of CrankWheels products/services?

Main features of CrankWheel include:

• Instant screen sharing without downloads
• Viewer analytics to track engagement
• Custom branding options
• Integration with existing CRM systems

How does CrankWheel compare to its competitors?

CrankWheel stands out for its simplicity and focus on instant screen sharing without requiring viewers to download any software. While competitors may offer more extensive collaboration tools, CrankWheel’s ease of use and specific focus on sales and support makes it a preferred choice for many organisations.

Is CrankWheels platform easy to use?

Yes, CrankWheel is designed with user-friendliness in mind, enabling users to start sharing their screens with minimal setup and technical knowledge.

How easy is it to set up CrankWheels product or service?

Setting up CrankWheel is straightforward, requiring users to create an account and follow simple prompts to start sharing their screens almost immediately.

Is CrankWheel reliable?

CrankWheel is considered reliable, with a strong focus on maintaining uptime and providing a seamless user experience for screen sharing sessions.

Does CrankWheel offer customer support?

Yes, CrankWheel provides customer support through various channels, including email and a help centre with documentation and FAQs to assist users with any issues.

How secure is CrankWheel’s platform?

CrankWheel employs industry-standard security measures to protect user data and ensure secure screen sharing sessions, including encryption and secure connections.

Does CrankWheel integrate with other tools or platforms?

Yes, CrankWheel integrates with various customer relationship management (CRM) systems and other productivity tools, enhancing its usability within existing workflows.

Can I use CrankWheel on mobile devices?

CrankWheel is primarily designed for desktop use, but users can access its features through mobile browsers, depending on the functionality required.

What do users say about CrankWheel?

Users generally appreciate CrankWheel for its ease of use, quick setup, and effective screen sharing capabilities, although some may seek more advanced collaboration features found in competitor products.

What are the pros and cons of CrankWheel?

Pros:

• Instant screen sharing without downloads
• User-friendly interface
• Useful analytics for engagement tracking

Cons:

• Limited advanced collaboration features
• Primarily desktop-focused

How can I purchase CrankWheel’s services?

Users can purchase CrankWheels services directly from their website by selecting a subscription plan and following the checkout process.

What is the cancellation or refund policy for CrankWheel?

CrankWheel typically offers a cancellation policy allowing users to discontinue their subscription at any time. Refund policies may vary based on the subscription type, so it is advisable to review the terms on their website.

What are the common use cases for CrankWheel?

Common use cases include sales demonstrations, customer support troubleshooting, online training sessions, and virtual presentations.

Why choose CrankWheel over other options?

Choosing CrankWheel is advantageous for those specifically seeking an efficient, straightforward screen sharing solution without the complexity of additional collaboration tools.

Does CrankWheel offer training or tutorials?

Yes, CrankWheel provides resources such as tutorials and documentation to help users understand and utilise the platform effectively.

What languages does CrankWheel support?

CrankWheel primarily supports English, but the platform may be accessible to users in other languages through browser translation features.

What problems does CrankWheel solve?

CrankWheel addresses the need for quick and effective screen sharing in remote communication, enhancing engagement and understanding during presentations and support sessions.

Is CrankWheel worth the investment?

CrankWheel can be worth the investment for businesses that require reliable and efficient screen sharing capabilities, particularly in sales and customer support contexts. The free trial allows potential users to evaluate its value before committing.