Crowdin

Frequently Asked Questions about Crowdin

Who are Crowdin?

Crowdin is a cloud-based localisation management platform that helps software developers, project managers, and translators collaborate effectively on the translation and localisation of digital content, including applications, websites, and documents.

What are Crowdins products?

Crowdin offers several products including Crowdin Enterprise, Crowdin for Developers, and Crowdin for Translators. These products focus on streamlining the localisation process, providing tools for translation management, and enhancing collaboration among teams.

What services do Crowdin offer?

Crowdin provides a range of services including translation management, project collaboration, integration with various development tools, and support for multiple file formats. They also offer services to assist with the localisation of mobile apps and websites.

What type of companies do Crowdins products suit?

Crowdins products are suitable for a variety of companies, including software development firms, e-commerce businesses, and any organisation that requires the translation of digital content. Whether a small startup or a large enterprise, Crowdin caters to diverse localisation needs.

How much does Crowdins product cost?

Crowdins pricing varies based on the chosen plan and the number of users. They offer a range of pricing tiers tailored to different company sizes and needs. For specific pricing details, it is recommended to visit the pricing page on their website.

Does Crowdin offer a free trial?

Yes, Crowdin offers a free trial that allows potential users to explore the platform and its features before committing to a paid plan. The trial period typically lasts for 14 days.

What discounts does Crowdin offer on their products?

Crowdin offers discounts for educational institutions and non-profit organisations. They may also have promotional discounts available periodically, so it is advisable to check their website for the latest offers.

Are there any hidden fees or additional costs with Crowdin?

Crowdins pricing is generally transparent, and they do not charge hidden fees. However, additional costs may arise depending on the specific features or integrations chosen, so it is advisable to review the pricing details carefully.

Who uses Crowdins products?

Crowdins products are used by a wide range of users, including project managers, software developers, translators, and localisation specialists across various industries such as technology, gaming, e-commerce, and education.

What are the main features of Crowdins products/services?

Main features include collaborative translation tools, support for various file formats, project management capabilities, API access, and integration with popular software development tools. Crowdin also offers translation memory and glossaries to enhance the localisation process.

How does Crowdin compare to its competitors?

Crowdin is often compared to other localisation platforms like Transifex and Lokalise. It is noted for its ease of use, robust collaboration features, and strong integration capabilities, making it a competitive option in the localisation market.

Is Crowdins platform easy to use?

Yes, many users find Crowdins platform intuitive and user-friendly. The interface is designed to facilitate navigation and streamline the localisation workflow, making it accessible for users with varying levels of technical expertise.

How easy is it to set up Crowdins product or service?

The setup process for Crowdins products is straightforward. Users can quickly create projects, upload files, and begin collaborating on translations. Comprehensive documentation and support are available to assist with the initial setup.

Is Crowdin reliable?

Yes, Crowdin is considered a reliable platform, with a strong track record of uptime and performance. Users have reported positive experiences regarding the stability of the platform.

Does Crowdin offer customer support?

Yes, Crowdin offers customer support through various channels, including email, live chat, and a comprehensive knowledge base. Users can access resources for troubleshooting and learning about the platform.

How secure is Crowdin’s platform?

Crowdin employs security measures such as data encryption, regular backups, and compliance with industry standards to ensure the safety of user data. They also provide options for user permissions to enhance security further.

Does Crowdin integrate with other tools or platforms?

Yes, Crowdin integrates with various development tools and platforms such as GitHub, Bitbucket, and GitLab, as well as content management systems and design tools, making it easier for teams to manage localisation within their existing workflows.

Can I use Crowdin on mobile devices?

Crowdin does not have a dedicated mobile app, but the platform is accessible through mobile browsers. Users can manage their projects and collaborate on translations from mobile devices, although the experience may be optimised for desktop use.

What do users say about Crowdin?

Users generally praise Crowdin for its collaborative features, ease of use, and extensive integration options. Some feedback mentions a learning curve for new users, but overall, reviews highlight satisfaction with the platforms capabilities.

What are the pros and cons of Crowdin?

Pros: User-friendly interface, strong collaboration tools, extensive file format support, and good integration options.
Cons: Some users may face a learning curve, and pricing may be a consideration for smaller teams.

How can I purchase Crowdin’s services?

Users can purchase Crowdins services directly through their website by selecting a subscription plan that meets their needs and completing the sign-up process.

What is the cancellation or refund policy for Crowdin?

Crowdin offers a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary, so it is recommended to review the terms on their website or contact customer support for specific inquiries.

What are the common use cases for Crowdin?

Common use cases for Crowdin include localising software applications, translating websites, managing multilingual content, and facilitating collaborative translation projects across teams.

Why choose Crowdin over other options?

Crowdin stands out due to its user-friendly interface, robust collaboration features, and extensive integration capabilities, making it an effective choice for teams looking for a comprehensive localisation solution.

Does Crowdin offer training or tutorials?

Yes, Crowdin provides training resources, including tutorials, webinars, and documentation, to help users maximise the platforms potential and enhance their localisation efforts.

What languages does Crowdin support?

Crowdin supports a wide range of languages, allowing users to work on translation projects in various languages. The specific languages available may vary, so users should refer to the platform for the most up-to-date information.

What problems does Crowdin solve?

Crowdin addresses challenges in the localisation process, such as managing multiple translations, facilitating collaboration among teams, and ensuring consistency across translated content. It helps streamline workflows and improve efficiency in managing localisation projects.

Is Crowdin worth the investment?

Many users find that Crowdin provides value through its comprehensive features and capabilities, particularly if localisation is a critical component of their operations. The return on investment often justifies the subscription costs for teams that require effective translation management.