Cubilis

Frequently Asked Questions about Cubilis

Who are Cubilis?

Cubilis is a technology company that provides cloud-based solutions for the hospitality industry. Its primary focus is on offering a comprehensive property management system (PMS) designed to streamline operations for hotels, hostels, and other accommodation providers.

What are Cubilis products?

Cubilis main products include a property management system, a channel manager, and a booking engine. These tools are designed to help accommodation providers manage reservations, optimise their online presence, and enhance guest experiences.

What services do Cubilis offer?

Cubilis offers a range of services, including software support, integration with various third-party applications, and consulting services to help businesses maximise their operational efficiency and marketing effectiveness.

What type of companies do Cubilis products suit?

Cubilis products are suitable for a variety of accommodation providers, including hotels, bed and breakfasts, hostels, and vacation rentals. They cater to businesses of all sizes, from small independent operators to larger hotel chains.

How much does Cubilis product cost?

The cost of Cubilis products varies depending on the specific solutions and features chosen. Pricing is typically based on a subscription model, with various packages available to meet different business needs. For detailed pricing information, it is best to contact Cubilis directly for a customised quote.

Does Cubilis offer a free trial?

Yes, Cubilis does offer a free trial period for potential customers to explore its products and evaluate their fit for their business needs. This trial allows users to experience the full capabilities of the platform before committing to a subscription.

What discounts does Cubilis offer on their products?

Cubilis occasionally offers promotional discounts or special pricing for long-term contracts. Interested customers should inquire directly with Cubilis to find out about any current promotions or discounts available.

Are there any hidden fees or additional costs with Cubilis?

Cubilis is transparent about its pricing structure, and there are typically no hidden fees associated with its products. However, additional costs may apply for certain premium features or third-party integrations, so it is advisable to review the terms of service for complete details.

Who uses Cubilis products?

Cubilis products are used by a wide range of accommodation providers, including independent hotels, boutique inns, hostels, and larger hotel chains looking to optimise their operations and improve guest management.

What are the main features of Cubilis products/services?

Main features of Cubilis products include real-time reservation management, integrated channel management, a user-friendly booking engine, reporting and analytics tools, and customer relationship management (CRM) capabilities.

How does Cubilis compare to its competitors?

Cubilis is competitive in the market due to its comprehensive feature set, user-friendly interface, and strong customer support. It is often noted for its flexibility and adaptability to various business sizes, which may distinguish it from other offerings in the hospitality tech space.

Is Cubilis platform easy to use?

Yes, Cubilis is designed with user experience in mind. The platform is intuitive and easy to navigate, allowing users to quickly become familiar with its functionalities without extensive training.

How easy is it to set up Cubilis product or service?

Setting up Cubilis products is generally straightforward, with guided steps and support available during the onboarding process. The platform is designed to facilitate a seamless transition for new users.

Is Cubilis reliable?

Cubilis is regarded as a reliable solution within the hospitality industry, with a robust infrastructure designed to ensure uptime and data integrity. The platform is regularly updated to enhance performance and security.

Does Cubilis offer customer support?

Yes, Cubilis provides customer support through various channels, including email and live chat. Additionally, they offer resources such as documentation and tutorials to assist users in resolving issues and optimising their use of the platform.

How secure is Cubilis’ platform?

Cubilis employs industry-standard security measures to protect user data, including encryption, regular security audits, and compliance with relevant data protection regulations. User security is a priority for the company.

Does Cubilis integrate with other tools or platforms?

Yes, Cubilis supports integration with a variety of third-party applications and platforms, including popular booking websites, payment processors, and revenue management systems, enhancing its functionality and user experience.

Can I use Cubilis on mobile devices?

Cubilis is designed to be accessible across devices, including mobile phones and tablets, allowing users to manage their operations on the go.

What do users say about Cubilis?

Users generally report positive experiences with Cubilis, citing its ease of use, comprehensive features, and responsive customer support. Feedback often highlights the platforms effectiveness in improving operational efficiency.

What are the pros and cons of Cubilis?

Pros of Cubilis include its user-friendly interface, comprehensive feature set, and strong customer support. Some users may find limitations in specific advanced features or integrations compared to more specialised competitors.

How can I purchase Cubilis’ services?

Interested customers can purchase Cubilis services by visiting their website and completing the registration process or contacting their sales team for a personalised consultation and quote.

What is the cancellation or refund policy for Cubilis?

Cubilis offers a cancellation policy that allows users to terminate their subscription, typically with a notice period. Refund policies may vary based on the terms agreed upon during the sign-up process, so it is advisable to review the specific terms outlined at the time of purchase.

What are the common use cases for Cubilis?

Common use cases for Cubilis include managing room bookings, optimising channel performance, generating reports for business analysis, and enhancing guest engagement through effective CRM functionalities.

Why choose Cubilis over other options?

Cubilis is often chosen for its comprehensive features, ease of use, and strong customer support, making it an appealing option for accommodation providers looking for a reliable property management solution.

Does Cubilis offer training or tutorials?

Yes, Cubilis provides training resources and tutorials to help users understand how to effectively use the platform and its various features, ensuring a smooth onboarding process.

What languages does Cubilis support?

Cubilis supports multiple languages, making it accessible to a diverse range of users and accommodating various geographical markets.

What problems does Cubilis solve?

Cubilis helps accommodation providers solve challenges related to reservation management, channel distribution, and guest engagement. It streamlines operations and improves efficiency, ultimately enhancing the guest experience.

Is Cubilis worth the investment?

Many users find that Cubilis is a worthwhile investment due to its robust feature set, ease of use, and potential to improve operational efficiency and revenue for accommodation providers. However, the value may vary based on individual business needs and circumstances.