Frequently Asked Questions about Creately

Who are Creately?

Creately is a visual collaboration platform designed to assist teams in creating diagrams, flowcharts, and other visual content easily. Founded to enhance teamwork and productivity, Creately provides tools that cater to a variety of industries and project types.

What are Createlys products?

Creately offers a range of products, including diagramming tools for creating flowcharts, mind maps, organisational charts, wireframes, and infographics. Their platform also includes templates and integrations to streamline the design process.

What services do Creately offer?

Creately provides cloud-based diagramming services that enable users to collaborate in real-time. They also offer customer support, training resources, and integration with other platforms to enhance user experience.

What type of companies do Createlys products suit?

Createlys products are suitable for a wide range of companies, including small businesses, large enterprises, educational institutions, and non-profits that require visual collaboration and diagramming capabilities.

How much does Createlys product cost?

Creately operates on a subscription model with various pricing tiers depending on the features and number of users. Prices range from a free version with limited features to paid plans that offer more extensive capabilities.

Does Creately offer a free trial?

Yes, Creately offers a free trial for users to explore its features and functionalities. This allows potential customers to assess the platform before committing to a paid subscription.

What discounts does Creately offer on their products?

Creately often provides discounts for annual subscriptions and may offer promotional discounts during certain periods. Users are encouraged to check the website for any current promotions.

Are there any hidden fees or additional costs with Creately?

Creately is transparent about its pricing, with no hidden fees. Users should review the subscription terms to understand what is included in their chosen plan.

Who uses Createlys products?

Createlys products are used by project managers, designers, educators, and teams across various sectors who require visual tools for collaboration and project planning.

What are the main features of Createlys products/services?

Main features include real-time collaboration, a vast library of templates, drag-and-drop interface, integration with other tools, and export options in multiple formats.

How does Creately compare to its competitors?

Creately stands out due to its user-friendly interface, extensive template library, and real-time collaboration features, which may provide advantages over competitors in the diagramming and visualisation space.

Is Createlys platform easy to use?

Yes, Creately is designed for ease of use, featuring an intuitive interface that allows users to create diagrams quickly, even without prior design experience.

How easy is it to set up Createlys product or service?

Setting up Creately is straightforward, requiring only an email address to create an account. Users can begin creating diagrams almost immediately after sign-up.

Is Creately reliable?

Creately has a reputation for reliability, with a stable platform that supports collaborative work without significant disruptions.

Does Creately offer customer support?

Yes, Creately provides customer support through various channels, including email and online resources, to assist users with any inquiries or issues.

How secure is CreatelyÕs platform?

Creately employs industry-standard security measures to protect user data, including encryption and regular security updates, ensuring a secure environment for its users.

Does Creately integrate with other tools or platforms?

Yes, Creately integrates with popular tools such as Google Drive, Confluence, and Slack, allowing users to incorporate their diagramming tools within their existing workflows.

Can I use Creately on mobile devices?

Creately is accessible via web browsers on mobile devices, although the user experience may differ from that of the desktop version. A dedicated mobile app is not currently available.

What do users say about Creately?

Users generally praise Creately for its ease of use, collaborative features, and the variety of templates. Some feedback notes the need for more advanced features compared to other tools.

What are the pros and cons of Creately?

Pros: User-friendly interface, real-time collaboration, extensive template library.
Cons: May lack some advanced features found in competitors and mobile app availability is limited.

How can I purchase CreatelyÕs services?

Users can purchase Createlys services directly through the website by selecting a subscription plan that fits their needs and following the payment instructions.

What is the cancellation or refund policy for Creately?

Creately offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are generally not provided, but users should review the terms for specific conditions.

What are the common use cases for Creately?

Common use cases include project planning, process mapping, system design, brainstorming sessions, and educational content creation.

Why choose Creately over other options?

Creately may be preferred for its user-friendly design, collaborative features, and the ability to create a variety of visual content with ease, making it suitable for diverse teams and projects.

Does Creately offer training or tutorials?

Yes, Creately provides training resources and tutorials to help users understand how to use the platform effectively and to maximise its features.

What languages does Creately support?

Creately primarily supports English, but the platform may offer limited language options in its user interface. Users should check the website for the most current language support details.

What problems does Creately solve?

Creately helps solve issues related to visual communication, collaboration among teams, and the need for efficient project management through easy-to-use diagramming tools.

Is Creately worth the investment?

Whether Creately is worth the investment depends on the specific needs of the user. For teams or individuals requiring robust visual collaboration tools, it can be a valuable resource.