Cvent LeadCapture

Frequently Asked Questions about Cvent Onsite Solutions - Lead Capture

Who are Cvent?

Cvent is a leading technology company that provides software solutions for event management, marketing, and hospitality. Founded in 1999, Cvent serves a variety of industries by offering tools for planning, managing, and executing successful events and meetings.

What are Cvents products?

Cvent offers a range of products that include event management software, venue sourcing tools, attendee management solutions, marketing automation, and onsite solutions such as lead capture technology. These products are designed to help organisations streamline their event planning processes and enhance attendee engagement.

What services do Cvent offer?

Cvent provides services including event registration, ticketing, attendee engagement, event marketing, venue sourcing, and onsite solutions. They also offer customer support and training for users to maximise the effectiveness of their software.

What type of companies do Cvents products suit?

Cvents products are suitable for a wide range of organisations, including corporate companies, associations, non-profits, educational institutions, and government agencies looking to manage events of various sizes and complexities.

How much does Cvents product cost?

The cost of Cvents products varies based on the features selected and the size of the organisation. Cvent typically operates on a subscription model, and pricing details can be obtained by contacting their sales team for a tailored quote.

Does Cvent offer a free trial?

Cvent does not typically offer a free trial for its products. However, potential customers can request a demo to explore the features and capabilities of the software before making a purchase decision.

What discounts does Cvent offer on their products?

Cvent may offer discounts or promotions periodically, especially for new customers or for bundled services. It is advisable to check with their sales team for any current promotions or discounts available.

Are there any hidden fees or additional costs with Cvent?

Cvent strives to maintain transparency in its pricing. However, additional costs may arise based on the specific services or features chosen, such as premium support or advanced customisations. It is recommended to review the pricing structure during the sales process.

Who uses Cvents products?

Cvents products are used by event planners, marketers, and organisations that host events. This includes corporate event planners, trade show organisers, and association managers who seek to improve their event management processes.

What are the main features of Cvents products/services?

Main features of Cvents lead capture solutions include real-time data capture, attendee engagement tools, integration with CRM systems, detailed reporting and analytics, and mobile compatibility for onsite use.

How does Cvent compare to its competitors?

Cvent is often regarded as a comprehensive solution due to its extensive range of features and user-friendly interface. Compared to competitors, it offers robust analytics and integration capabilities, although specific advantages may vary based on individual user needs.

Is Cvents platform easy to use?

Cvents platform is designed with user-friendliness in mind. Most users find the interface intuitive, although the ease of use may depend on individual experience with similar software.

How easy is it to set up Cvents product or service?

Setting up Cvents products typically involves guided processes and user support. While initial setup is straightforward, the complexity may increase depending on the specific features and customisations required.

Is Cvent reliable?

Cvent is considered a reliable provider in the event management industry, with a strong track record of uptime and performance. Customer feedback often highlights the platforms stability and consistency.

Does Cvent offer customer support?

Yes, Cvent offers customer support through various channels including phone, email, and live chat. They also provide a knowledge base and community forums for self-service assistance.

How secure is Cvents platform?

Cvent takes security seriously, implementing measures such as data encryption, secure data storage, and compliance with industry standards to ensure the safety of user data and transactions.

Does Cvent integrate with other tools or platforms?

Yes, Cvent integrates with a variety of third-party applications, including CRM systems, marketing automation tools, and social media platforms, allowing for a seamless data flow and enhanced functionality.

Can I use Cvent on mobile devices?

Cvents platform is optimised for mobile use, allowing users to access features and manage events from smartphones and tablets, which is beneficial for onsite event management.

What do users say about Cvent?

User feedback on Cvent generally highlights its comprehensive features, ease of use, and strong customer support. However, some users have noted that the pricing can be a consideration for smaller organisations.

What are the pros and cons of Cvent?

Pros of Cvent include a wide range of features, strong customer support, and robust analytics. Cons may involve the cost for smaller companies and a learning curve for new users.

How can I purchase Cvents services?

Cvents services can be purchased directly through their website or by contacting their sales team for a consultation and tailored quote based on specific needs.

What is the cancellation or refund policy for Cvent?

Cvents cancellation and refund policies are outlined in their service agreements. It is advisable to review these policies or consult with customer support for specific terms related to cancellations and refunds.

What are the common use cases for Cvent?

Common use cases for Cvent include managing corporate events, trade shows, conferences, and educational seminars, as well as facilitating lead capture and attendee engagement at onsite events.

Why choose Cvent over other options?

Cvent is often chosen for its comprehensive feature set, reliability, and customer support. Its integration capabilities and focus on data analytics also make it a preferred choice for many organisations.

How easy is it to set up Cvent?

Setting up Cvent is generally a straightforward process, guided by their onboarding support. Users may find initial setup easy, although complex features may require additional configuration.

Does Cvent offer training or tutorials?

Yes, Cvent offers training resources, including tutorials, webinars, and documentation, to help users maximise the effectiveness of their products and services.

What languages does Cvent support?

Cvent supports multiple languages to cater to a global audience, though specific language options may vary based on the product being used.

What problems does Cvent solve?

Cvent addresses challenges related to event planning, management, and execution by providing tools for efficient registration, attendee engagement, data collection, and reporting.

Is Cvent worth the investment?

Whether Cvent is worth the investment depends on the specific needs and budget of the organisation. Many users find it valuable for its range of features and the efficiency it brings to event management.