Frequently Asked Questions about CyberArk Privileged Access Manager

Who are CyberArk?

CyberArk is a cybersecurity company that specializes in protecting organisations from cyber threats by securing privileged accounts, identities, and access across cloud, on-premises, and hybrid environments.

What are CyberArks products?

CyberArks primary product is the Privileged Access Manager, designed to secure, manage, and monitor privileged accounts and credentials. The product also includes features for session recording, threat detection, and compliance reporting.

What services do CyberArk offer?

CyberArk offers services including implementation, training, support, and consulting to help organisations effectively deploy and utilise their security solutions.

What type of companies do CyberArks products suit?

CyberArks products are suitable for a wide range of companies, particularly those in regulated industries such as finance, healthcare, and government, where the protection of sensitive data and compliance with regulations is critical.

How much does CyberArks product cost?

The cost of CyberArks Privileged Access Manager varies based on the size of the organisation, the number of users, and the specific features required. It is recommended to contact CyberArk directly for a tailored quote.

Does CyberArk offer a free trial?

CyberArk does not typically offer a free trial for their Privileged Access Manager, but they may provide demos or proof-of-concept engagements upon request.

What discounts does CyberArk offer on their products?

CyberArk may offer discounts through promotional events or for long-term contracts. It is best to inquire directly for any current offerings.

Are there any hidden fees or additional costs with CyberArk?

While CyberArk aims for transparency in pricing, additional costs may arise from implementation services, training, or integration efforts. Always confirm with a sales representative for full pricing details.

Who uses CyberArks products?

CyberArks products are used by IT security teams, compliance officers, and risk management professionals across various sectors, including finance, healthcare, and technology companies.

What are the main features of CyberArks products/services?

Main features of CyberArks Privileged Access Manager include secure credential storage, session monitoring and recording, automated password rotation, real-time threat detection, and compliance reporting.

How does CyberArk compare to its competitors?

CyberArk is often regarded as a leader in the privileged access management space, known for its comprehensive security features, robust compliance capabilities, and strong focus on user experience compared to competitors.

Is CyberArks platform easy to use?

CyberArks platform is designed with user experience in mind, providing an intuitive interface for managing privileged accounts, although some users may require training to fully utilise all features.

How easy is it to set up CyberArks product or service?

Setting up CyberArks Privileged Access Manager can vary in complexity depending on the organisations IT environment. CyberArk provides implementation support to assist with the setup process.

Is CyberArk reliable?

CyberArk is widely regarded as a reliable provider of cybersecurity solutions, with a strong track record of helping organisations secure their privileged access and protect against cyber threats.

Does CyberArk offer customer support?

Yes, CyberArk offers customer support through various channels, including phone, email, and an online support portal, providing assistance to users as needed.

How secure is CyberArkÕs platform?

CyberArks platform is designed with security as a priority, employing encryption, access controls, and continuous monitoring to protect sensitive data and privileged credentials.

Does CyberArk integrate with other tools or platforms?

Yes, CyberArkÕs Privileged Access Manager integrates with a wide range of IT and security tools, including SIEM systems, IAM solutions, and cloud services, facilitating seamless operations across an organisations security landscape.

Can I use CyberArk on mobile devices?

CyberArks solutions are primarily designed for desktop and server environments; however, there may be mobile capabilities through specific applications or interfaces that support remote access.

What do users say about CyberArk?

Users generally report positive experiences with CyberArk, highlighting its comprehensive features and strong support, though some mention the initial setup complexity as a challenge.

What are the pros and cons of CyberArk?

Pros include robust security features, strong compliance capabilities, and reliable customer support. Cons may involve a steep learning curve and higher costs compared to some alternative solutions.

How can I purchase CyberArkÕs services?

CyberArks services can be purchased directly from their website or through authorised resellers. Interested customers should contact CyberArk for a consultation and pricing options.

What is the cancellation or refund policy for CyberArk?

CyberArks cancellation or refund policy is typically outlined in the service agreement. It is advisable to review the terms or contact CyberArk directly for specific details.

What are the common use cases for CyberArk?

Common use cases for CyberArk include managing and securing privileged accounts, monitoring user sessions for compliance, and automating password management across various systems.

Why choose CyberArk over other options?

Choosing CyberArk may be beneficial due to its comprehensive feature set, strong reputation in the industry, and focus on compliance and security, making it a preferred choice for many organisations.

How easy is it to set up CyberArk?

While setup can be complex depending on the IT environment, CyberArk provides implementation resources and support to facilitate the process for organisations.

Does CyberArk offer training or tutorials?

Yes, CyberArk offers training resources, including documentation, online courses, and instructor-led training sessions to help users effectively utilise their products.

What languages does CyberArk support?

CyberArks platform typically supports multiple languages, but specific language availability may depend on the product and version. It is recommended to check the documentation or contact support for details.

What problems does CyberArk solve?

CyberArk addresses issues related to privileged account security, credential management, compliance with regulatory requirements, and protection against insider threats.

Is CyberArk worth the investment?

For organisations that require stringent security measures for privileged access and compliance adherence, CyberArk is often considered a worthwhile investment due to its comprehensive capabilities and industry recognition.