DealerBuilt

Frequently Asked Questions about DealerBuilt

Who are DealerBuilt?

DealerBuilt is a technology company that provides comprehensive software solutions for the automotive retail industry. Founded with the aim of improving dealership operations, DealerBuilt focuses on enhancing efficiency and customer experience through its innovative platforms.

What are DealerBuilts products?

DealerBuilt offers a suite of products tailored for automotive dealerships, including Dealer Management Systems (DMS), Inventory Management Solutions, CRM software, and F&I (Finance and Insurance) tools. Their products are designed to streamline dealership operations, improve sales processes, and enhance customer engagement.

What services do DealerBuilt offer?

DealerBuilt provides a range of services, including software implementation, training, customer support, and ongoing maintenance. They also offer consulting services to help dealerships optimise their operations and leverage technology effectively.

What type of companies do DealerBuilts products suit?

DealerBuilts products are primarily suited for automotive dealerships of all sizes, from small independent dealerships to large multi-store operations. Their solutions cater to various segments of the automotive market, including new and used car sales, service departments, and finance offices.

How much do DealerBuilts products cost?

The cost of DealerBuilts products varies depending on the specific solutions chosen and the size of the dealership. Pricing is typically customised based on the dealerships needs, and interested parties are advised to contact DealerBuilt directly for a personalised quote.

Does DealerBuilt offer a free trial?

DealerBuilt does not explicitly state that they offer a free trial for their software solutions. Prospective customers are encouraged to reach out to their sales team for information on demonstrations or trial periods that may be available.

What discounts does DealerBuilt offer on their products?

DealerBuilt occasionally provides promotional discounts or package deals depending on the specific product and the dealerships circumstances. It is advisable to inquire directly with their sales team for any current offers.

Are there any hidden fees or additional costs with DealerBuilt?

DealerBuilt is transparent about its pricing structure, but additional costs may arise depending on the services required, such as training, support, or customisation. It is recommended to discuss all potential fees during the initial consultation to avoid surprises.

Who uses DealerBuilts products?

DealerBuilts products are used by automotive dealerships, including both independent and franchise dealerships. Their customer base ranges from small operations to large dealership groups seeking to enhance their management processes and customer experiences.

What are the main features of DealerBuilts products/services?

Key features of DealerBuilts products include comprehensive DMS capabilities, advanced reporting and analytics, inventory management tools, customer relationship management (CRM) functionalities, and F&I solutions. These features are designed to improve efficiency and streamline dealership workflows.

How does DealerBuilt compare to its competitors?

DealerBuilt is often noted for its flexibility and customisation options compared to other DMS providers. While competing products may offer a wide range of features, DealerBuilts focus on user experience and tailored solutions sets it apart in the marketplace.

Is DealerBuilts platform easy to use?

DealerBuilts platform is designed with user-friendliness in mind, featuring an intuitive interface that simplifies navigation and task management. Many users report a smooth learning curve, especially following comprehensive training sessions.

How easy is it to set up DealerBuilts product or service?

Setting up DealerBuilts products typically involves a structured implementation process that includes training and support. The ease of setup can vary based on the dealerships existing systems and the specific products chosen, but DealerBuilt aims to facilitate a smooth transition.

Is DealerBuilt reliable?

DealerBuilt is regarded as a reliable provider in the automotive software industry. They maintain a strong track record of uptime and customer satisfaction, along with regular updates and enhancements to their products.

Does DealerBuilt offer customer support?

Yes, DealerBuilt offers comprehensive customer support to assist users with any issues or questions regarding their products. Support is available through various channels, including phone, email, and online resources.

How secure is DealerBuilt’s platform?

DealerBuilt prioritises security and implements robust measures to protect user data. Their platform complies with industry standards for data security and privacy, ensuring that dealership information is safeguarded.

Does DealerBuilt integrate with other tools or platforms?

DealerBuilts solutions are designed to integrate with a variety of third-party tools and platforms commonly used in the automotive industry. This enables dealerships to create a cohesive technology ecosystem tailored to their unique needs.

Can I use DealerBuilt on mobile devices?

Yes, DealerBuilts platform is accessible from mobile devices, allowing users to manage dealership operations and customer interactions on the go. Mobile compatibility is a key feature designed to enhance flexibility and responsiveness.

What do users say about DealerBuilt?

User feedback about DealerBuilt is generally positive, with many customers praising the platforms functionality and the quality of customer support. Users often highlight the customisation options and ease of use as significant advantages.

What are the pros and cons of DealerBuilt?

Pros of DealerBuilt include a user-friendly interface, extensive customisation options, strong customer support, and reliable performance. However, some users have noted that initial setup can be complex and may require substantial training.

How can I purchase DealerBuilt’s services?

Interested customers can purchase DealerBuilts services by contacting their sales team directly through the website. A representative will provide information on product offerings, pricing, and the purchasing process.

What is the cancellation or refund policy for DealerBuilt?

DealerBuilts cancellation or refund policy may vary based on the specific agreement and services provided. It is advisable to review the terms and conditions or discuss directly with the sales team to understand the policy applicable to your purchase.

What are the common use cases for DealerBuilt?

Common use cases for DealerBuilts products include dealership management, sales tracking, customer relationship management, inventory management, and finance and insurance processing. These solutions are designed to optimise dealership operations and enhance customer service.

Why choose DealerBuilt over other options?

Choosing DealerBuilt may be advantageous due to its tailored solutions, emphasis on customer support, and commitment to innovation in the automotive sector. Their focus on customisation allows dealerships to adapt the software to their specific operational needs.

How easy is it to set up DealerBuilt?

Setting up DealerBuilt involves a detailed implementation process, but the company provides dedicated support throughout. The goal is to ensure that dealerships can effectively utilise the software with minimal disruption to their operations.

Does DealerBuilt offer training or tutorials?

Yes, DealerBuilt offers training and tutorials to help users become proficient with their products. Training can include onsite sessions, webinars, and access to online resources to facilitate learning and support.

What languages does DealerBuilt support?

DealerBuilt primarily operates in English; however, they may have capabilities to support multilingual environments depending on the specific needs of the dealership and its customer base.

What problems does DealerBuilt solve?

DealerBuilt addresses common challenges faced by automotive dealerships, such as streamlining operations, improving customer interactions, managing inventory efficiently, and enhancing financial processes. Their solutions aim to increase productivity and profitability.

Is DealerBuilt worth the investment?

Whether DealerBuilt is worth the investment depends on the specific needs and circumstances of the dealership. Their focus on customisation and customer support can provide significant value, particularly for dealerships seeking to improve their operational efficiency and customer service.