Frequently Asked Questions about Deezer

Who are Deezer?

Deezer is a global music streaming service founded in 2007, providing access to millions of songs from various artists across different genres. The platform allows users to listen to music on-demand, create playlists, and discover new music through personalised recommendations.

What are Deezers products?

Deezer offers several products including a free tier with ads, as well as premium subscriptions: Deezer Premium, Deezer Family, and Deezer HiFi. Each subscription provides different features such as offline listening, no ads, and higher audio quality.

What services do Deezer offer?

Deezer provides music streaming services, including curated playlists, personalised recommendations, podcasts, and radio stations. Users can stream music on various devices, including smartphones, tablets, and computers.

What type of companies do Deezers products suit?

Deezers products are suitable for a wide range of companies, including those in entertainment, media, and hospitality. Businesses looking to enhance customer experiences with music or integrate music streaming into their services will find Deezer beneficial.

How much does Deezers product cost?

Deezer offers a free plan supported by ads, while its premium subscriptions are priced as follows: Deezer Premium is approximately £9.99 per month, Deezer Family is around £14.99 per month (for up to six accounts), and Deezer HiFi is about £14.99 per month, providing lossless audio quality.

Does Deezer offer a free trial?

Yes, Deezer offers a free trial for new users who wish to experience the premium features without charge for a limited time, typically lasting 30 days.

What discounts does Deezer offer on their products?

Deezer occasionally provides discounts for students, offering a significant reduction on the subscription fee. Seasonal promotions may also be available, but these vary and should be checked directly on the Deezer website.

Are there any hidden fees or additional costs with Deezer?

Deezer does not have hidden fees; however, users should be aware that data charges may apply if streaming on mobile networks, and the subscription fees will be charged monthly or annually based on the chosen plan.

Who uses Deezers products?

Deezer is used by millions of music listeners, including casual users, audiophiles who appreciate high-quality sound, and businesses seeking to integrate music into their services. It appeals to a diverse demographic across various age groups.

What are the main features of Deezers products/services?

Main features of Deezer include personalised playlists, offline listening, high-definition audio for Deezer HiFi users, music recommendations based on listening habits, and access to a vast library of over 73 million tracks.

How does Deezer compare to its competitors?

Deezer competes with other music streaming services such as Spotify, Apple Music, and Tidal. It distinguishes itself with features like Flow, which offers a unique personalised music stream, and the option for high-resolution audio through Deezer HiFi.

Is Deezers platform easy to use?

Yes, Deezers platform is designed to be user-friendly, featuring an intuitive interface that allows users to navigate easily through its extensive library and features on both desktop and mobile devices.

How easy is it to set up Deezers product or service?

Setting up Deezer is straightforward. Users can create an account via the website or mobile app by providing basic information and selecting a subscription plan if desired. The process typically takes just a few minutes.

Is Deezer reliable?

Deezer is considered a reliable service, with a stable platform that offers consistent music streaming quality. Users generally report positive experiences regarding uptime and access to the music library.

Does Deezer offer customer support?

Yes, Deezer provides customer support through its help centre, which includes a range of FAQs, troubleshooting guides, and the option to contact customer service via email for further assistance.

How secure is DeezerÕs platform?

Deezer employs high-level security measures to protect user data, including encryption and secure payment processing. User privacy is a priority, and Deezer is compliant with relevant data protection regulations.

Does Deezer integrate with other tools or platforms?

Yes, Deezer integrates with various platforms and devices, including smart speakers, wearables, and other music-related applications, enhancing the user experience across different ecosystems.

Can I use Deezer on mobile devices?

Yes, Deezer is available on mobile devices through its app, which can be downloaded on both iOS and Android platforms, allowing users to listen to music on the go.

What do users say about Deezer?

User feedback on Deezer is generally positive, with many praising its extensive music library, user-friendly interface, and innovative features like Flow. Some users, however, note that the free versions ads can be intrusive.

What are the pros and cons of Deezer?

Pros: Extensive music library, personalised recommendations, high-quality audio options, and user-friendly interface. Cons: Ads in the free version, occasional issues with music availability, and competitive pricing compared to other services.

How can I purchase DeezerÕs services?

Users can purchase Deezers services directly from the Deezer website or app by selecting a subscription plan and providing payment information to complete the process.

What is the cancellation or refund policy for Deezer?

Deezer allows users to cancel their subscriptions at any time. Refund policies may vary depending on the circumstances and the subscription type; users should consult DeezerÕs terms and conditions for specific details.

What are the common use cases for Deezer?

Common use cases for Deezer include personal music listening, creating and sharing playlists, discovering new music, and integrating music into business environments such as cafes and retail spaces.

Why choose Deezer over other options?

Choosing Deezer may be advantageous for users seeking an extensive music library, unique features like Flow, and high-definition audio options, as well as a competitive family plan for multiple users.

How easy is it to set up Deezer?

Setting up Deezer is easy and can be completed in a few steps: create an account, choose a subscription plan, and start listening immediately.

Does Deezer offer training or tutorials?

Deezer provides a help centre with guides and FAQs to assist users in navigating the platform, but it does not offer formal training or tutorials.

What languages does Deezer support?

Deezer supports multiple languages, making the platform accessible to a global audience. Users can select their preferred language in the settings.

What problems does Deezer solve?

Deezer addresses the need for easy access to a wide variety of music, enabling users to discover new artists, create playlists, and enjoy music without purchasing individual tracks or albums.

Is Deezer worth the investment?

Deezer can be considered worth the investment for users who value a vast music library, personalised listening experiences, and high-quality audio. The availability of a free tier also allows users to try the service before committing financially.